23 Sales Monitoring Jobs

CEC - Service Assurance Officer DepartmentCustomer Experience CenterLocationThaneReporting RelationshipCEC Team Leader Service AssurancePosition GradeAssistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Retail Liabilities DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shift Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages.

Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound Credit Cards DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) Thinker: Doer 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives

Responsibilities: * Handles Sales and Customer Experience in Store * Handles Backend System on phone for updation * Handles all the Daily Task and challenges efficiently * Collaborate with cross-functional teams on projects Annual bonus

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

Key Responsibilities 1. Branch Operations Management Supervise day-to-day operations of assigned branches (Gold Loan, New Gold Purchase Loan, FD, RD, DD) Ensure adherence to company SOPs, RBI norms, and gold appraisal protocols Monitor and guide Branch Managers to meet daily, weekly, and monthly performance KPIs Ensure 100% compliance in documentation, cash management, gold security, and audits 2. Target Achievement Drive branch-wise and region-wise targets: Gold Loan Disbursement Collection Efficiency Gold Saving Scheme Enrollments FD/RD Mobilization Track sales funnel and support Business Development Executives (BDEs) to convert leads 3. People Management Coach and mentor Branch Managers, GLOs, and BDEs for consistent performance Handle escalations, conflict resolution, and staff grievance redressal at branch level Ensure discipline in attendance, dress code, communication, and customer service 4. Recruitment & Onboarding (Special Focus) Plan manpower requirements in consultation with HR & MD Conduct interviews for frontline and mid-level roles (BDE, GLO, BM) Drive recruitment campaigns (walk-ins, local job boards, referrals) Coordinate initial onboarding, training, and policy orientation at regional level Maintain talent pipeline for expansion and attrition replacement 5. Training & Performance Monitoring Identify skill gaps and schedule monthly product and process training Ensure appraisal of gold is done as per companys standards Review employee KPIs and prepare performance improvement plans if needed 6. Reporting & Review Submit MIS reports on branch productivity, collections, disbursement, and team performance Conduct fortnightly reviews with senior management Implement compliance and audit points raised during internal and external audits

Sales Manager to lead our sales team and drive revenue growth and combine strategic thinking with hands-on leadership to develop and execute effective sales strategies that expand our customer base and strengthen our market presence.

Job Title: Project Manager Jan Aushadhi Pharmacy Store Operations Location: Across all store locations (Currently in Delhi) Department: Pharmacy Operations / Projects Pay Roll: First Remedy Pharmacies Pvt Ltd Job Posting: by First Remedy Project : Jan Aushadhi (Government Project) Key Responsibilities: Project Coordination & Execution: Coordinate with hospitals and internal teams for timely setup and opening of Jan Aushadhi stores. Ensure adherence to compliance and documentation requirements as per PMBI and government guidelines. Track project timelines, risks, and deliverables across all sites. Documentation & Approvals: Handle all documentation including MoUs, agreements, licenses, and regulatory filings. Coordinate with legal and regulatory bodies for approvals and renewals. Procurement & Inventory Management: Manage centralized purchase for all Jan Aushadhi outlets. Monitor stock levels, reorder requirements, and liaise with Govt. Hospitals & suppliers for timely procurement. Oversee expiry management and return processes for near-expiry or damaged stock. Sales & Payment Monitoring: Track daily sales and ensure all stores are meeting performance benchmarks. Ensure timely reconciliation and collection of payments from respective hospital administrations or designated partners. Prepare weekly and monthly sales performance reports. Prepare monthly P&L reports Operational Oversight: Ensure pharmacy stores are compliant with operational SOPs. Conduct regular audits and surprise inspections. Liaise with hospital purchase/medical departments for issue resolution. Team & Vendor Management: Coordinate with store pharmacists and field staff. Manage vendors for logistics, supply chain, IT support, and other services. Education: Bachelors Degree preferably in B.Pharma Experience: Minimum 4-8 years in healthcare/pharmacy retail operations or hospital administration. Experience with Government hospital / Government Procurement Tender will be an added advantage. Key Skills & Competencies: Strong project management and coordination skills. Working knowledge of pharmacy purchase systems and inventory control. Proficient in MS Office, Excel, MIS reporting tools; knowledge of pharmacy software is a plus. Good communication and liaising abilities. Ability to travel across project sites as required. Sound knowledge of regulatory norms related to pharmaceutical retail. Deadline-oriented, problem solver, and Self-motivated. Remuneration: Commensurate with experience and industry standards.