Branch Head

• Monitor delivery of all consignments, including e-com parcels in respective area on the same day.
• Monitor total operations (both incoming & outgoing), including CRM, cash booking, pick-up and all other activities that are to be undertaken in the branch.
• Monitor the updates on SmartTrack on real time basis for every delivery / pick-up.
• Maintain good working relationship with HR, finance & administration departments.
• Understand the market forces, dynamics and focus on improving branch performance.
• Interact closely with the customers and the CSS departments to resolve issues / escalations.
• Ensure submission of Proof of Delivery (POD) by the team on a daily basis as per defined timelines.
• Ensure that material packing is done correctly without any defects by the team.
• Monitor international booking & forwarding with appropriate checks.
• Ensure quick delivery of load from airport hub to branch / apex location by the team.
• Ensure 100% FDM / BDM / status code on system and also on floor.
• Interact with customer to validate pending / undelivered shipments & schedule delivery.
• Clear all open shipments on a daily basis.
• Monitor CRM tickets of BA & BM and update / close on system on a daily basis.
• Monitor the pick-up portal and arrange pick-up on same day and update on system.
• Ensure same day delivery of e-com shipments & deposit of COD amount with CDS.
• Check and ensure 100% shipment in-scan on system every morning.
• Ensure special care in case of PTP consignments and deliver as per TAT.
• Monitor booking of premium and non-docs consignments along with master bag manifest preparation.
• Oversee the loading of consignments and proper staging for better unloading along the route.
• Responsible for overall first and last mile activity on ground, including RVP, portal pick-ups, connecting load to apex as per TAT and direct connection to airports.
• Monitor both inbound and outbound vehicle operations.
• Monitor up & down kilometers for all vehicles by coordinating with respective drivers.
• Responsible for DSL performance, DEPS control, BA billing, quality control for the respective region.

DESIRED KNOWLEDGE AND EXPERIENCE

• Graduation (any discipline) with 3 – 75years of experience in operations / delivery or similar role
• Prior experience in a supervisory role in logistics / courier / transportation / food delivery / grocery delivery and other related industry is preferred.

Knowledge & Abilities

• Attention to deliver and adhere to timelines
• Ability to inspire confidence and create trust
• Ability to manage client / customer expectations
• Knowledge of courier & logistics operations
• Ability to take decisions with the best available data
• Excellent interpersonal and communication skills

Job Type: Full-time

Pay: ₹350,000.00 - ₹400,000.00 per year

Work Location: In person