Posted:14 hours ago|
Platform:
On-site
Full Time
● Build and maintain long-term, trust-based relationships with clients. ● Understand customer needs and expectations through structured communication and regular check-ins. ● Act as a liaison between customers and internal teams to ensure timely resolution of issues. ● Handle communication with multiple stakeholders, balancing and resolving conflicting interests. ● Prioritize and manage multiple client issues efficiently and transparently. ● Collaborate with sales and marketing teams to drive engagement, upselling, and cross-selling opportunities. ● Monitor key customer metrics (e.g., CSAT, NPS, retention) and take proactive measures to improve performance. ● Develop and implement strategic plans for enhancing client retention and loyalty. ● Identify and address at-risk accounts early with tailored retention strategies. ● Maintain up-to-date CRM records and prepare client performance reports as needed.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Experience:
Work Location: In person
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+91 8851369922
Intellisolvers LLP
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