Background Verification - Team Lead - Operations

Requirements • Excellent command of English. • Technical skills (Word, Excel, PowerPoint, Internet research, internal &external databases). • Personality competencies: analytical thinking, attention to detail, excellent time management. • Problem-solving and quality-oriented attitude. • Ability to work with different people/institutions and exhibit diplomacy when it is needed. • Ready to adapt to potential changes. • Focused and serious approach to work.   Responsibilities: • Acts as a verifier of background checks, to phone source institutions for verifications or as a process or using her/his language competencies. • Works on several assigned background checks or data verification checks. • Makes research and review of the cases. • Monitors the progress of the cases that are assigned on queue. • Reviews process for existing cases and participates in the processes built for new cases. • Works with Operations to ensure that correct language templates are used. • Spot checks outgoing emails for correct language usage. • Makes sure the appropriate standard wording is used for the specific cases. • Acts as searcher-makes, sure meeting the deadlines according to the procedures. • Monitor’s workloads to ensure there are no delays and escalates any delay issues. • Helps resolve training and/or process issues. • Daily communication with varying Sources in a variety of locations, using a different approach, corresponding to the process. • Using the language competencies to maintain permanent sources for more effective communication and dealing with cases. • Respects Clients Service Level Agreements always