Associate Technical Support

Job Description

Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental we'llbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial we'llbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical we'llbeing - Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics - Solves problems by analyzing solution alternatives - To Probe, Triage and Dispatch Jobs for the Stores - Allocate the right man with the right skill at the right time - Responds with appropriate levels of urgency to situations that require quick response or turnaround - Ability to the analyze the root cause and handle 1st level issues - Ability to make informed and timely decisions You will need Basic MS Office - Excel, Word, PowerPoint Any Graduate (preferred Mechanical Engg. graduate) Numeracy Skills Active Listening English Speaking, Reading and Writing Planning & Organising