Client Success/Renewals Specialist (Spanish Language)

The Global Customer Success team at Oracle is dedicated to managing contract renewals for specific products and support services across small, medium, and large enterprise customers worldwide. In addition to contract renewals, the team focuses on customer retention and expansion by upselling and renewing multi-year contracts. As a Customer Success Representative, your primary responsibility will be to ensure the target support renewal rate for existing small and medium-sized customers in your assigned territory. This includes completing all renewals before expiration, identifying additional service opportunities for upselling, and providing customers with education on the Support portfolio and infrastructure. Key Responsibilities: - Manage the customer success process within a defined territory. - Retain and grow customer contracts through upselling and multi-year renewals. - Ensure timely support renewals for small to medium-sized customers. - Coordinate Customer Onboarding and Success Programs. - Provide performance feedback to management. - Serve as the first point of contact for customer escalations. - Act as a resource for process and policy inquiries from other departments. - Troubleshoot issues and escalate when necessary. - Assist in key indicator reporting and trend analysis. - Educate customers on e-business practices and contractual implications. - Ensure customer awareness and understanding of the Support portfolio. - Meet productivity requirements for outbound renewal calls. - Manage exceptions for customers facing renewal obstacles. Desired Profile: - Proficient in the Spanish Language. - Strong negotiation skills and customer service attitude. - Proactive and resourceful in a 24x7 environment. - Excellent analytical skills and proficiency in Excel. - Effective research and problem-solving abilities. - Ability to manage time effectively and prioritize tasks. - Self-motivated, goal-oriented, and focused. - Demonstrates judgment, initiative, and discretion in providing solutions. - Capable of making decisions independently. - Projects a positive and professional image. - Meets deadlines consistently. - Proposes and implements continual improvements. - Collaborates effectively with others to achieve shared goals.,