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Agent - Call Centre - Bengaluru - JP Tech Park - J Grades

Agent - Call Centre - Bengaluru - JP Tech Park - J Grades

Tata Capital

1 - 6 years

5 - 9 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

customer service customer care financial services voice process outbound plaster flooring inbound shuttering branch management customer support center management inbound process brick work

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and results-driven individual with 1 to 6 years of experience to join our team as an Agent in the Call Centre based in Bengaluru. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.
Roles and Responsibility

Make outbound calls to customers based on assigned leads or data to introduce home loan products, services, and offers.

Explain product features and value propositions clearly to potential customers.

Identify customer needs and qualify leads for the sales team by understanding their requirements.

Document interactions and update customer records accurately.

Convince customers to purchase or upgrade products and services while achieving individual sales targets.

Handle objections and resolve queries efficiently to ensure high customer satisfaction.

Job

Graduate or Masters/Postgraduate degree in any field.

Minimum 1 year of experience in a related field, preferably in banking or financial services.

Excellent communication and interpersonal skills are required to build strong relationships with customers.

Ability to work in a team environment and meet performance targets consistently.

Strong problem-solving skills are necessary to handle customer complaints and concerns.

Adherence to company policies, scripts, and call guidelines is essential.

Maintain accurate call logs and activity reports.

Provide feedback to management regarding customer trends and challenges.

Additional Info
The selected candidate will be working at J.P Tech Park - J Grades.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Agent - Call Centre - Bengaluru - JP Tech Park - J Grades