Asst. Manager / Manager â?? Ocean Freight

We are seeking a proactive and experienced Asst. Manager / Manager Ocean Freight to lead and drive our ocean freight in Chennai. The ideal candidate should have a strong background in ocean freight pricing, customer handling, and direct coordination with shipping lines. Experience in both FCL and LCL operations, along with strong vendor and partner management skills, is essential for this role.

• Lead and manage day-to-day ocean freight operations, ensuring smooth handling of both import and export shipments (FCL & LCL).
• Liaise directly with shipping lines to negotiate competitive rates, secure space allocations, and maintain strong working relationships.
• Oversee ocean freight pricing activities in coordination with internal and external stakeholders to ensure competitive and profitable quotations.
• Support the sales team with customer-specific pricing and service solutions.
• Identify and pursue new business opportunities to grow the ocean freight division.
• Maintain strong relationships with overseas agents, customers, and service providers.
• Ensure adherence to compliance requirements, documentation accuracy, and industry regulations.
• Monitor operational KPIs and initiate process improvements to enhance efficiency and service quality.
• Handle escalations, resolve customer issues, and ensure high levels of client satisfaction.
• Track market trends, carrier schedules, and competitor offerings to stay ahead in the market.
• Collaborate with internal departments (sales, customer service, finance, operations) for seamless service delivery.
• Generate periodic reports and performance reviews for senior management.