Center Manager

Operational Management: Supervise and coordinate day-to-day activities in the OPD section. Ensure smooth patient registration, consultation, and billing processes. Monitor and optimize the appointment scheduling system for efficiency. Patient Experience: Address patient queries, complaints, and feedback promptly and professionally. Maintain high standards of customer service to enhance patient satisfaction. Ensure the OPD environment is clean, safe, and welcoming. Staff Supervision: Lead, train, and motivate the OPD staff, including receptionists, nurses, phlebotomist and support staff. Manage staff schedules, ensuring adequate coverage during peak hours. Conduct regular performance reviews and provide feedback to improve staff efficiency. Compliance and Documentation: Ensure adherence to healthcare regulations, safety protocols, and organizational policies. Maintain accurate records of patient visits, staff attendance, and operational reports. Prepare and submit regular reports on center performance to higher management. Inventory and Resource Management: Monitor and manage inventory, including medical supplies and office materials. Coordinate with vendors and procurement teams for timely replenishments. Ensure all equipment in the OPD section is functional and well-maintained. Crisis and Conflict Management: Handle emergencies or unexpected issues effectively and calmly. Mediate conflicts among staff or between staff and patients when necessary