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10.0 - 20.0 years
20 - 35 Lacs
Noida
Work from Office
Amity Software Limited is in the business of offering Insurance Industry solutions to various insurance companies in the world - both P&C Insurance as well as Life Insurance. For these projects, we need a Insurance Industry Expert as SUBJECT MATTER EXPERT (Insurance) to help implement our Insurance Software solutions. Roles and Responsibilities Process Study and Requirement Gathering. Client Process Improvement suggestions Functional Requirements Document (FRD) preparation. User Flow / Process Flow Charts, Diagrams documentation. Role & Responsibilities: Responsible for finalizing Business Requirements from the insurance company and document the same effectively in Functional Requirements Document (FRD) with the help of a team of Business Analysts. Perform detailed analysis of existing processes to ensure that all aspects of the business requirements are understood & mapped. To act as an expert on insurance industry and advise our clients about improvements in their processes and business practices. Prioritize requirements and negotiate with users so as to keep the user expectations manageable and within the scope of work. Capture details and document these in Functional Requirements Document (FRD) for creating the computerized system. Act as an EXPERT on Insurance Domain and to advise our clients on various aspects of insurance business and processes. Review various UI and screens so as to ensure that these are best possible interfaces considering user needs and expectations. Go through the developed software to satisfy himself/herself that the developed system is as per user needs and data flow is perfect. Design and conduct User Training Sessions. Design Study material for Training. Reviewing Change Requests from users before passing them on to Technical Team. Help create us pre-sales material. Review process part in business proposals, which are to be submitted to prospective Insurance Companies. Requirements for the Position Qualification: Graduate/MCA/B.Tech./MBA. Any training and/or specialized courses in Insurance would be an advantage. Extensive knowledge and experience in Insurance industry processes and experience at a senior level. Domain Experience : Minimum 15 years of experience as an Insurance industry professional in a Insurance Company. Both Life Insurance as well as General (P&C) Insurance domain candidates are welcome. Software Industry Experience: Previous experience as a Subject Matter Expert in any Software Company dealing in insurance domain, will be an added advantage. Knowledge of Insurance Domain : End-to-end knowledge and experience in Insurance Domain, especially in the area of P&C Insurance, Life Insurance, Health/Medical Insurance, Policy Administration, Claims Management, Reinsurance, and General Ledger. A very good understanding of processes prevailing in Insurance Companies for end-to-end Insurance Processes - Sales & marketing, Policy Administration, Underwriting, Reinsurance, Claims Management, Risk & Audit, Compliances. Communication Skills: Excellent communication skills in written and spoken English. Good inter-personal skills. Other Skills : Good personality, Excellent inter-personal skills, Must be a friendly person and certainly not an introvert. International Travel : Must have a valid passport . Willingness to travel overseas for long duration, since this position requires travel to client locations for systems study and discussions during requirements finalization phase, and later at the time of User Acceptance Testing (UAT) and Go Live. Applicants will be requires to go through a written test and interview , as part of our standard recruitment process.
Posted 1 week ago
1.0 - 3.0 years
2 - 3 Lacs
Chennai
Work from Office
We are hiring for Senior Claims Adjudication!! HR Recruiter (Reference): Abhilash Position: Senior Customer Support Associate We are looking for Candidate who has around 1 to 2 years of experience into Claims Adjudication & Claims Processing . This is a great opportunity to build your career in a dynamic and supportive environment. Venue: Firstsource Solution Limited, 5th floor ETA Techno Park, Block 4, 33 OMR Navallur, Chennai, Tamil Nadu 603103. Landmark: Near Vivira Mall. Shift: Flexible to work in night shift Key Skills: - Good Communication Skills. - Listening & Comprehension. - Good typing Skills is must. Work Mode: Work From Office Cab Boundary Limit : We provide cab Up to 30 km (One way drop cab | Doorstep only) Walk-In Details: Walk-In Days: Monday To Friday Walk-In Time: 10:30 AM - 2:00 PM Documents to carry: 1. Updated resume 2. Aadhar card 3. Pan card 4. Educational Certificates (1st to 6th marksheet, Provisional marksheet) 5. Previous company's Offer Letter, pay slip (last 3 months), relieving letter NOTE: 1. Mention ABHILASH (HR Recruiter) in top of your resume while walking-in for the discussion. 2. In case if you receive any other call from Firstsource for the job opportunity, be kind enough to inform that you are in touch with ABHILASH HR. 3. Share your resume to the below mentioned WhatsApp Number and Email ID . Contact: Abhilash CB 9994685103 abhilash.cbb@firstsource.com Kindly refer your friends as well! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or Abhilash.cbb@firstsource.com
Posted 1 week ago
2.0 - 5.0 years
4 - 7 Lacs
Mumbai
Work from Office
Pfizer is looking for Healthcare Executive to join our dynamic team and embark on a rewarding career journey. Coordinating with doctors and medical staff to ensure quality healthcare services are being provided. Managing healthcare operations, including budgeting, staffing, and patient care. Monitoring and improving patient satisfaction levels. Developing and implementing policies and procedures to improve healthcare services. Ensuring compliance with healthcare regulations and standards. Collaborating with insurance providers to ensure smooth patient billing and insurance claims. Providing excellent customer service to patients and their families. Managing patient records and ensuring their confidentiality.
Posted 1 week ago
1.0 - 4.0 years
3 - 4 Lacs
Coimbatore
Remote
Walk-in interview for Sr Executive - Facets Claims - US Healthcare Skill: Claims Facets (Mandatory) , excellent communication Experience : Minimum 1yr of experience in Claims- Facets is required (Mandatory) Education : Must have regular bachelor's degree Work timings : Night shift - US timings Notice period : Immediate to Max 15 days Note: Candidates with Facets experience from US Healthcare are only eligible for the position. Please carry a hard copy of your CV & original photo ID proof for security check
Posted 1 week ago
1.0 - 4.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking a Associate Fraud & Claims Operations Representative. In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6 months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 1 week ago
1.0 - 4.0 years
3 - 4 Lacs
Hyderabad
Remote
Walk-in interview for Sr Executive - Facets Claims - US Healthcare Job description: Skill: Claims Facets (Mandatory) , excellent communication Experience : Minimum 1yr of experience in Claims- Facets is required (Mandatory) Education : Must have regular bachelor's degree Work timings : Night shift - US timings Notice period : Immediate to Max 15 days Note: Candidates with Facets experience from US Healthcare are only eligible for the position. Please carry a hard copy of your CV & original photo ID proof for security check
Posted 1 week ago
0.0 - 1.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking an Associate Fraud & Claims Operations Representative. In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6 months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 1 week ago
5.0 - 10.0 years
0 Lacs
Goregaon
Work from Office
Role: Manager/Senior Manager - Accident & Travel Claims Job location: Goregaon East Position Overview: A Claims Manager in the Accident & Travel department oversees the processing and settlement of claims related to travel accidents and incidents. They ensure timely, accurate claims assessment, manage a team of adjusters, and maintain compliance with legal and policy guidelines while delivering excellent customer service. Additionally, they are responsible for mitigating risk and resolving complex claims efficiently. Role & responsibilities: Involvement in daily claim processing Regular Updating of Claims System data Calling customers for intimation details & reminders E-mail & letter communication to customers Follow up with other departs like OPS / CC / IT for claims related matter Interaction with particular client or broker Weekly / fortnightly / monthly MIS Activity Education requirement: Bachelors Degree in business Administration, Insurance, Risk Management or related field 2-5 years of relevant Experience Required Preferred Skills Strong Analytical and problem-solving abilities
Posted 1 week ago
5.0 - 10.0 years
20 - 35 Lacs
Kolkata, Pune, Bengaluru
Hybrid
Insurance domain knowledge with Property & Casualty background Hands on exp.in at least one of the Guidewire products (Claim/Policy/Billing) Web services Job Location – Hyderabad, Bangalore, Chennai, Kolkata, Pune, Mumbai, Bhubaneshwar Exp. 2-15 Yrs Required Candidate profile Exp.on any database Oracle / SQL Server and well versed in SQL,Designed & modified existing workflows (required for Billing Integration) Exp in SCRUM Agile, prefer Certified Scrum Master Excellent
Posted 1 week ago
1.0 - 6.0 years
4 - 9 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
We are Conducting Mega Job fair for Top 10 Companies for AR calling. Chennai, Noida, Bangalore & Hyderbad. Job Title: AR Caller (Accounts Receivable Caller) Department: Revenue Cycle Management / Medical Billing Location: Bangalore / Hyderabad / Chennai / Noida Job Type: Full-Time. Experience: 0 to 10 years Job Summary: We are seeking an AR Caller to follow up on outstanding insurance claims and ensure timely reimbursement. The ideal candidate will be responsible for calling insurance companies (payers) to verify claim status, resolve denials, and secure payment for services rendered. Key Responsibilities: Call insurance companies and follow up on pending claims. Understand and interpret Explanation of Benefits (EOB) and denial codes. Identify reasons for claim denials or delays and take appropriate actions. Resubmit claims or file appeals when necessary. Document all call-related information accurately and clearly. Work with billing teams to resolve billing issues. Meet daily productivity and quality targets. Stay updated on payer policies and healthcare regulations. Required Skills: Excellent communication skills (verbal and written) in English. Basic knowledge of the US healthcare system and insurance claim process. Attention to detail and analytical thinking. Familiarity with denial management and RCM workflow is a plus. Experience using billing software like Athena, NextGen, eClinicalWorks, or similar is a bonus. Qualifications: Bachelors degree preferred, but not mandatory. Prior experience in AR calling/medical billing is an advantage. Willingness to work night shifts (for US clients). contact Hiring Manager : Mallik - 9900024951 / 7259027282 / 7259027295 / 7760984460.
Posted 1 week ago
1.0 - 6.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Job Summary We are seeking a skilled professional with 1 to 6 years of experience in Claim Management to join our team in Insurance Claims. The ideal candidate will have strong expertise in MS Excel and excellent English language skills. This role requires working from the office during night shifts. Responsibilities Analyze and process annuity claims efficiently to ensure timely settlements. Utilize MS Excel to manage and organize claim data effectively. Collaborate with team members to resolve complex claim issues. Communicate clearly with stakeholders to provide updates on claim status. Ensure compliance with company policies and industry regulations. Identify opportunities for process improvements in claim management. Maintain accurate records of all claim transactions and communications. Provide exceptional customer service to claimants and beneficiaries. Conduct thorough investigations to validate claim authenticity. Prepare detailed reports on claim activities and outcomes. Support the team in achieving departmental goals and objectives. Stay updated with industry trends and best practices in claim management. Contribute to the company's mission by ensuring fair and accurate claim processing. Note Candidates with experience in insurance claims are preferred. Candidates with a notice period of 0 to 30 days are preferred. Candidates should be willing to work in night shift and work from office. This drive is only for experienced candidates and not for freshers.
Posted 1 week ago
1.0 - 4.0 years
1 - 4 Lacs
Chennai, Tamil Nadu, India
On-site
We are looking for an experienced AR Caller / Denial Management professional to join our team in India. The ideal candidate will be responsible for managing accounts receivable collections, analyzing billing issues, and ensuring timely follow-up on denied claims to maximize revenue for our healthcare organization. Responsibilities Manage and follow up on accounts receivable collections and denials. Analyze and resolve billing issues and discrepancies in a timely manner. Communicate effectively with insurance companies and healthcare providers to ensure proper payment. Review and appeal denied claims according to company policies. Maintain accurate records of all interactions and follow-up actions taken on claims. Prepare and submit appeals for denied claims with detailed documentation. Ensure compliance with applicable laws and regulations related to billing and collections. Skills and Qualifications 1-4 years of experience in accounts receivable, denial management, or healthcare billing. Strong understanding of medical billing processes and insurance verification. Proficiency in using billing software and electronic health record (EHR) systems. Excellent communication and negotiation skills. Detail-oriented with strong analytical and problem-solving abilities. Ability to work independently and manage multiple tasks effectively. Knowledge of healthcare regulations and payer guidelines.
Posted 1 week ago
3.0 - 8.0 years
3 - 5 Lacs
Kolkata, Hyderabad, Pune
Work from Office
Process cashless and reimbursment claims (Should have knowledge of processing retail policies of National/United/New India/Oriental insurance companies.
Posted 1 week ago
1.0 - 3.0 years
1 - 3 Lacs
Thane, Nashik
Work from Office
Job Title: Insurance Desk Executive TPA Coordination / Claims Specialist Location Options: KIMS Hospital, Nashik Survey No. 571/1A/1, Plot No. 63, Mumbai Agra Highway, Nashik, Maharashtra – 422001 KIMS Hospital, Thane West – Queens St, near Brentford Cooperative Society, Hiranandani Estate, Thane West, Maharashtra – 400615 Organization: Ayu Health Hospitals Experience Required: 0–2 years (Freshers are welcome to apply) Preferred Gender: Male Candidates Preferred Location: Candidates residing near hospital locations will be given preference About Ayu Health: Ayu Health is one of India’s fastest-growing healthcare networks, dedicated to making high-quality healthcare accessible and affordable for all. With a focus on technology-driven solutions, Ayu Health partners with reputed hospitals and clinics across the country to deliver standardized care, transparent pricing, and a seamless patient experience. We are on a mission to build India’s most trusted healthcare brand. Key Responsibilities: Handle insurance/TPA desk operations at the hospital premises Coordinate with TPA and insurance representatives for claim submission and follow-up Manage and organize patient insurance documentation accurately Track approvals, follow up on pending claims, and address rejections effectively Communicate professionally with patients, hospital staff, and insurance partners Support hospital administrative needs and maintain documentation records Multi-task and work collaboratively within the hospital environment Candidate Requirements: 0–2 years of experience in TPA coordination, insurance desk, or claims processing in hospitals (Freshers with good communication skills can apply) Strong interpersonal and communication skills Basic understanding of hospital processes is a plus Ability to manage documents and work efficiently under pressure Must be reliable, punctual, and a team player Preference will be given to candidates living nearby the hospital location Male Candidates only Immediate Joiners will be preferred
Posted 1 week ago
1.0 - 4.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Primary Responsibilities: Review and resolve complex cases with an end to end mindset to prevent issues or inquiries from recurring. Scope open inventory for like issues for cases worked to group and resolve batches. Demonstrate a knowledge of end-to-end processes of multiple different types of capitated and delegated arrangements within the Value Based Care Model Identify and articulate trends occurring within a risk entity or across multiple risk entities within claims processing and cost share application Identify and articulate trends with our assigned delegates with the Sr. Issue Resolution Analyst and partner to work towards shift left initiatives Partner and collaborate internally and with Risk Entities to correct claims processing and cost share application errors to prevent recurring issues. Actively participate in meetings with cross functional areas aligned by risk entities to share findings Identify and communicate opportunities for improving issue resolution processes, including automation. Clearly document findings and solutions for trended issues after performing root cause analysis Perform reconciliation of member inquiry cases, respond to the specific issue of the inquiry, as well as review for and resolve other issues that may be present for the member, outside of the inquiry Support and communicate with the Sr. Issue Resolution Analyst assigned to your Delegate. Perform root cause and trend analysis of issues by assigned Delegate. Clearly document findings and solutions to prevent future issues Communicate effectively (both written and verbal) with business partners Manages emotions effectively in high-pressure situations, maintaining composure, and fosters a positive work environment conducive to collaboration and productivity Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Degree or equivalent data science, analysis, mathematics experience Experience supporting operational teams performance with reports and analytics Experience using Word (creating templates/documents), PowerPoint (creation and presentation), Teams, and SharePoint (document access/storage, sharing, List development and management) Basic understanding of reporting using Business Insights tools including Tableau and PowerBI Expertise in Excel (data entry, sorting/filtering) and VBA Proven ability to work across lines of business, claims platforms and on service provider/Delegate issues as needed Proven solid communication skills including oral, written, and organizational skills At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Posted 1 week ago
0.0 - 3.0 years
4 - 7 Lacs
Mumbai
Work from Office
Primary Responsibilities: To be an effective participant in Class room training and clear the training assessments with 85% quality Consistently meet the targets set for MOCK charts Eligible employee will get confirmed as Junior Coder within a max of 6 months from the Joining Punctuality, Attendance and General Adherence to company policies, procedures and practices Strives to provide ideas to constantly improve the process Ensure adherence to external and internal quality and security standards (HIPPA/ISO/ISMS) Be an effective team player Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so #NTRQ Eligibility To apply to an internal job, employees must meet the following criteria: SG 22 can apply will move laterally Performance rating in the last common review cycle of Meets Expectations or higher Not be on any active CAP (Corrective Action Plan) or active disciplinary action Time in Role Guidelines Should have been in your current position for a minimum of 12 months, if you have not met the recommended minimum time in role, discuss your career interest with your manager and gain alignment prior to applying. And share the alignment email with respective recruiter while applying Required Qualifications: Any degree in Life Science or Bio-Science Any degree in Pharmacy or Pharmaceutical Sciences Any degree in Nursing or Allied Health Any degree in Medicine At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Posted 1 week ago
0.0 - 5.0 years
4 - 5 Lacs
Noida
Work from Office
TATA AIG General Insurance Company Limited is looking for Deputy Manager - Health Claims to join our dynamic team and embark on a rewarding career journey Assist the Manager in the day-to-day operations of the business, including setting goals, developing strategies, and overseeing the work of team members Take on leadership responsibilities as needed, including managing team members and making decisions in the absence of the Manager Identify and address problems or challenges within the business, and develop and implement solutions Collaborate with other departments and teams to ensure smooth and efficient operations Maintain accurate records and documentation Contribute to the development and implementation of business plans and goals
Posted 1 week ago
0.0 - 3.0 years
2 - 5 Lacs
Warangal
Work from Office
Legal officer has to deal & coordinate with Advocates appointed by company in these maters - Investigator for IR Internal communication & processing claims with approval team Mandatory Skills: Expert in Legal related activities Desirable Skills: 1. Good communication skills. 2. Flexible & adaptable to change. 3. Well versed with MS Office. 4. Should have good analytical and problem-solving skills. 5. Should be aware of the Local language. Education/Qualification: LLB; LLM
Posted 1 week ago
3.0 - 4.0 years
4 - 6 Lacs
Mumbai Suburban, Mumbai (All Areas)
Work from Office
Job Overview - As an Insurance Operation Representative specially from corporate agent industry, your primary responsibility will be addressing inquiries, resolving issues, and providing accurate information regarding insurance policies, claims registration, Insurance Data entry and etc., you will serve as a liaison between the insurance company and our team. Roles & Responsibilities - 1. Accurate data entry of Insurance business by collecting and coordinate with Branches across India. 2. Work closely with Insurance companies and branches for day-to-day work like, quotation and claims registrations (as per the requirements) 3. Send monthly insurance renewal reminders to existing clients from the database and take report from Branches CS. 4. Reconciliation of commission received from various Insurance Partners. 5. Coordinating with partners for Monthly MIS. 6. Sharing timely & accurate MIS data with Finance department for generating tax invoices. 7. Follow up with clients/partner for payments against generated invoices. 8. Act as mediator between company and clients/partner. 9. Ensure all operational activities comply with internal policies, industry regulations (IRDAI guidelines), and legal requirements. Qualifications and Criteria: Bachelor's degree preferred with Advance Excel Knowledge. Previous experience in customer service, preferably in the insurance industry. Proficiency in using customer service software and Microsoft Office applications. IRDA certification will be the added advantage. Compensation & Benefits Fixed: Depends on experience, qualifications. Variable: Annual Performance Based Incentive. Group Health Insurance Benefits as per company policy.
Posted 1 week ago
0.0 - 1.0 years
3 - 3 Lacs
Bangalore/Bengaluru
Work from Office
To contact the insured for Underwriting referred proposals to procure the complete medical history using Audio and/or Video tools. To Follow up with customer for past medical records and/or relevant health documents Maintain end to end TAT / SLAs. Required Candidate profile Location – Bangalore Candidate must know to speak excellent English. CTC – Upto 3.5 LPA.
Posted 1 week ago
10.0 - 20.0 years
10 - 20 Lacs
Gurugram
Work from Office
So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list. A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it. We exist to make the world’s best companies better. We aim to have fun while doing it. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it’s time to imagine what it’s like being a Senior Operations Manager. Imagine yourself going to work with one thing on your mind: in a company like TaskUs, it’s more than just the KPIs if you want to solve business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. Along with this, you are also responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. What else? Well, you will also develop individual & team goals and implement a plan to carry out objectives. You will guide Operations Managers in a meeting of all team & individual goals. Along with this, you must ensure compliance with all established policies and procedures. You also need to also Assist the Operations Director in crafting operations procedures. So, do you have what it takes to become a Senior Operations Manager? Requirements: So, what is it we’re looking for? Well, since this is a Senior Operations Manager post, we need someone who already has the skills to even call themselves a Senior Operations Manager! In other words, someone who has at least 3 years of related working experience, preferably someone who has experience in being a Senior Manager/Director specializing in BPO Operations and Management or equivalent. We need someone who has handled at least 600 FTEs. Someone with strong computer skills, especially in using MS Office applications and Google applications. We need someone who’s responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills. We need someone who can multitask and work in a fast-paced high-stress environment. Someone who can lead and is great in analyzing situations and data. Someone who has the ability to build productive business relationships with clients. Someone who has strong organizational, analytical and managerial skills. Lastly, we need someone who possesses a professional, courteous, and resilient attitude. TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. TaskUs, Inc. is an equal opportunity employer.
Posted 1 week ago
3.0 - 7.0 years
7 - 12 Lacs
Hyderabad
Work from Office
Job Description - Grade Specific Guidewire Developer: guidewire Policy integration /guidewire Policy configuration OR guidewire billing integration / guidewire billing configuration OR guidewire claims integration /guidewire claims configuration OR PC/CC/BC/Integration/Configuration PC: PolicyCenter CC: ClaimCenter BC: BillingCenter Guidewire Developer: guidewire Policy integration /guidewire Policy configuration OR guidewire billing integration / guidewire billing configuration OR guidewire claims integration /guidewire claims configuration OR PC/CC/BC/Integration/Configuration PC: PolicyCenter CC: ClaimCenter BC: BillingCenter Skills (competencies) (SDLC) Methodology Verbal Communication Inclusive Communication Written Communication Policy Development
Posted 1 week ago
5.0 - 9.0 years
7 - 12 Lacs
Hyderabad
Work from Office
Design, develop, and configure Policy Center, Claim Center, and Billing Center applications in Guidewire. Customize Guidewire applications to meet specific business needs, including creating and modifying workflows, rules, and integrations. Develop and maintain integrations between Guidewire applications and other systems using APIs and web services. Develop and execute test plans, perform unit testing, and ensure the quality of the solutions delivered. Provide ongoing support and troubleshooting for Guidewire applications, addressing any issues that arise in production. Create and maintain technical documentation, including design specifications, user guides, and process flows. Work closely with business analysts, project managers, and other stakeholders to gather requirements and ensure alignment with business objectives. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Primary Skills Extensive experience with configuring and improving Policy Center, including workflows, rules, and integration points. Proficiency in developing and configuring Claim Center, including claim processing and integration with external systems. Strong background in Billing Center configuration and customization, including payment processing and billing rules. Expertise in using Guidewire Studio for application development and debugging.
Posted 1 week ago
2.0 - 3.0 years
3 - 4 Lacs
Bengaluru
Work from Office
SUTHERLAND IS HIRING- CLAIMS SPECIALIST Interested candidates can share your resume to lilly.prisicilla@sutherlandglobal.com POC: Lilly WANT A GOOD WORK LIFE BALANCE Fixed shifts and fixed weekend off Collection Voice Process Sutherland is seeking highly proficient * Claims associate in Bangalore. If you have the right experience and expertise, this could be an excellent career opportunity for you. Position Details : " Location: Kundan halli Bangalore Work Schedule: *FIXED SHIFTS AND FIXED Saturday & Sunday off* Compensation: Competitive salary with a significant hike on your last drawn salary, plus attractive incentives and transport allowance Work Mode: On-site Eligibility Criteria: Bachelors degree or college Diploma. Experience in P&C, Healthcare Claims dealing with damage, liability or injury claims. Good knowledge of Insurance claims end-to-end value chain activities, challenges and best practices. Good knowledge of how to evaluate injuries and damage using market tools and technology. General knowledge of the coverages available under the damage protection, liability policy and some common exclusions. Results driven, ability to multi-task, pay attention to detail and follow procedures. Proven leadership and time management skills in a team environment. Good writing, communication and presentation skills. Interested candidates can share your resume to lilly.prisicilla@sutherlandglobal.com POC : Lilly
Posted 1 week ago
1.0 - 3.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Roles and Responsibilities Review medical records, summarize diagnoses, and prepare LTD claim documents. Manage claims processing from intake to payment, ensuring accuracy and efficiency. Maintain accurate records of all interactions with clients and stakeholders. Collaborate with internal teams to resolve complex cases and ensure timely resolution. Provide excellent customer service by responding promptly to client inquiries.
Posted 1 week ago
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