789 Complaint Handling Jobs - Page 30

Customer Service Executive(Fr Eye Wear Industry only) - Respond to stores inquiries, Resolve stores complaints, Provide product(Eye Wear) information. Responsibilities: Serve as the primary point of contact for retail stores, responding promptly and professionally to their inquiries via phone, email, and other communication channels. Efficiently and effectively resolve store complaints and issues related to orders, products, deliveries, billing, and other operational matters. Provide detailed and accurate product information about our eyewear collection, including frames, lenses, materials, features, and availability, to assist stores with sales and customer inquiries. Process store orders, returns, and exchanges accurately and in a timely manner. Maintain up-to-date knowledge of our product catalog, pricing, promotions, and company policies and procedures. Escalate complex issues to appropriate internal departments (e.g., logistics, product, sales) and follow up to ensure timely resolution. Document all store interactions, inquiries, and resolutions in the customer service database or CRM system. Identify recurring issues or trends in store inquiries and complaints and report them to management for process improvement. Provide training and support to stores on product knowledge, ordering systems, and customer service best practices. Build and maintain strong, positive relationships with store personnel to foster a collaborative partnership. Assist with the creation and distribution of communication materials to stores regarding new products, promotions, and policy updates. Knowledge about optical or eye wear ,Lens & frames

Join us for a Direct Walk-in Drive focused on PMS & Complaint Handling in the Medical Devices sector for the Location (Hyderabad ) on 23rd, 24th & 25th May 2025 @ Time: 9:00 AM - 2:00 PM this could be your next career opportunity! Job Details: J ob Position: PMS Service Medical Devices Complaints Handling Experience :1-5 years in Medical domain Job Location : Hyderabad Educational Qualification: B.E./B. Tech (Mechanical) Job Description: Manage customer complaints related to medical devices, ensuring regulatory compliance and operational efficiency. Roles and Responsibilities: Conduct thorough evaluation and investigation of complaints Collaborate effectively with cross-functional teams Maintain regulatory compliance standards Provide detailed reports and ensure clear communication Skills Required: 1 to 5 years of experience in Medical Devices complaints handling or PMS Knowledge of global medical device regulations Strong mechanical problem analysis abilities Excellent written and verbal communication skills Familiarity with tools like Trackwise, Salesforce, ServiceMax Interested can attend the interview and please consider this as call letter . Also fallow the below given details Contact Person : Laveena Deenadayalan-(laveena.deenadayalan@hcltech.com) Venue: HCL Technologies Ltd., SEZ Unit-V, 3rd Floor, Tower 8, M/s GAR Corporation Pvt Ltd, Kokapet Village, Gandipet Mandal, Hyderabad, Ranga Reddy District, Telangana, 500075. Important Guidelines: Focus only on candidates with an immediate to 30-day notice perioddo not consider candidates with longer notice periods. Candidates must bring a printout of the LinkedIn/Naukri postings to avoid duplicate issues . Ensure candidates carry their Photo ID proof for security gate verification.

We are seeking a motivated and customer-focused Telecalling Executive to handle inbound calls from Clients. The ideal candidate will act as the first point of contact, addressing recruiter/ Buisness queries, providing accurate information, and ensuring a smooth resolution process. This role plays a crucial part in delivering excellent support and enhancing overall recruiter satisfaction. Key Responsibilities: Manage inbound calls and address queries from B2B recruiters in a professional and courteous manner. Provide clear, accurate information about our services and resolve issues promptly. Maintain and update call logs, customer records, and issue resolution details in the system. Ensure a positive experience for every caller by maintaining a high standard of service. Follow up with recruiters to ensure their queries have been resolved satisfactorily. Requirements: Excellent communication skills in [English/Hindi) Prior experience in tele calling, customer support, or a interest in similar role is an advantage. Ability to handle calls efficiently and multitask when required. Basic computer knowledge and familiarity with CRM or call management tools. Strong listening skills and a customer-first attitude.

Role & responsibilities Installation & Commissioning of machines and attending service calls as per customer request. Provide feedback to NPD for new product development opportunities. Understanding customer needs & providing solutions. Perform competitor products & services analysis. To ensure that the customer is satisfied and adequately taken care of while making a purchase of equipment. Lead & guide sales team to improve sales opportunities. Maintaining customer complaints register & updating in frequent period. Communicating with clients and customers to ascertain what technical service is required. Build and maintain positive relationships with customers, delivering high standards of customer service. Language proficiency Regional Language & English.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Role/ Designation - Customer Service Specialist (AM / DM) Sub Department - Central Operations Experience - 4/6 years of relevant work experience in Bank / NBFC Key Responsibilities: Lead the customer service team Work effectively across a variety of communication channels: phone, email, Portal, social media, etc. Delight customers during every service interaction Collect and analyze feedback after completing customer enquiries Work collaboratively with teammates to solve customer issues quickly and efficiently Report customer complaints and escalate issues when necessary to prevent customer dissatisfaction. Keep the record of customers and follow-up with them on a timely basis for better customer experience. Retain customers by answering questions and providing suggestions that lead to short- and long-term success. Skills Required: Prior work experience in bank / NBFC handling Customer excellence team Understanding of how CRM system works Excellent verbal and written communication skills Passion for consistently providing world class customer experience Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, and what they mean Comfortable managing several competing task and issues in a fast-paced environment Attention to detail, organisation skills, and superior time management skills The ability to work independently as well as in team environment Patience and the ability to remain calm while adapting to a variety of situations The willingness to learn and help. Problem solver and result driven.

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for SE - EXECUTIVE SALES to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Desired Candidate Profile: Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organisational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance.

Role & responsibilities Responsible for the technical support and application support as required (Customer services) to the existing installation base of devices in the defined territory or Outside territory whenever required. Responsible & Accountable for Installation and User training (Both Public and Private Customers). Responsible & Accountable for Handling All the account allotted to him/her. Responsible & Accountable for Maintaining Documentation - Installation Reports, Service reports, Daily Sales Report, Tour plan, Collection of Customer feedback & Customer Master lists. Responsible for intimation of Relocation of existing Installed devices to RSM/RAM. Responsible & Accountable for maintaining the list of Spare parts & Device accessories. Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints. Responsible for Salesforce Operations and Ticket Management. Dashboard Operations and Regular Monitoring. Assisting the NABL related activities in discussion with Senior reporting Executive/Manager. Responsible for Collection of AMC/CMC & Service Revenue. Responsible for sending Material request for Spares to RSM Responsible for Product promotions to all Existing and Prospect customers. Handling other job-related responsibilities and tasks that are assigned by his/her superiors in defined territory or Outside territory whenever required. Preferred candidate profile We are hiring for 3 Field Service Engineer positions at the following locations: Nashik Rajasthan Bikaner We are looking for 3 qualified candidates (one for each location) who meet the following criteria 1 to 3 years of relevant experience in: Field Service / Technical Support Medical Devices / Equipment Installation Customer Complaint Handling Preventive Maintenance & Troubleshooting

Job Purpose : Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers . To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs To ensure process compliance as per the set Audit and SQ guidelines

Work from Office ( Gurgaon , Mohali & Indore ) Education- Graduate Fresher or Exp ( Excellent in English) Sal- 18k to 35k ctc 5.5 working days immediately joining Hr - 9930294844 https://forms.gle/U7A8iyGTshnR6H5b9

Handle customer queries and escalations via email, chat, and phone Ensure timely communication and resolution across internal teams and with customers Prioritize multiple incoming requests and manage them efficiently Preferred candidate profile Immediate Joiners Kindly Contact- HR Sahil Contact NO.- +918904079035 Email ID- sahil.choudhary@joulestowatts.co

This role includes pure customer support *Client - Department coordination for claims settlement, correction in Policy papers if required & more 9 hrs rotational shifts between 8 am to 9 pm 6 rotational week offs *Note: This is not a back office role Required Candidate profile HSC/Graduate/Post Graduate - Work on insurance co. Payroll Fresher/Exp in any Voice support can apply Fluent English is a must Call 8169642494 Yogesh email-hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Process name - JFL Dominos - Minimum 12th pass - Experience: fresher are ok - Good Communication - Fresher: 18k in hand / Exp: 21k CTC Required Candidate profile Qualification:- Hsc Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

As a Post-Sales Customer Relationship Manager , your core focus will be on ensuring long-term customer satisfaction, retention, and account growth . Youll act as the trusted advisor and advocate for our customers, ensuring their goals are met and they receive maximum value from our platform. This is not a sales role, but youll be instrumental in identifying opportunities for expansion and renewals. Key Responsibilities Develop and maintain strong, long-term relationships with assigned customer accounts post-sale. Ensure smooth handoff from Sales and Onboarding teams to Customer Success. Serve as the primary point of contact for strategic customers, advocating for their needs internally. Conduct regular check-ins, business reviews, and success planning meetings. Monitor customer health scores, usage metrics, and engagement trends to proactively address risks. Identify upsell, cross-sell, and renewal opportunities and collaborate with the Sales team to execute. Collaborate with Support, Product, and Engineering teams to resolve issues and improve the customer experience. Collect and share customer feedback to influence product roadmap and service improvements. Maintain accurate and up-to-date CRM records, including customer communication, activities, and risks. Qualifications Bachelor's degree in Business, Communications, Information Technology, or a related field. 1-3 years of experience in Customer Success, Account Management, or Relationship Management within a SaaS or B2B technology company. Strong understanding of SaaS business models, subscription metrics (e.g., churn, NRR, LTV), and customer journey stages. Excellent interpersonal, communication, and presentation skills. Proven ability to build trust and maintain strong client relationships. Strong problem-solving skills and a proactive mindset. Familiarity with CRM systems (e.g., Salesforce, HubSpot), customer success tools (e.g., Gainsight, Totango), and support platforms. Preferred Qualifications Experience managing enterprise or mid-market customer accounts. Background in tech, product, or implementation support.

Job Role - Matured & courteous male/Female to handle the Members/ visitors visiting to the office Ensuring the booking of the members into the desired resorts of Club Mahindra Holidays Efficient to handle the variety of members queries and to satisfy them effectively Ensuring the compliance of the present system/ processes. Excellent in leadership qualities with good in communication into English and Hindi Pleasing personality & excellent telephone etiquettes & netiquettes Should be highly enthusiastic, diligent and excellent to work for long tenure Must have experience of well structured work profile with dire TATs Should do revenue generation by Cross sell and upgrades For more details call -9369600228

What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions. Communication Excellence: Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation. Complaint Management System: Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure. Customer Satisfaction Monitoring: Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience. Cross-Functional Collaboration: Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues. Qualifications: Educational Background: Bachelors degree in any discipline is preferred . Experience: 1-4 years of experience as a Customer Service Representative, Grievance Associate, or similar role. Skills: Proficiency in customer service tools such as Zendesk or similar software. Strong verbal and written communication skills. Critical thinking and problem-solving abilities. Attention to detail with excellent organizational skills. Data analytics skills (preferred).

About the Role: As a Customer Care Executive at EaseMyTrip.com , you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences. Key Responsibilities: Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations. Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions. Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers. Query Documentation & Follow-Up: Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction. Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience. Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department. Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers. Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring clear communication with the customer throughout the process. Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction. Team Coordination: Collaborate with other departments such as operations, refunds, and technology teams to ensure seamless resolution of customer concerns. Preferred Candidate Profile: Experience: 0–3 years of customer service experience. Prior experience in travel, hospitality, or BPO handling calls, emails, or chats is preferred but not mandatory. Educational Qualification: Minimum: High school diploma. Preferred: Graduate degree or certification in travel, hospitality, or customer service. Communication Skills: Excellent spoken and written communication in Hindi and English . Additional regional language proficiency is a plus. Problem-Solving Ability: Quick thinker with a calm approach to managing complaints and delivering satisfactory solutions. Attention to Detail: Accuracy in data entry, documentation, and booking-related processes is essential. Tech Comfort: Proficient in using customer service software, CRM systems, and call-handling platforms. Adaptability: Comfortable working in rotational shifts, weekends, and holiday schedules. Interpersonal Skills: Strong team spirit with a collaborative attitude and willingness to assist peers when needed. Empathy & Patience: High emotional intelligence to manage stressed or frustrated customers with care and professionalism. Customer-First Mindset: Passionate about delivering delightful customer experiences and resolving problems with ownership.

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Lucknow. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive (Blended process) Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 18k to 25k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities -Quarterly Bonus Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @ 8090893338- Durgendra Gautam. NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT 8090893338- Durgendra Gautam. Regards, Durgendra Gautam Senior HR Specialist Recoup Info. #lucknow#lucknowjobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

We are looking for a Candidate with Exp in Handling Inbound calls, Technical issues & customer concerns Good to Have Tech Knowledge - CAD CAM Cutters plotters spreader Exposure to "garment industry machinery service" will be an added advantage

BPO & Sales Jobs Noida (Sectors 62, 63 & 127) | Freshers Welcome! Location: Noida Sec 62, 63 & 127 Roles: BPO, Sales, Lead Generation Salary: 1.0 2.5 LPA Eligibility: 12th Pass/UG/Graduates | Freshers & Experienced Skills: Excellent English Communication Required Shifts: Day & Rotational Shifts Available Contact HR Aradhna: 8209505273

Role & responsibilities Handling Customer Inquiries : Responding to customer questions through various channels (phone, email, chat). Troubleshooting and Issue Resolution : Helping customers resolve technical or other issues, and escalating complex problems when necessary. Maintaining Customer Records : Keeping accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions in CRM systems. Providing Product/Service Information : Offering clear and concise information about products and services. Generating Sales Leads : Potentially identifying and assessing customer needs to generate potential sales opportunities. Handling Complaints : Addressing customer complaints in a timely and effective manner, often with the goal of finding appropriate solutions or alternatives. Building Relationships : Establishing a positive rapport with customers and building trust through open communication. Tracking KPIs : Monitoring Key Performance Indicators (KPIs) like Customer Satisfaction (CSAT), Net Promoter Score (NPS), etc., to evaluate the effectiveness of customer service efforts. Providing Feedback : Capturing customer feedback and providing insights to other teams (product, sales, tech) for continuous improvement. Training and Development : Potentially managing customer representative departments, training junior staff, and developing guidelines for customer support Preferred candidate profile Communication : Excellent verbal and written communication skills are essential for interacting with customers effectively. Active Listening : The ability to listen attentively to customer concerns and understand their perspectives. Problem - Solving : Strong problem-solving skills are crucial for resolving customer issues and finding appropriate solutions. Empathy : The ability to understand and share customers' feelings and concerns Patience : Patience is vital when dealing with difficult customers or complex issues. Adaptability : The ability to adapt to different customer needs and situations. Attention to Detail : Maintaining accurate records and ensuring that customer interactions are handled thoroughly Technical Knowledge : Depending on the role, knowledge of the company's products or services may be required. *Compensation will be depend on the experience and interview.*

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working