Cluster Manager- Ara, Bihar

Job Responsibilities:

• Operational Oversight:
• Oversee the day-to-day operations of multiple apparel stores within a designated cluster or region.
• Ensure compliance with company policies, visual merchandising standards, and operational guidelines.
• Monitor and manage stock levels, replenishment, and inventory accuracy across all stores.
• Sales & Performance Management:
• Drive sales and profitability for each store in the cluster by analyzing KPIs such as footfall, conversion rates, average transaction value (ATV), and units per transaction (UPT).
• Develop and implement strategies to achieve or exceed sales targets and operational goals.
• Identify underperforming stores and initiate corrective action plans.
• Team Leadership & Development:
• Lead, motivate, and develop store managers and their teams to achieve high performance.
• Conduct regular training, coaching, and performance reviews for store staff.
• Ensure staffing levels and schedules are optimized for business needs.
• Customer Experience Management:
• Ensure superior customer service standards are consistently maintained across all stores.
• Monitor customer feedback and implement improvements to enhance customer satisfaction and loyalty.
• Visual Merchandising & Brand Compliance:
• Ensure all stores adhere to brand guidelines, promotional displays, and seasonal visual merchandising plans.
• Coordinate with the VM team to maintain appealing and brand-consistent store layouts.
• Reporting & Analysis:
• Generate and analyze sales and operational reports to track performance trends.
• Prepare weekly/monthly reports and present cluster performance to senior management.
• Use data insights to identify opportunities and areas for improvement.
• Inventory & Loss Prevention:
• Monitor stock movement, shrinkage, and conduct regular audits.
• Implement loss prevention measures and ensure compliance with inventory control procedures.
• Budget Management:
• Manage store expenses within the allocated budget.
• Plan and control costs related to manpower, utilities, and maintenance.
• Interdepartmental Coordination:
• Liaise with supply chain, marketing, HR, and merchandising teams to ensure smooth operations.
• Support new store openings and store refurbishments within the cluster.

Job Type: Full-time

Pay: ₹120,000.00 - ₹140,000.00 per year

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total: 10 years (Required)

Work Location: In person