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Rivera Manpower Services
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Hiring For International Banking Process/ UPTO 6LPA

Hiring For International Banking Process/ UPTO 6LPA

Rivera Manpower Services

1 - 3 years

4 - 6 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

Banking Process Us Banking Customer Service Voice Process Inbound Communication Skills Customer Support Banking Voice International Banking Customer Care Customer Handling International Voice Process International BPO INFOSYS

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greeting!!

We are hiring for International Banking Domain for top MNCs

For further queries call or share your cv to Muskaan 8884496984

Job role: Advisor

Shift: US rotational shift

Salary: 5.7 lpa to 6lpa

Location: Electronic City

Only graduates

Key Responsibilities:

Handle inbound customer calls related to banking products, services, and transactions.
Assist customers with queries regarding account balances, statements, card issues, net banking, fund transfers, and KYC updates.
Provide accurate information and resolve customer concerns professionally within defined timelines.
Escalate unresolved or complex queries to the relevant department and follow up for closure.
Maintain detailed records of customer interactions in CRM or internal systems.
Ensure customer satisfaction and adhere to quality and compliance standards.
Stay updated on banking policies, products, and digital platforms to assist customers better.
Meet daily/weekly targets for call handling time, customer satisfaction, and issue resolution.

Requirements:

Graduate (with Provisional Degree Certificate acceptable).
1 year of prior experience in customer service or support, preferably in the BFSI sector.
Excellent verbal and written communication skills in English (regional language proficiency is a plus).
Basic knowledge of banking products and digital channels (internet/mobile banking).
Good interpersonal skills and ability to work in a team.
Flexible with rotational shifts and weekend support if required.
Immediate joiners preferred.

Thanks and regards,

Muskaan

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