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Home
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Universal Orthosystems
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Call Support Executive

Call Support Executive

Universal Orthosystems

0 years

0 - 1 Lacs

India

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

support troubleshooting research service transactions metrics collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Answering and resolving customer inquiries:Call Center Executives handle a high volume of inbound and outbound calls, emails, or chats, addressing customer questions and concerns.
Troubleshooting and problem-solving:They identify customer needs, research issues, and provide effective solutions, escalating complex problems when necessary.
Providing product/service information:They offer accurate information about products or services, guiding customers through troubleshooting or processes.
Maintaining customer records:Call Center Executives update and maintain detailed records of customer interactions and transactions in the company's system.
Meeting performance targets:They strive to meet individual and team performance metrics, including call handling time, first call resolution, and customer satisfaction scores.
Collaboration and communication:They work with other team members and departments to ensure efficient and effective customer service.

Job Type: Full-time

Pay: ₹7,000.00 - ₹10,000.00 per month

Language:

Hindi (Preferred)
English (Preferred)

Work Location: In person

Speak with the employer
+91 8655701161

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