Chat Support Representative

0 years

0 Lacs

Posted:21 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a detail-oriented and customer-focused Chat Support Representative to join our team. In this role, you will be responsible for providing timely and professional assistance to customers through live chat. Your main objective will be to ensure a smooth and positive customer experience by resolving inquiries efficiently.


What You’ll Do:

  1. Reply to customer messages quickly and clearly on live chat.
  2. Help solve issues by understanding the problem and offering solutions.
  3. Keep records updated in our system (CRM).
  4. Pass on complex issues to the right team when needed.
  5. Hit goals like fast replies, quick solutions, and happy customers.


What You’ll Need:

  1. Experience in chat or customer support.
  2. Strong written communication and fast typing skills.
  3. Good at multitasking and staying organized.
  4. A problem-solver with great attention to detail.


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