Asst. Manager / Manager – Ocean Freight

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• Lead and manage day-to-day ocean freight operations, ensuring smooth handling of both import and export shipments (FCL & LCL).
• Liaise directly with shipping lines to negotiate competitive rates, secure space allocations, and maintain strong working relationships.
• Oversee ocean freight pricing activities in coordination with internal and external stakeholders to ensure competitive and profitable quotations.
• Support the sales team with customer-specific pricing and service solutions.
• Identify and pursue new business opportunities to grow the ocean freight division.
• Maintain strong relationships with overseas agents, customers, and service providers.
• Ensure adherence to compliance requirements, documentation accuracy, and industry regulations.
• Monitor operational KPIs and initiate process improvements to enhance efficiency and service quality.
• Handle escalations, resolve customer issues, and ensure high levels of client satisfaction.
• Track market trends, carrier schedules, and competitor offerings to stay ahead in the market.
• Collaborate with internal departments (sales, customer service, finance, operations) for seamless service delivery.
• Generate periodic reports and performance reviews for senior management.