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Bulk Hiring For International BPO || Customer Service

Bulk Hiring For International BPO || Customer Service

Expert Staffing Solutions New Delhi

0 - 5 years

|

1 - 5 Lacs

Noida Gurugram Delhi / NCR

Posted:3 weeks ago| Platform:

Apply

Skills Required

US Process Inbound Process Customer Service Voice Support International Voice Process Blended Process Bpo Voice Outbound Process Customer Handling International BPO UK Process International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle inbound and outbound customer calls, emails, or chat inquiries in a professional and courteous manner.
Provide timely and accurate information to customers regarding products, services, and account inquiries.
Resolve customer issues effectively by troubleshooting and identifying solutions.
Maintain a high level of customer satisfaction by delivering exceptional service and addressing customer concerns promptly.
Follow standard operating procedures and compliance guidelines for all customer interactions.
Update and maintain customer records in the CRM system with accurate and relevant details.
Escalate unresolved or complex issues to the appropriate department or team leader.
Achieve individual and team performance targets such as call handling time, quality metrics, and customer satisfaction scores.

Preferred candidate profile

High school diploma or equivalent; a bachelors degree is an advantage.
0-2 years of experience in a customer service role, preferably in an international BPO environment.
Excellent verbal and written communication skills in English.
Strong interpersonal skills and the ability to empathize with customers.
Proficiency in using CRM tools, MS Office, and other customer support software.
Ability to handle challenging customer situations with patience and professionalism.

Perks and benefits

Cab Facility

Incentives

Interested candidates can contact Sadhika at 9811174195, for more details.

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