Client Support Associate

Odysseus Solutions

0 - 1 years

2 - 3 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Client Support Servicenow Zoho Technical Support Client Servicing Application Support JIRA Software Support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking enthusiastic and proactive freshers to join our Client Support team. This role is ideal for individuals with strong communication skills, a knack for problem-solving, and a desire to grow in the tech support domain. You will be the first point of contact for our clients, helping resolve technical queries and ensuring a smooth support experience. Key Responsibilities: Handle and respond to client queries via tickets and emails. Understand and replicate client issues to provide timely resolutions. Coordinate with internal teams (L2/L3) for escalations, bugs, or customizations. Maintain organized mailbox management and identify priority issues. Build and maintain strong client relationships through proactive communication. Support team performance and contribute to a collaborative work environment. What Were Looking For: Excellent verbal and written communication skills. Strong analytical thinking and a customer-first mindset. Basic understanding of ticketing tools Jira/Zoho/Servicenow & SQL queries Willingness to learn, adapt, and grow in a fast-paced tech environment. Open to working on weekends (rotational basis - 5 days a week). Why Join Us? Opportunity to work with a dynamic tech team. Learn and grow in a supportive environment. Career development and mentorship from experienced professionals.

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Client Support Associate