Bodyshop Advisor

Job Overview:

Key Responsibilities:

• Greet customers, listen to their concerns, and obtain a thorough understanding of vehicle issues.

• Provide a warm and professional customer experience, building rapport to enhance customer satisfaction.

• Conduct initial inspections of vehicles to identify and document customer concerns.

• Consult with service technicians to diagnose issues and recommend appropriate repair and maintenance solutions.

• Clearly explain repair options, associated costs, and timelines to customers.

• Provide accurate estimates and obtain customer approval before initiating any work on the vehicle.

• Create and manage work orders, ensuring accurate documentation of customer information, vehicle details, and service requirements.

• Coordinate with the parts department to ensure timely availability of necessary components.

• Provide information on warranty coverage and additional services that may benefit the customer.

• Keep customers informed about the status of their vehicles and any unexpected delays.

• Identify opportunities for upselling additional services or maintenance packages based on the vehicle s needs and manufacturer recommendations.

• Maintain accurate records of customer interactions, service transactions, and vehicle details.

• Complete service-related paperwork and documentation in a timely and organized manner.

• Coordinate with CRM team in Closing Customer Escalations timely.

• Maintain 900+ CSI for all customers.

Qualifications:

• High school diploma or equivalent; additional education or training in automotive technology or customer service is a plus.

• Proven experience in a customer service role, preferably within the automotive industry.

• Strong communication and interpersonal skills.

• Knowledge of automotive systems, repair processes, and maintenance requirements.

• Familiarity with service scheduling software and customer relationship management (SAP) systems.

Benefits: