Call Center Operation Management & Training

Job Description

Job Description Job Title : Call Center Operation Management Roles & Responsibilities Coordination with Kia India Call Centre for complaint registration and resolution processes (Inbound) Email response monitoring & resolution SNS complaint registration in Sales force & resolution Training for Tele Callers on New Product updated & Launches Product Knowledge test & Scenario based test for FTE Certification of New Joiner- Tele callers Motivation & recognition program for tele callers Lead management system (Generation of Opportunity from open lead / 3 rd party database) Outbound tele calling survey conduct on customer database Need based Work to enhance the call center efficiency & productivity. Skill Sets 5 ~ 8 years of experience in Customer Care department in Automobile & allied company. Preference would be passenger car experience. Energetic, self-motivated, service attitude, good planner & strong implementer Analytical skills, industry awareness & excellent communication & listening skills Good interpersonal skills in terms of dealer management, staff handling & customer grievance management Good presentation skills & proficiency in MS Office Qualification : Graduate / B. Tech/BE (Mech. / Automobile)/ MBA Skills Required Call Center Management, Customer Service Management, Customer Service Location Gurugram, Haryana, India Posted On 1744194759000 Years Of Experience 5 to 8 years Show more Show less