Client Servicing Manager

What You Will Do:

The Account Executive for Craft Worldwide will be required to:

• Identify and deal with problems as they arise, escalating and involving Senior Management where appropriate.

• Communicate effectively within internal and external clients to deliver objectives.

• Manage the effective and efficient delivery of client deliverables.

• Create projects in Manage Plus.

• Assign tasks to Developers, Artworkers & QA.

• Route assets to clients for review.

• Maintain resource allocation tracker.

• Track manual metrics for jobs not managed on Manage Plus.

• Ensure all mandatory requirements have been included before work leaves the studio.

• Be conscious of delivering efficiency in terms of your time management.

• Ensure timesheets are completed each week.

• Solicit input and provide guidance to team members where appropriate across all levels within the Print team.

• Demonstrate a positive, solutions-oriented attitude.

• Must be able to work flexible hours.

Who You Will Be:

To be successful in this role, you will have demonstrable previous relevant experiences and skills with the following:

• Must have 3+ years of experience in account management/production.

• Strong understanding of Print, Broadcast and Digital from the business operations side.

• Able to manage multiple projects/tasks at once.

• Significant experience of MS Office is mandatory.

• Ability to lead cross-functional teams of art workers, developers, and other staff.

• Highly motivated, adaptable, innovative, and keen to learn new skills.

• Excellent communication skills – both written and verbal.