Telecaller

Key Responsibilities:

• Outbound Calling: Initiate outbound calls to existing Epic Toyota customers based on service schedules, recall campaigns, and service reminders to schedule service appointments.

• Appointment Scheduling:

  Effectively communicate the benefits of timely service and efficiently schedule appointments that are convenient for customers and optimize service bay utilization.
• Service Follow-Up: Contact customers after their service appointments to gather feedback on their experience, address any concerns, and ensure their satisfaction.
• Promoting Service Offerings: Inform customers about current service specials, maintenance packages, and other relevant offerings to encourage service uptake.
• Data Management: Accurately update and maintain customer records in the dealership s database with relevant communication details and appointment information.
• Handling Inbound Inquiries: Professionally handle inbound calls from customers regarding service appointments, inquiries, and general service-related questions
• Collaboration: Work closely with the service advisors and other service department staff to ensure smooth communication and efficient workflow.
• Meeting Targets: Achieve set targets for appointment scheduling and customer satisfaction.
• Adherence to Processes: Follow established dealership processes and protocols for customer communication and appointment management.
• Continuous Improvement: Stay updated on Toyota service guidelines, product knowledge, and customer service best practices.
• Appointment Scheduling: Effectively communicate the benefits of timely service and efficiently schedule appointments that are convenient for customers and optimize service bay utilization.

Qualifications:

• Proven experience in telecalling, customer service, or a related field, preferably within the automotive industry.
• Excellent verbal communication and active listening skills.
• Strong persuasive and negotiation abilities.
• Ability to handle customer inquiries and concerns professionally and empathetically.
• Proficiency in using computers and CRM or database systems.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• A positive attitude and a1 strong customer-centric approach.
• Knowledge of automotive service processes and terminology is an advantage.
• Fluency in Tamil and English is essential; knowledge of other local languages is a plus.
• High school diploma or equivalent; a bachelor s degree is preferred

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and wellness programs.
• Opportunities for professional development and career growth.
• Friendly and supportive work environment.
• Paid time off and holiday leave.