Bulk Hiring For International BPO || Customer Service

0 - 5 years

1 - 5 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Handle inbound and outbound customer calls, emails, or chat inquiries in a professional and courteous manner.
  • Provide timely and accurate information to customers regarding products, services, and account inquiries.
  • Resolve customer issues effectively by troubleshooting and identifying solutions.
  • Maintain a high level of customer satisfaction by delivering exceptional service and addressing customer concerns promptly.
  • Follow standard operating procedures and compliance guidelines for all customer interactions.
  • Update and maintain customer records in the CRM system with accurate and relevant details.
  • Escalate unresolved or complex issues to the appropriate department or team leader.
  • Achieve individual and team performance targets such as call handling time, quality metrics, and customer satisfaction scores.

Preferred candidate profile

  • High school diploma or equivalent; a bachelors degree is an advantage.
  • 0-2 years of experience in a customer service role, preferably in an international BPO environment.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills and the ability to empathize with customers.
  • Proficiency in using CRM tools, MS Office, and other customer support software.
  • Ability to handle challenging customer situations with patience and professionalism.

Perks and benefits

Cab Facility

Incentives

Interested candidates can contact Sadhika at 9811174195, for more details.

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