CEC Officer-Inbound

Kotak Life Insurance

2 - 5 years

4 - 7 Lacs

Thane

Posted:1 week ago| Platform:

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Skills Required

customer service MIS call handling sales monitoring cross selling customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assisting in resolving customer queries.
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Providing information to customers.
Monitoring sales performance.
Closing sales deals.
Keeping a record of calls and relevant details.
Go the extra mile to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Make sales or recommendations for products or services that may better suit customer needs
Adhere to all company policies and procedures

Graduate with decent English communication.
Candidate should have a pleasing personality and should be presentable.
Should be dedicated and display integrity.
Willingness to learn with an attitude of continuous improvement.
Willing to work in rotating shift
Handling the hiring for pan India on contact center for Front level and mid-level.
Spoc for multiple Business Vertical which includes Premium Process.
Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre.
Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards.
Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence.
Maintain MIS to analyze the quality of the hiring done in the zone.
Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay.
Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages.

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