Business System Analyst (BSA)

4 - 8 years

6 - 10 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:

Business Systems Analyst (BSA)

Key Responsibilities:

  • Gather, document, and analyze business requirements for Salesforce-based solutions and integrations
  • Translate business requirements into functional and technical specifications.
  • Collaborate with engineering and integration teams to design and test REST/SOAP API integrations between Salesforce and other platforms.
  • Perform system configuration and basic Salesforce administration tasks (e.g., workflows, validation rules, custom fields).
  • Support data migration, mapping, and transformation activities during integrations.
  • Create user stories, use cases, and process flow diagrams using tools like Jira, Confluence, Lucidchart, etc.
  • Conduct UAT (User Acceptance Testing) and support QA processes to validate business requirements.
  • Act as a liaison between business users and technical teams to ensure clear communication and successful project outcomes.
  • Assist with training, documentation, and support for end users as needed.

Required Qualifications:

  • Bachelors degree in computer science, Information Systems, Business Administration, or a related field.
  • 3+ years of experience as a Business Analyst or BSA, preferably in a technology or SaaS environment.
  • Hands-on experience working with

    Salesforce

  • Strong understanding of

    API concept

  • Strong analytical, problem-solving, and communication skills.
  • Proficient in creating documentation, process flows, and data mapping.


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