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Tata Capital
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Branch Manager - Retail Sales - Direct & DSA

Branch Manager - Retail Sales - Direct & DSA

Tata Capital

5 - 10 years

4 - 8 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

team management sales sales management marketing crm customer relationship customer service sales growth retail sales distribution retail branch management disbursement channel partners dsa relationship management client relationship closure

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Branch Manager to lead our retail sales team in the housing sector. The ideal candidate will have 5-10 years of experience in sales management, preferably in the housing industry, and should be based in Tiruchirappalli. Roles and Responsibility
Drive sales and ensure business targets are achieved for the assigned area.
Execute defined strategies to achieve branch performance.
Build and maintain strong client relationships to create and meet sales forecasts.
Manage growth and profitability by staying competitive and creating/adjusting sales strategies.
Expand and retain the company''s customer base through strong liaisons with clients and channel partners.
Lead and supervise the SM & RM team through appropriate hiring, training, reward, and recognition.
Ensure smooth functioning of the lending process at various stages including inquiry, application, verification, pre-sanction processing of loan, sanction, post-sanction documentation, disbursement of loan, collection, new and existing customer service.
Manage post-sales customer and channel partner escalations.
Coordinate and supervise all key departments internally and strategize the roadmap for lending products.
Manage branch operating costs, including acquisition costs, expenses, and operations.
Monitor the quality of the book to minimize delinquency at the branch level and support the appropriate closure of stress accounts by collaborating with the collections team.
Optimize and closely monitor team productivity by effectively managing the team of sales managers to assure achievement of business targets and profitability.
Collaborate effectively with departments and channel partners.
Ensure active distribution span of control is maintained at the branch level as per norms.
Constantly keep abreast of market trends and competitor intelligence to build and develop effective sales and marketing strategies.
Establish internal controls for legal compliance and conduct periodic audits to detect non-compliance and frauds, devising actions for correction and prevention.
Ensure a strong understanding of markets, competition, processes, and products, providing positive feedback to the central product and policy team to stay ahead in the market.
Ensure compliance with all Audit/NHB regulations and company policies and procedures.

Job
Graduate degree required.
Minimum 5 years of experience in sales management, preferably in the housing industry.
Possess strong knowledge of sales management, team management, and customer relationship management.
Demonstrate excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet sales targets.
Strong analytical and problem-solving skills are necessary.
Experience in managing teams and driving sales growth is essential.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Branch Manager - Retail Sales - Direct & DSA