1393 Banking Process Jobs - Page 9

Urgent Requirement in Kotak Mahindra Bank Video KYC Only for Male Candidates Graduation Mandatory Job Location: Wagle Estate, Thane Education Criteria: Graduate and above Age Criteria: 30 max Communication -Good Communication Skills Experience: Fresher Job Role: Connect with customer through video call and complete the VKYC Documentation And Cross selling Salary Range: 17k to 19k Take home + PF + Insurance Location :- Wagle Estate, Thane West To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rohan:- 8177871758

Urgent Requirement in Kotak Mahindra Bank Video KYC Only for Male Candidates Graduation Mandatory Job Location: Wagle Estate, Thane Education Criteria: Graduate and above Age Criteria: 30 max Communication -Good Communication Skills Experience: Fresher Job Role: Connect with customer through video call and complete the VKYC Documentation And Cross selling. Location :- Wagle Estate, Thane West To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rohan:- 8177871758

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring high-quality resolution, identifying root causes, and driving systemic process improvements. This role plays a key part in enhancing customer satisfaction and improving Net Promoter Score (NPS) by identifying service gaps and working toward systemic corrections and service excellence. Along with SQ audits, projects emanating from insights from audits and other process improvement suggestions would be also be expected to be driven and delivered. Key Responsibilities 1. Complaint & Service Request Audit Conduct detailed audits of service requests and customer complaints raised by Nodal Officers. Assess the quality of resolution from a customers perspectivetimeliness, empathy, accuracy, and completeness. Evaluate adherence to internal grievance redressal timelines, regulatory requirements, and bank policies. 2. Drive NPS & Customer Satisfaction Analyze customer feedback, NPS trends, and survey inputs to derive actionable insights. Leverage audit findings to recommend changes that positively impact NPS and customer satisfaction. Support the design and implementation of initiatives that improve the overall customer journey. 3. Root Cause Analysis & Corrective Measures Identify systemic issues and recurring complaint patterns. Suggest and help implement corrective and preventive actions at both branch and bank-wide levels. Collaborate with relevant departments to fix upstream or backend process gaps. 4. Process Improvement Initiatives Participate in bank-level projects aimed at service delivery enhancement and complaint reduction. Propose process re-engineering solutions that can improve customer experience and operational efficiency. Support digitization and automation initiatives related to service quality and grievance handling. 5. Reporting & Insights Prepare detailed reports and dashboards highlighting audit findings, trends, and process deviations. Recommend actionable insights to senior management and governance forums. Contribute to monthly/quarterly service quality reviews and strategy planning. 6. Stakeholder Collaboration Work closely with Nodal Officers, different departments (need based). Act as a feedback loop between front-end channels and process owners. Required Skills & Competencies Strong understanding of retail banking processes, products, and service channels. Deep appreciation of the importance of customer grievances in banking. Excellent attention to detail and ability to detect process anomalies or gaps. Analytical thinking with the ability to translate data into actionable recommendations. Effective communication and stakeholder management skills. Ability to think from a customers point of view and balance empathy with compliance. Qualifications & Experience Minimum 78 years of experience in the banking industry, preferably in roles involving operations, customer service, complaint management, or service quality. Graduation is mandatory; Post-graduation in business administration or certifications in quality/process improvement (e.g., Six Sigma, Lean) will be preferred. Experience in handling or auditing grievance redressal mechanisms is highly desirable. Desirable Traits Think out of box and be ready to think for Customer Self-driven with a proactive problem-solving approach. Passionate about customer experience and process excellence. Flexible and adaptable to dynamic banking environments.

Freshers (Male Grads – TY Appeared 2025, All Clear) Shifts: Day & Night (Allowance for night) Role: 80% Video KYC, 20% Upselling CTC: 2.80–3.15 LPA | Take Home: 17k–21k 6 rotational offs Carry Sem 1–5 marksheets + Sem 6 online result Required Candidate profile Handle inbound video calls for KYC, verify details, ensure authorized VKYC, cross-sell products, meet targets, resolve queries, follow security norms, and act on feedback for quality service. Perks and benefits Medical Allowance + Daily Allowance

Immediate joiners required for Noida Based Banking Customer Support Process: Manya: 6386120495 Shubhi: 7355263026 In case not able to connect WhatsApp your resume @ 7355263026 Direct Interview with Company HR's *No Placement Charges* Required Candidate profile 1:Graduation Required 2:Fresher/Experienced (Must have relevant Documents) 3:Pure Day Shift 4:Immediate Joiners Preferred 5:Salary CTC 2.5-4 LPA (14-30K In-hand) 6:Excellent Communication Skills Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance

Concentrix Gurgaon is hiring for Kalesa MU Blended roles! CL 12: Grads/UGs (except B.Tech), 24.8K TH. CL 11: All incl. B.Tech, 28K TH. Versant: 60 (Voice) 58 (Non-Voice), Typing: 25 WPM @ 90%. MIV 2.5K. Apply now!

Hiring for Banking operations Executive -Graduate and Undergraduate Exp. AML /KYC experience mandatory Salary - 28K Inhand + incentives 5 days working with any 2 week off One way cab facility available "Immediate joiners" HR Uma 7715020541 Required Candidate profile Excellent verbal and written communication undergraduate and graduate both can apply with 6 months experience in Aml, Kyc and Fraud Monitoring Immediate joiners required

Job description Hiring for Leading ITES Company In Bangalore for International Voice Process Key Highlights: 1: UG/Grad with minimum 1 year exp in International Voice. 2:Graduates Freshers can Apply 3: Candidate Must Not Have Any Exams in the Next 6 Months 4: 24x7 Shifts 5: 5 Days Working 6: Both Side Cabs 7: Excellent Communication Skills 8: Immediate Joiners Preferred Salary Compensation upto Rs 6.50 LPA (Hike Based on Last Drawn) Minimum 1 year of International Voice Support Exp required Customer Support job description typically involves diagnosing, troubleshooting, and resolving Customer querries, issues related to telecom industry,ecommerce & Banking Domain. Interested Candidates can Call or Whatsapp resume on below mentioned no. Simran : 9821182647 Riya : 9628373761 Mehvish : 9628373766 Devika : 9821182651 Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships. Not for Candidates puusuing Full Time Graduation ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Developing growth strategies and plans - Managing and retaining relationships with clients - Increasing client base - Negotiating with stakeholders - Identifying and mapping business strengths and customer needs Required Candidate profile Greet the customer must be a citizen of India Age should be below 28 years Degree must be completed

Greeting!! We are hiring for International Banking Domain for top MNCs For further queries call or share your cv to Muskaan 8884496984 Job role: Advisor Shift: US rotational shift Salary: 5.7 lpa to 6lpa Location: Electronic City Only graduates Key Responsibilities: Handle inbound customer calls related to banking products, services, and transactions. Assist customers with queries regarding account balances, statements, card issues, net banking, fund transfers, and KYC updates. Provide accurate information and resolve customer concerns professionally within defined timelines. Escalate unresolved or complex queries to the relevant department and follow up for closure. Maintain detailed records of customer interactions in CRM or internal systems. Ensure customer satisfaction and adhere to quality and compliance standards. Stay updated on banking policies, products, and digital platforms to assist customers better. Meet daily/weekly targets for call handling time, customer satisfaction, and issue resolution. Requirements: Graduate (with Provisional Degree Certificate acceptable). 1 year of prior experience in customer service or support, preferably in the BFSI sector. Excellent verbal and written communication skills in English (regional language proficiency is a plus). Basic knowledge of banking products and digital channels (internet/mobile banking). Good interpersonal skills and ability to work in a team. Flexible with rotational shifts and weekend support if required. Immediate joiners preferred. Thanks and regards, Muskaan

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training Contact Person HR Supriya -9289327281

Urgent Hiring For "Email support associate" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 2.5 LPA - 3 LPA HR Krapanshi 9111762733 Required Candidate profile Graduation is mandatory Good communication is required 1 year experience is mandate in banking or bpo Email drafting experience is compulsory

-DSA Process Experience is mandatory or Loan Department Experience is mandatory -Takes Care of Banking Application Process KYC and documents Verification. -Handling, Connector & Agents & Free-Lancers. Contact for more details - 9513415691

Job Summary The Executive will be responsible for handling and processing Customer Information FilesCI related to onboarding updates maintenance and verification activities for US-based customers. The role requires high attention to detail compliance adherence and familiarity with Know Your Customer KY and other banking regulatory frameworks. Key Responsibilities:Create update and maintain customer records in the CIF system based on documentation and internal policies. Responsibilities Good understanding of US banking processes especially related to CIFKYAML.Strong attention to detail and accuracy in data entry. Analytical thinking with good problemsolving skills. Proficiency in MS Office applications especially Excel Good communication skills verbal and written.Ability to work in a team-oriented deadline-driven environment.

Greetings From Equitas Small Finance Bank...!!!! Purpose of the role: To acquire New To Bank liability relationships (Current Accounts / Saving Accounts / Deposits) and strengthen these relationships through highest levels of service quality. Key Responsibilities: Identify potential catchment areas of potential retail liabilities customers for Equitas Bank. Build a database of customer leads through references, opening stalls in areas where there are higher number of footfalls like apartment complexes, shopping areas etc., door to door visits, distribution of pamphlets etc. Schedule meetings with potential liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits. Communicate clearly to customers on the requirements for various types of products & services for example, charges for maintaining a locker, minimum balance to be maintained etc., and on the documents required to be submitted to bank with Equitas. Ensure that all customer documents are verified with originals and are handled with care and confidentiality. Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank. Maintain continuous communication with customers on the status of their account opening process. Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements for example, relevant loan products, investment products etc. Build reference network from newly signed up customers for potential leads. Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the supervisor. Desired Experience: Years of experience (range): 1 TO 6 years. Qualifications: Graduation: Any Graduate Interested candidate walk in to below address Date : 18-07-25 Timing :10 am to 4 pm Equitas Small Finance Bank Ltd Interview Venue: NO.103/1, Varalakshmi Orchid, Ramakrishna Road, Salem-636007, Landmark - Near Vijaya Hospital.

Greetings From Equitas Small Finance Bank...!!!! Purpose of the role: To acquire New To Bank liability relationships (Current Accounts / Saving Accounts / Deposits) and strengthen these relationships through highest levels of service quality. Key Responsibilities: Identify potential catchment areas of potential retail liabilities customers for Equitas Bank. Build a database of customer leads through references, opening stalls in areas where there are higher number of footfalls like apartment complexes, shopping areas etc., door to door visits, distribution of pamphlets etc. Schedule meetings with potential liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits. Communicate clearly to customers on the requirements for various types of products & services for example, charges for maintaining a locker, minimum balance to be maintained etc., and on the documents required to be submitted to bank with Equitas. Ensure that all customer documents are verified with originals and are handled with care and confidentiality. Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank. Maintain continuous communication with customers on the status of their account opening process. Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements for example, relevant loan products, investment products etc. Build reference network from newly signed up customers for potential leads. Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the supervisor. Desired Experience: Years of experience (range): 1 TO 10 years. Qualifications: Graduation: Any Graduate Interested candidate walk in to below address Date : 19-07-25 Timing :10 am to 4 pm Equitas Small Finance Bank Ltd Interview Venue: Equitas Small Finance Bank No 1217, JS Empire,3rd Floor, Trichy road Coimbatore 641021. Landmark - Above Airtel Showroom.

Hiring for Fortune 500 companies UG/Freshers- Salary Range 18k to 30k inhand Experience Candidature - salary range 32k to 45k Both side cabs 24/7 shifts limited opportunities please call Mob:-Nidhika : 8588840205

Hiring for an International Banking Voice Support Job role Any Graduate/Undergraduate can apply Min. 12 months experience in any International Voice Support Salary: Hike - Max. 4.25 LPA CTC Rotational Night Shifts, 5 days Working Required Candidate profile Should have Excellent English Communication Both Side Cabs: West Delhi, South Delhi & Gurgaon residents only Job Location: Udyog Vihar, Gurgaon (Work from Office) Perks and benefits Allowances, Provident Fund, and Insurance benefits

Hiring for an International Banking Voice Support Job role Any Graduate Fresher can apply Undergrad with Minimum 6 months experience Fresher can apply Salary: as per industry standards Rotational Night Shifts, 5 days Working Required Candidate profile Should have Excellent English Communication Both Side Cabs: West Delhi, South Delhi & Gurgaon residents only Job Location: Udyog Vihar, Gurgaon (Work from Office) Perks and benefits Allowances, Provident Fund, and Insurance benefits

GREETINGS FROM PERSONAL NETWORK !!!! Mega Drive !!! Customer Support - International - Voice - Contact RAJ @ 78219122825 / 63615 32602 / 98451 62196 10+2 / 10+3 / ANY Graduates / Under Grads / BE / MBA / MCA 2 to 10 Years in International - VOICE Remuneration :- 7 - 9.5 Lakhs Location :- BANGALORE 2 Way cab Provided US SHIFT Sat - Sun - FIXED OFF. -------------------------------------------------------------------------------------------- As Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. Responsibilities :- Resolve small business owners questions and requests regarding clientss products via multiple contact channels including inbound calls, outbound call follow-ups, emails, and/or chats Ensure customer requests are resolved efficiently and effectively while addressing the customers stated and unstated short-term & long-term needs Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency, and other metrics Identify, resolve, and escalate risks and trends that may impact the customer experience Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements Be adaptable and flexible to support business needs, including short-term scheduling adjustments Be a part of creating a fun and engaging culture Contact :- RAJ @ 782122825 / 98451 62196 ANU @ 63615 32602 Email @ umaprabhu@personalnetworkindia.com Best Wishes - Team PERSONEL NETWORK

Hiring For Top Bpo's & Captive Units Location: Noida & Gurgaon Collections (ONLY Females) - 8.5 LPA Tech Support - 6LPA Sales - 4.8LPA Customer Care - 4.2LPA Banking - 4.2LPA Both Side cabs If Interested call Shreya 8595050095 Nikhil 8882563423 Required Candidate profile Candidate must have 6 months of Voice Experience to apply Excellent communication is a must Please don't call for Non Voice Profiles. Candidate must be ok with 24/7 Shifts

Hiring For Top Bpo's & Captive Units Location: Noida & Gurgaon Tech Support - 6LPA Sales - 4.8LPA Customer Care - 4.2LPA Banking - 4.2LPA Both Side cabs If Interested call Shreya 8595050095 Nikhil 8882563423 Required Candidate profile Candidate must have 6 months of Voice Experience to apply Excellent communication is a must Please don't call for Non Voice Profiles. Candidate must be ok with 24/7 Shifts

Immediate joiners required for Gurgaon and Noida Based BPO's for Customer Support: Manya: 6386120495 Shubhi: 7355263026 In case not able to connect WhatsApp your resume @ 9451173720 Direct Interview with Company HR's *No Placement Charges* Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-5 LPA (16-35K In-hand) 6:Excellent Communication Skills Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs

Job Title: Customer Service Specialist Location: Hyderabad #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? Provide excellent support experience to customers via all relevant communication channels. Guide customers through FinTech products and assist with account related activities Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures Build sustainable relationships and engage customers by taking the extra mile Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least Bachelor's Degree, Professional Degree, Master's Degree in any field. Preferably with 1 year of working experience in Customer Service roles within the FinTech industry Strong Knowledge of Financial products and services. Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Excellent verbal and written communication skills in English and the language of the supporting market. Who is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCXs smart, scalable approachdriven by innovation and operational precisionpositions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.