Call Center Manager

Solar Smart is a renowned retailer in the solar industry of India, dedicated to providing innovative products and services to enhance solar standards and deliver top-notch quality services to customers. We are committed to continuously enhancing our business processes, products, and services to operate more effectively and efficiently in a user-friendly manner. As a Call Center Manager at Solar Smart, you will be responsible for overseeing the daily operations of our call center located in Ahmedabad. Your role will involve managing a team of customer service representatives, ensuring customer satisfaction through effective communication, and resolving problems efficiently. The ideal candidate for this full-time on-site position should possess excellent communication and interpersonal skills, along with proven experience in call center or customer service management. Strong leadership and decision-making abilities are essential, as well as the capability to analyze performance data and implement improvements. Proficiency in customer service software and the Microsoft Office suite is also required for this role.,