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6.0 - 8.0 years
3 - 5 Lacs
Mumbai
Work from Office
About The Role Job Role " Lead the Service Team. " Ensuring regulatory and procedural compliance " To co-ordinate the audit of the branch " Ensuring service excellence to enhance portfolio, control retention and better cross sell " Authorize and check RO SO entries " Check end products " Check vouchers to clear transactions of Rs. 10 lakhs & above " Vault Key custodian Job Requirement " Customer service oriented " Meticulous " Eye for details " Ability to manage and motivate front office staff. " Thorough overall understanding of banking " Graduate/MBA " Graduates with 6-8 years experience " MBA with 4-6 years experience " Should possess customer orientation and team leader qualities
Posted 1 week ago
2.0 - 7.0 years
6 - 10 Lacs
Jaipur
Work from Office
About The Role Job Role: Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM CEC. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team Ensure superior ground coverage of the customers mapped to VRM and ROCE team Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement NPS Ensuring on ground Customer experience translates into desired NPS at a portfolio level Job Requirements: Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience Experience of managing a large feet on street 20+, team remotely. Experience field sales in BFSI preferred. Excellent communication skills Verbal & Written Flair for Sales Good listening skills and strong communication abilities. Team Player with deep sense of working in matrix structures.
Posted 1 week ago
3.0 - 8.0 years
2 - 4 Lacs
Nagpur
Work from Office
About The Role JOB ROLE Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI IRDA certified is preferred
Posted 1 week ago
1.0 - 5.0 years
2 - 4 Lacs
Ludhiana
Work from Office
About The Role KRAs Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc Understanding of MF and Insurance an added advantage Customer orientation, High energy levels with a motive to succeed Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience AgeUp-to 35 Years
Posted 1 week ago
2.0 - 7.0 years
2 - 4 Lacs
Chennai
Work from Office
About The Role Job TitleAREA COLLECTION MANAGER REGIONAL COLLECTION MANAGER LevelM4- M5 DivisionCOMMERCIAL BANKING GROUP Function :SHBT Reporting RelationshipNATIONAL RECOVERY MANAGER Average No. of Direct Reportees 3 -10 Job Role KRA"s Knowledge in collection process and systems To have 7-10 years" experience in managing Short Fall Recovery and Hard BKT. collection team of secured/unsecured. To have adequate knowledge of Area of Operation. To have adequate knowledge in repossession and legal activities. To create a team of dedicated, aggressive and ambitious team of Location Managers Supervisors. To motivate the existing TEAM to deliver to their potential. To Ensure Quality Service to Customers through his team To focus on Improving Portfolio Performance in the respective Area Region. To Manage NPA"s & Loss Recovery efficiently in all locations in his Area Region. To adhere to the BANKS processes and procedures. To Ensure development of direct and indirect team To ensure our Service Providers follow the Orginisations policy Parameters, when directly interacting with customers on our Behalf. To maintain good Professional relationship with all in the Branch. To plan innovative strategies for reduction of NPA"s & Focus on Loss Recovery, so as to ensure Quality Portfolio To Ensure Quality in Manpower. To adhere to the BANKS processes and procedures. To ensure development of direct and indirect team. To review Performance of Service Providers Regularly To empanel efficient Service Providers. Job Requirements, Skills, Knowledge prerequisites Willing to Take challenges and responsibility Should have the ability to convince the customer for our terms and conditions Should be able to coordinate effectively with all functions. Should Ensure MOPP is followed efficiently. Ensure All Audit, Moral and Ethical requirements are met by his team. Educational Qualifications Graduate Post Graduate with good Knowledge of LAW. Good Contacts in Area of Operation. Experience Profile 7+ years Benchmark Companies CHOLA DBS SUBH LOANS SHRIRAM FINANCE MAGMA SUVIDHA INDIA BULLS SREI HDFC BANK (Group Set up) ICICI BANK(Group Set up) SFL CITI
Posted 1 week ago
2.0 - 6.0 years
2 - 4 Lacs
Thane
Work from Office
About The Role Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This ski Description for Internal Candidates Job Role:" To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them. " Measure of outcomes NPS, Service Level, Service Quality and Sales." Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms. " To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.Job Requirements:" Should be a least graduate." No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.Same Posting Description for Internal and External Candidates
Posted 1 week ago
2.0 - 6.0 years
3 - 5 Lacs
Mumbai
Work from Office
About The Role Job Role " Lead a team of relationship officers Relationship Managers " Ensuring the sales of CASA, TPP and other asset products through Relationship Officers/RM"s " Driving customer coverage and Ensuring customer engagement & Retention " Drive productivity through team assigned Job Requirements " Postgraduate preferably MBA " Thorough understanding of banking " Blend of Sales and Service " AMFI & IRDA certified " High energy and drive " Customer First attitude " Ability to handle a team " Persuasive with excellent interpersonal skills
Posted 1 week ago
2.0 - 7.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Has a reporting span of 6 10 Trade PSMs 2. Alignment is typically to the branch banking region (i.e., RBH) 3. Responsible for the achievement of business segment (i.e., non-individual) TFX Income target assigned to the branches 4. Responsible for increasing the trade client base 5. Builds the trade asset book (Export Credit, Import Finance, BG, LCBD, Domestic Trade Non-LC Bills) 6. Puts the catchment-wise strategy in place to scope TFX business opportunities 7. Engages with the BMs, RMs and other Sales team members to draw a plan to achieve the target 8. Provides the required product inputs training to the stakeholders builds the capability 9. Organises marketing events activities in consultation with stakeholders 10. Builds the relationship with market makers like, CAs Corporate Law Firms Legal entities etc., 11. Monitors the key growth parameters in the portfolio and takes the corrective measures, in case of declining trend 12. Makes sales calls client meetings along with the RMs sales team 13. Assists the RMs BMs in arriving at an appropriate TFX pricing applicable to the clients 14. Launches local catchment specific contests campaigns etc., to build and sustain the momentum 15. Engages in periodical reviews with ABM and RBHs to analyse the gaps and puts the actionable in place as a corrective measure 16. Addresses the client specific issues, if any 17. Liases with back end and Trade Desks for the trns related aspects, wherever required 18. Works closely with various units (TAD, Compliance, Escrow, Legal, Ops, Product etc.,) for Capital Account Trns, and ensures flawless execution of trns 19. Engages with various industry associations like FIEO, EEPC, SEA etc., to promote the brand 20. Monitors and ensures that the branches are completing Trade KYC, Additional Due Diligence 21. Responsible for the compliance parameters of BoE XAR pendency MTTs
Posted 1 week ago
2.0 - 6.0 years
2 - 4 Lacs
Mumbai
Work from Office
About The Role Branch Relationship Manager - Business Development Department Retail Liabilities - Branch Banking Location Hyderabad Reporting Relationships Branch Manager Deputy Branch Manager Grade Name Deputy Manager Age 27 Min - 35 Max Grade M2 Job Role: Responsible for NTB acquisition of customers. Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to higher product category Responsible for cross-selling of various products like TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card etc. @ minimum 2 per day. Job Requirements: Blend of service and sales orientation MBA Graduate
Posted 1 week ago
2.0 - 6.0 years
2 - 4 Lacs
Thane
Work from Office
Job Role: " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. " This ski Description for Internal Candidates Job Role:" To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them." Measure of outcomes NPS, Service Level, Service Quality and Sales." Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms." To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: Should be a least graduate." No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.Same Posting Description for Internal and External Candidates
Posted 1 week ago
6.0 - 8.0 years
3 - 5 Lacs
Chennai
Work from Office
About The Role Job Role " Lead the Service Team. " Ensuring regulatory and procedural compliance " To co-ordinate the audit of the branch " Ensuring service excellence to enhance portfolio, control retention and better cross sell " Authorize and check RO SO entries " Check end products " Check vouchers to clear transactions of Rs. 10 lakhs & above " Vault Key custodian Job Requirement " Customer service oriented " Meticulous " Eye for details " Ability to manage and motivate front office staff. " Thorough overall understanding of banking " Graduate/MBA " Graduates with 6-8 years experience " MBA with 4-6 years experience " Should possess customer orientation and team leader qualities
Posted 1 week ago
10.0 - 17.0 years
12 - 18 Lacs
Gurugram, Jaipur
Work from Office
Key Responsibilities: Sales & Growth: Drive branch business across liabilities, assets, and fee products. Expand market share and ensure quality onboarding with effective cross-selling. Customer Experience: Strengthen relationships through regular customer visits and engagement programs. Ensure prompt query resolution and service excellence. Compliance & Risk: Maintain regulatory adherence, audit readiness, and fraud prevention. Oversee operational controls and risk monitoring. Profitability: Grow NII and fee income, optimize branch expenses, and activate revenue-generating desks. Brand & Infrastructure: Ensure branch upkeep, brand compliance, and smooth functioning of equipment and ATMs. Team Leadership: Build and mentor a high-performing team. Drive training, certifications, and structured feedback. Strategic Execution: Implement central initiatives, manage legal cases, and ensure business continuity with strong employee engagement.
Posted 1 week ago
2.0 - 7.0 years
2 - 4 Lacs
Pallavaram, Chennai
Work from Office
We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-7 years of experience in the BFSI industry, preferably with a background in Mutual Funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored investment solutions. Conduct thorough needs analysis to identify client requirements and offer personalized advice on mutual fund investments. Collaborate with internal teams to stay updated on market trends and regulatory changes affecting mutual funds. Provide exceptional customer service by responding promptly to client inquiries and resolving issues professionally. Identify new business opportunities through networking and referrals to expand the existing client base. Stay current with industry developments and competitor activity to maintain a competitive edge. Job Requirements Strong knowledge of mutual funds products, including their features, benefits, and risks. Excellent communication and interpersonal skills to build strong relationships with clients and colleagues. Ability to analyze complex financial data and provide insightful recommendations. Strong problem-solving skills to address client concerns and resolve issues efficiently. Experience working in a fast-paced environment with multiple priorities and deadlines. Proficiency in using technology-based tools to enhance productivity and efficiency.
Posted 1 week ago
1.0 - 6.0 years
2 - 5 Lacs
Kozhikode
Work from Office
Experience: 1 to 5 years Maximum Age : 35 Years Interview Date : 16/07/2025 Vacancies for the following post- 1.Branch Head 2. Assistant Branch Head 3. Relationship Manager HNI 4. Gold Loan Officer 5.Teller 6.Business Development Officer Note: #Candidates should be Graduate in regular stream is must with relevant experience in mentioned domain and can join us at the earliest. # Kindly do not pay any money to any person on behalf of ESAF Small Finance Bank for job offers. Interested candidates can share their CV on below WhatsApp no Mr. NOBLE : 9072606083 Ms HENNA MECHERY : 9567764172
Posted 1 week ago
7.0 - 12.0 years
9 - 13 Lacs
Guntur
Work from Office
KRAs End-to-end ownership for MP & AP performance Owns the budgets for the location Has a self-goal sheet to Lead by Example and have adequate SOC Networks continuously to get good FT-APs from Market Ensure APs and LAs incomes in location exceed benchmarks Coach MPs and APs on management/sales skills and career growth Contact APs who are falling short of CMC criteria to re-activate them Works closely with the training team to organize regulatory and skill development programs Propagates the career option amongst the LAs in the branch Owns the Rookie AP induction and development program Arrange/attend outdoor promotional events and seminars on recruitment, awareness, customer events, HNI priority etc. Grow the representation of advisors and BAs from his location on Conventions, MDRT, and R&R etc. Ensure the desired product mix of the Branch Deal with and escalate compliance issues Key Competencies Team Leadership Planning and Organizing Conceptual thinking Education and experience Candidate should be a graduate, with sales experience of 6-8 years, preferably in life insurance sector
Posted 1 week ago
1.0 - 4.0 years
1 - 3 Lacs
Ponneri, Chennai, Arakonam
Work from Office
We are looking for a highly motivated and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-4 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch's receivables, ensuring timely payments and minimizing bad debts. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and disputes related to loan recoveries. Analyze financial data to identify trends and areas for improvement in the bank's receivables portfolio. Maintain accurate records and reports on receivables, including aging analysis and credit risk assessments. Ensure compliance with regulatory requirements and internal policies related to loan recovery practices. Job Requirements Strong knowledge of banking regulations and laws governing loan recoveries and collections. Excellent communication and interpersonal skills to build strong relationships with customers and internal stakeholders. Ability to analyze financial data and provide insights to inform business decisions. Proficiency in MS Office and other software applications relevant to accounting and finance. Experience working in a fast-paced environment with multiple priorities and deadlines. Strong problem-solving skills to resolve complex issues related to loan recoveries and collections. Location - Arakonam,Chennai,Ponneri,Vellore
Posted 1 week ago
1.0 - 6.0 years
2 - 5 Lacs
Thiruvananthapuram
Work from Office
Experience: 1 to 5 years Maximum Age : 35 Years Interview Date : 18/07/2025 Vacancies for the following post- 1. RM HNI 2. GOLD LOAN OFFICER 3. BUSINESS DEVELOPMENT OFFICER 4. TELLER Note: #Candidates should be Graduate in regular stream is must with relevant experience in mentioned domain and can join us at the earliest. # Kindly do not pay any money to any person on behalf of ESAF Small Finance Bank for job offers. Interested candidates can share their CV on below WhatsApp no Mr. NOBLE : 9072606083 Ms HENNA MECHERY : 9567764172
Posted 1 week ago
1.0 - 6.0 years
3 - 7 Lacs
Hyderabad
Work from Office
About The Role JOB Role- Responsible for generation of revenues through sale of CA and Third Party Products like Insurance, Mutual Funds, Online Trading , Demat Accounts etc through the Sales Channel. Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value, Volume and channel Productivity metrics. Responsible forleading a large Sales Channel comprising ofTeam Leaders and Sales. Executives and ensuring Recruitment, Training, Retention and Mentoring of Sales teams. Experience in handling large team. Background in order of preference 1. Banking2.Financial Services JOB Role- Excellent written and oral communication skills MBA/Graduate Minimum work exp. 4 years
Posted 1 week ago
6.0 - 8.0 years
3 - 5 Lacs
Pune
Work from Office
About The Role Job Role " Lead the Service Team. " Ensuring regulatory and procedural compliance " To co-ordinate the audit of the branch " Ensuring service excellence to enhance portfolio, control retention and better cross sell " Authorize and check RO SO entries " Check end products " Check vouchers to clear transactions of Rs. 10 lakhs & above " Vault Key custodian Job Requirement " Customer service oriented " Meticulous " Eye for details " Ability to manage and motivate front office staff. " Thorough overall understanding of banking " Graduate/MBA " Graduates with 6-8 years experience " MBA with 4-6 years experience " Should possess customer orientation and team leader qualities.
Posted 1 week ago
7.0 - 12.0 years
2 - 4 Lacs
Hyderabad
Work from Office
About The Role Job Role: Team Leader " Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio." Collaborating with fulfilment teams to ensure best in class conversion ratios." Ensure availability of trained manpower to maintain production at 100% capacity." Meet cost to income ratios as determined by Score card." Adherence to Standards of Performance." Meeting Customer Satisfaction index as measured through NPS surveys.Job Requirements:" Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees." People management skill essential." Experience in working in a tele-sales or relationship management in BFSI preferred." Certified in AMFI/IRDA." Good listening skills and strong communication abilities." Team Player. Job Role: VRM Officer " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them." Measure of outcomes NPS, Service Level, Service Quality and Sales." Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms." To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.Job Requirements:" Should be a least graduate." No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.
Posted 1 week ago
2.0 - 4.0 years
3 - 4 Lacs
Mumbai
Work from Office
About The Role Job Role : Source merchantswho need POS/EDC terminals/Bharat QR (Merchant acquiring)in the local market Work with mapped branches and sales teams for lead generation and closure Meet customers, understands needs, negotiate on pricing, close AOFs Generate independent leads from references and close them proactively. Understanding of KYC, costing, pricing, subvention, etc Generate performance reports and identify gaps/opportunities and Drive topline revenue Retain clients by building relationship and growing portfolios Job Requirement : 2-4 years of experience in sales of POS business with a reputed bank or merchant acquirer Deep understanding of Merchant Acquiring business Proficient in MS Office (MS Word, Excel, Powerpoint) Understanding of acceptable KYC Written and verbal knowledge of English and the local language in the market Presentable and dynamic Same Posting Description for Internal and External Candidates
Posted 1 week ago
1.0 - 5.0 years
2 - 4 Lacs
Pune
Work from Office
About The Role Elite Relationship Manager KRAs Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc Understanding of MF and Insurance an added advantage Customer orientation, High energy levels with a motive to succeed Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience AgeUp-to 35 Years
Posted 1 week ago
1.0 - 5.0 years
2 - 4 Lacs
Surat
Work from Office
About The Role Job Role Acquire quality Current Accounts Customers who are dealing in International Trade. Identify target markets and Segments Ensure to follow all compliance and KYC norms while acquiring Ensure that the customer is guided regarding rates and charges. Commission and Rates to be fixed in the system. Activate the first trade transaction. Explore the potential of various trade and FES products like Forward Contracts, LC/BG/BC , Travel cards , etc. Ensure that clients keep high CA AMB values in the accounts opened. Generation of Asset leads. Smooth handover of the customer to the Branch operations team To educate customers regarding Cut off times and follow the SLA"s Maintain a low cost of acquisition by acquiring bigger value of accounts To achieve Business Income targets To have full knowledge of competitor"s activities and report those to ASMs To coordinate and ensure service delivery happens as per SLAs and TATs Acquisition and retention of new customer across all the segments. Keep updated about AML/KYC/RBI guidelines and ensure growth is achieved by complying with all regulatory guidelines. Retention of existing customers base Handling customer complaints and escalate the complaints to competent authorities for resolutions. Ensure all required documents for the agent empanelment including KYC as per bank"s policy are in place for smooth business relationship. Deliverance of the required sales pitch for the respective product. Timely submission of required reports. Execute promotional activities conveyed by ASM/RSM Planning and organizing various promotional activities Regularly updates RSM on the current market practices business strategies by the competitors. Job Requirement - Graduate, PG preferable 1 to 3 years of Trade Fx and FES preferably in Banking Industry. Excellent Domain knowledge. Exhaustive knowledge of Trade and FES products . Excellent sales skills. Excellent knowledge of client behaviour & engagement in each product geographic segments High energy levels and enthusiasm, should have winning attitudes Out of box thinker and creative problem solver. Good listener and should possess excellent communication skills. Excellent negotiator and smart worker Result-oriented especially in achieving given NTBs and sales targets. Good oral and written communication Should be good in strategizing, aggressive but compliance oriented
Posted 1 week ago
7.0 - 12.0 years
2 - 4 Lacs
Thane
Work from Office
About The Role Job Role: Team Leader " Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio." Collaborating with fulfilment teams to ensure best in class conversion ratios." Ensure availability of trained manpower to maintain production at 100% capacity." Meet cost to income ratios as determined by Score card." Adherence to Standards of Performance." Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements:" Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees." People management skill essential." Experience in working in a tele-sales or relationship management in BFSI preferred." Certified in AMFI/IRDA." Good listening skills and strong communication abilities." Team Player. Job Role: VRM Officer " To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets." This skill will also do sales with assigned customer based mapped to them." Measure of outcomes NPS, Service Level, Service Quality and Sales." Responsible for quality communication and customer servicing within laid down productivity and service benchmarks." Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues." Complete the logs specified by the process (End-of-day target)." Adherence to Information Security norms & quality process norms." To be aware of and comply with any updates about the process." Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.Job Requirements:" Should be a least graduate." No western line candidates to be scheduled, kindly hunt profiles residing near to Thane." Should not have employment gap for more than a month." Should have at least completed a year in current org." Better soft skills conversational skills and English versant scores 7+." Flexible to work on rotational week offs.
Posted 1 week ago
2.0 - 6.0 years
3 - 5 Lacs
Chennai
Work from Office
About The Role Job Role: Effective Team Handling to ensure Productivity of every TRM in the team. Recruiting 100% budgeted team and Training them to ensure meeting the sales budgets of the Location. Active engagement with team in new Client prospecting and joining them in client meetings for faster conversions. Sharing quality data points with Team members to ensure focus on right Target Segments. Work very closely with Asset Channels like WCG, SME, and Agri Teams to ensure achievement of Asset budgets by all TRMs in the team. Conducting regular training sessions on products and Processes to fill Knowledge gaps and to improve the Capabilities of Team Members. Ensure zero Tolerance on disciplinary and compliance issues. Ensure every team member gets proper work environment to work efficiently to do his/her Job. Work very closely with Trade PSMs, Branches and TSMs to ensure quality service is delivered to the NTB clients on-boarded by TRMs. Job Requirement:Personal: Ability to Handle a team of 10 members & nurture them for further growth. Good Communication, presentation and negotiation skills. Sound Knowledge on Trade and Forex products processes. Handholding and managing the team members to ensure the required productivity is delivered. Hard working nature with strong networking skills. Ability to network with high end CA/CS/Corporate Law firms for sourcing large value capital account transactions. Positive approach and ability to engage with Supporting Channels. Problem solving and creative thinking.Professional: MBA graduate with min 7 to 8 years of experience in Current account & Business Banking - Sales Should have min 2 to 3 years of team handling experience with similar span.
Posted 1 week ago
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