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8.0 - 10.0 years
25 - 30 Lacs
Gurugram
Work from Office
Total experience of 10+ years. Hands on working experience in SAP Project Management, specifically in SAP S/4HANA projects. In-depth knowledge of core SAP modules: FI, CO, MM, SD, PP, HCM. Proven leadership, stakeholder management, and problem-solving capabilities. Hands-on experience with Agile tools such as JIRA, Confluence, and Rally. Ability to multitask and manage multiple projects simultaneously in a globally distributed delivery setup. Strong understanding of Agile metrics and processes. Excellent verbal and written communication skills. RESPONSIBILITIES: Support the team in pre-sales activities related to Agile, including preparing and writing proposals and creating artifacts. Drive consulting revenue through existing and new accounts. Leverage consulting opportunities to drive downstream revenues for the client. Create and present case studies to potential clients. Regularly interact, train, and coach C-level executives at the client's end. Manage and track KPIs and metrics across Portfolio, Program, and Team levels. Ensure client satisfaction at all stages of the project. Identify project/service stakeholders early and work with them to ensure deliverables align with business case benefits. Plan, organize, and monitor projects to deliver high-quality business solutions. Define the scope of the project/service and manage goals, risks, issues, and resources throughout the project lifecycle. Mentor and manage team members by providing constant on-the-job feedback and guidance. Bachelor s or master s degree in computer science, Information Technology, or a related field.
Posted -1 days ago
6.0 - 9.0 years
8 - 11 Lacs
Hyderabad
Work from Office
Role Summary/Purpose: AVP, Acquisition Credit Strategy will have the opportunity to work on major business initiatives in the Credit Acquisition team that contribute to Synchrony Financials growth and productivity objectives. You will be responsible for developing, delivering , validating & monitor the performance of Acquisition strategies. This role enables you to work directly with the business in catering to the end-to-end analytical needs and will have the opportunity to work with cross-functional teams and leverage state of the art tools (viz., SAS, FICO AWB) and expected to manage communication rhythm with stakeholders on a regular basis. This is an Individual Contributor role and reports into VP, Acquisition Strategy Leader, within the India Credit Organization. Key Responsibilities: Through data analytics, supports enterprise-wide projects with a primary focus on the One Acquisition initiative for Credit Acquisitions Program Pillar (retail lending) Develop portfolio, product, channel and client level map-over strategies, focused on approval rates, delinquency performance rates and or sales for our clients, dealers and providers based on the requirement Assist as a data liaison for third party vendors involving retail credit acquisition pillar tools supporting the One Acquisition Program Perform pre-implementation strategies and model testing validations and ensure sound strategy governance is executed Ensure execution of retail credit acquisition strategies with post release implementation validation and strategy monitoring Perform ad-hoc analytics as required, delivering results in a timely manner Excellent communication skills in presenting finding, updates and results to senior management Work cross-functionally and collaborate on projects across the organization in a fast paced environment. Perform other duties and/or special projects as assigned Work on multiple projects simultaneously. Manage projects independently. Required Skills/Knowledge : 4+ years analytics experience in Consumer credit industry experience with analytic skills and experience in analyzing data utilizing SAS/SQL/MS tools with Degree in following Majors - Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors and 6+ year of relevant experience in lieu of a Degree. 4+ years of work experience with advanced SAS programming - SAS Base / SAS Stats / SAS Macros Ability to communicate and present at all levels of management; synthesizing complex concepts in a simplified manner; all the while, using tact to build consensus and negotiate business solutions Experience in managing multiple projects, organize work flow, and prioritize work assignments Experience with model governance processes and model validation Desired Skills/Knowledge: Hands on experience in Python/PySpark Natural curiosity and passion to drive change in consumer banking Experience collaborating with teams of internal and external technical staff, business analysts, business and IT project managers and software support staff Excellent interpersonal skills in areas such as teamwork, facilitation and presentation to business users or management teams Experience with Waterfall and Agile project management methods and practices Working knowledge of system platforms/tools including Experian Strategy Manager and FICO Model Builder Decision Tree Eligibility Criteria: Bachelors degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 4+ years of experience in Analytics ideally in support of Risk, Credit, Consumer Lending, or other relevant professional experience and 6+ year of relevant experience in lieu of a Degree.
Posted 1 day ago
6.0 - 8.0 years
20 - 25 Lacs
Pune
Work from Office
About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Bachelors or Master s Degree in Finance Overall 10 years experience with 6 to 8 years of core experience of managing Transition/Migration of business processes from client/onshore to offshore and outsourced delivery center Experience in fund administration transition, is desirable Project Management Certification (PMP or Prince II), is a plus Ability to travel extensively on business requirement, as required Should be willing to relocate or work out of different global delivery locations, as required Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Manage end-to-end transition execution to include planning and management (including escalations and issues/risk management) Effectively manage pipeline tracking for near shore or offshored global delivery location (GDC). Plan and manage due diligence or assessment study to identify scope of activities to be transitioned. Identify resource and infrastructural requirements and resource capacity for specific GDC to support seamless capacity management. Independently manage due diligence visit and capture as-is process scope, raise project risks and track towards solution Liaise with internal and external - client stakeholders to effectively manage execution of transition within stipulated scope, cost and timelines. Own completion of all tollgate deliverables Maintain action, issue, risk log and keep everyone updated about latest status Identify key risks, mitigation plan and owners, categorize and prioritize and agree on mitigation/action plan Enhanced financial savviness to analyze financial impacts and consequences in the projects and ways to mitigate Collaborate and Influence Action: Tenacity, Bias for Action and Influencing Decisions towards Optimum Resolution Participate in operations meetings to understand and document current state (as-is) operational processes and new (to-be) business solutions Engage and Communicate: Engage Right stakeholders to Identify risk, Create effective resolution and Proactively Communicate Schedule periodic project status review and governance calls and prepare status reports and roll out in a timely manner Identifies and manages change against the transition scope, Timeline and budget Effectively manage, coordinate and conduct meetings/conference calls
Posted 2 days ago
3.0 - 8.0 years
5 - 10 Lacs
Pune
Work from Office
Job Description We are seeking an experienced NetSuite Administrator to join our team. This role will be responsible for managing and optimizing our NetSuite ERP system, including supporting integrations with Salesforce, Workday and other internal application. You will work closely with ITS, Finance and Operations teams to ensure smooth system functionality, efficient workflows, and data accuracy. This is an excellent opportunity for someone who is proactive, detail-oriented, and passionate about improving business processes. Responsibilities Manage day-to-day operations of the NetSuite ERP system, including user administration, role management, data maintenance, and troubleshooting. Customize and configure NetSuite modules (e.g., Order to Cash, Procure to Pay, Inventory, Financial Management) to meet business needs. Develop, test, and deploy NetSuite scripts, workflows, and custom records. Perform system audits, data integrity checks, and regular updates to ensure optimal system performance. Maintain and update system documentation, including user guides and training materials. Support and manage integrations between NetSuite and third-party platforms such as Salesforce, Workday and other Internal Strategy applications Troubleshoot integration issues, implement enhancements, and ensure data flows seamlessly between systems. Collaborate with external vendors and internal stakeholders to configure, test, and deploy integration solutions. Monitor and maintain integration performance, resolving any connectivity issues promptly. Work closely with ITS , Finance and Operations teams to understand their processes, requirements, and pain points. Assist in the development of new workflows, automation, and processes within NetSuite to streamline business operations. Provide training and support to end-users, ensuring effective use of NetSuite features. Collaborate with department leads to generate reports, dashboards, and analytics that support data-driven decision-making. Qualifications Bachelors degree in Information Systems, Business Administration, or a related field. 3+ years of experience as a NetSuite Administrator. Strong understanding of NetSuite ERP, including customization, workflows, and reporting. Proven ability to work with Finance and Operations teams to implement effective business solutions. Proficiency in SuiteScript and SuiteFlow for building customizations and automations. Excellent problem-solving skills, with a proactive approach to identifying and resolving system issues. Strong communication skills, with the ability to explain technical concepts to non-technical users. NetSuite Administrator or SuiteFoundation certification is a plus. Outstanding listening, analytical, organizational and time management skills. Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism. Strong work ethic, hands-on, with a customer service mentality. Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure. Able to work independently and lead projects of moderate complexity. Ability to identify areas for process improvement and recommend/implement solutions Additional Information The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder. We work from Pune office 5 times a week Working hours: 12:30- 9:30pm
Posted 2 days ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Senior Associate Back to job search results Tesco India Bengaluru, Karnataka, India Full-Time Permanent Apply by 20-Jun-2025 About the role Job Description B. Com. / CA Inter / MBA Finance with 2 + years of exp Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Responsible to perform SOX assessment as per agreed scope and approach - Has adequate process knowledge and able to connect / understand the risks in the existing operations and apply existing process knowledge to analyse the impact on overall financial with the ability to identify financial risks while defining new operations. - Work with cross functional teams to mitigate risk and take steps to avoid recurrence of the issue. - Lead the process of closure of Audit observations - Work collaboratively with different stakeholder like Operations teams; GCC; Group Finance and other teams as required to drive overall control agenda. - Team Spirit and Win Together Behaviors exhibited - Represent Talent Acquisition in all forums/ seminars pertaining to process; compliance and audit - Perform other miscellaneous duties as required by management - Driving CI culture; implementing CI projects and innovation for within the team Qualifications Operational skills relevant for this job: * Accounting Basic concepts (Including Golden rules) * Adv MSOffice - MS Excel ; Word; Powerpoint * IT Tools Acumen * Problem solving * Working Knowledge on ERP - Oracle / Other ERP In Finance Domain Experience relevant for this job: Required relevant experience in Finance & Audit Domain 2 What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Job Description B. Com. / CA Inter / MBA Finance with 2 + years of exp Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Responsible to perform SOX assessment as per agreed scope and approach - Has adequate process knowledge and able to connect / understand the risks in the existing operations and apply existing process knowledge to analyse the impact on overall financial with the ability to identify financial risks while defining new operations. - Work with cross functional teams to mitigate risk and take steps to avoid recurrence of the issue. - Lead the process of closure of Audit observations - Work collaboratively with different stakeholder like Operations teams; GCC; Group Finance and other teams as required to drive overall control agenda. - Team Spirit and Win Together Behaviors exhibited - Represent Talent Acquisition in all forums/ seminars pertaining to process; compliance and audit - Perform other miscellaneous duties as required by management - Driving CI culture; implementing CI projects and innovation for within the team Qualifications Operational skills relevant for this job: * Accounting Basic concepts (Including Golden rules) * Adv MSOffice - MS Excel ; Word; Powerpoint * IT Tools Acumen * Problem solving * Working Knowledge on ERP - Oracle / Other ERP In Finance Domain Experience relevant for this job: Required relevant experience in Finance & Audit Domain 2 You will need Job Description B. Com. / CA Inter / MBA Finance with 2 + years of exp Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Responsible to perform SOX assessment as per agreed scope and approach - Has adequate process knowledge and able to connect / understand the risks in the existing operations and apply existing process knowledge to analyse the impact on overall financial with the ability to identify financial risks while defining new operations. - Work with cross functional teams to mitigate risk and take steps to avoid recurrence of the issue. - Lead the process of closure of Audit observations - Work collaboratively with different stakeholder like Operations teams; GCC; Group Finance and other teams as required to drive overall control agenda. - Team Spirit and Win Together Behaviors exhibited - Represent Talent Acquisition in all forums/ seminars pertaining to process; compliance and audit - Perform other miscellaneous duties as required by management - Driving CI culture; implementing CI projects and innovation for within the team Qualifications Operational skills relevant for this job: * Accounting Basic concepts (Including Golden rules) * Adv MSOffice - MS Excel ; Word; Powerpoint * IT Tools Acumen * Problem solving * Working Knowledge on ERP - Oracle / Other ERP In Finance Domain Experience relevant for this job: Required relevant experience in Finance & Audit Domain 2 About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply
Posted 2 days ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
You will be responsible for Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for Matching Tesco/competitors products based on the type, price and quantity as per the matching principles and map the competitors products to Tescos subgroups in line with the internal hierarchy - Preparing and publishing daily and weekly trade plan reports to ensure that underlying data is built accurately - Inspect the wrong matches to guarantee consistency and to identify any potential problems - Staying up-to-date on relevant industry regulations, competitor news and best practices - Collaborating with teams across the wider business, including Category, Insight and Channel specialists, to identify current/potential opportunities and develop the right solutions for our customers and our business - Responsible for completing tasks and transactions within agreed KPIs You will need Technical skills: Excel,VBA, outlook - Strong written and verbal communication, ability to engage with Any graduate with graduation related to Planning and stakeholders at all levels Merchandising - Self-starter - minimal supervision required - Strong analytical and problem-solving skills - Excellent organizational skills with attention to detail
Posted 2 days ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
You will be responsible for Audit Tescos Promotion, Sales, Defectives and commercial agreements to identify potential revenue leakages Following our Business Code of Conduct and always acting with integrity and due diligence Responsible for completing tasks and transactions within agreed critical metrics Understanding of business processes gaps that can lead to financial irregularities Experience of engaging with stakeholders and presentation of key issue, opportunities, status update Identify root cause of audit findings & collaborate with internal stakeholders to make process changes that reduces/eliminates revenue leakage Understanding of accounting principles Identifying operational improvements and finding solutions by applying CI tools and techniques Ensure timely and accurate resolution of disputes & questions raised by vendors on audit findings Partner across other teams to learn new methods to interpret data as well as develop new ways of analyzing large volumes of data Ensure compliance with GSCOP and GCA Guidelines Use critical thinking and analytical skills with a keen eye for detail to enhance missed income audit findings You will need Strong computer literacy - able to use Microsoft Excel, Word & Fresher s may also apply - graduate of a Finance/Accounting PowerPoint competently. (or related) Bachelor s degree. Logical reasoning Experience in accounting, finance, accounts payable, buying, Basic SQL & Hadoop or audit a plus Basic visualization and interpretation Ability to work well in an individual and team environment Highly proficient in spoken and written English
Posted 2 days ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
You will be responsible for Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for Matching Tesco/competitors products based on the type, price and quantity as per the matching principles and map the competitors products to Tescos subgroups in line with the internal hierarchy - Preparing and publishing daily and weekly trade plan reports to ensure that underlying data is built accurately - Inspect the wrong matches to guarantee consistency and to identify any potential problems - Staying up-to-date on relevant industry regulations, competitor news and best practices - Collaborating with teams across the wider business, including Category, Insight and Channel specialists, to identify current/potential opportunities and develop the right solutions for our customers and our business - Responsible for completing tasks and transactions within agreed KPIs You will need UK Product Analytics Team NA UK Buying team Operational skills relevant for this job: Experience relevant for this job: - Technical skills: Excel,VBA, outlook - Strong written and verbal communication, ability to engage with Any graduate with graduation related to Planning and stakeholders at all levels Merchandising - Self-starter - minimal supervision required - Strong analytical and problem-solving skills - Excellent organizational skills with attention to detail
Posted 2 days ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
You will be responsible for I will be responsible for the Business Acceptance testing (BAT) and Service Rehearsal testing ( SRT) activities for any Oracle & Zellis Work and Pay release including scope definition, testing and execution of the plan. Support the implementation of the Testing operating model for BAT & SRT in the Transformation programme Developing and leading a high performing team, giving them the opportunities to be their best Design & implement best in class testing practices Responsible for designing the Test approach for major & minor releases Identify & engage the appropriate business users (colleagues incl. Leadership teams) for testing Act as a voice of reason to reflect colleagues feedback on the product (in line with readiness for launch) Responsible for providing direction to critical quality gates prior to declaring the end solution (product) as ready to roll out Design & implement testing tools Engage other transformation teams, specifically Product & Technology areas to maximise results & reduce deviation Drive BAT & SRT activities from planning to execution Develop a sustainability plan for Payroll comparison activities post Work & Pay releases You will need Refer you will be responsible section About us Apply
Posted 2 days ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
About the role - Follows our Business Code of Conduct and always acts with integrity and due diligence - Understands business needs and has an in-depth understanding of Tesco processes - Responsible for completing tasks and transactions within agreed metrics - Understands requirements; designs; develops; tests; deploys; maintains and improves PRISM using C#; MVC; LINQ; Angular; AJAX; SQL Server and Java Script - Conducts trainings to new joiners; allocates development workload to the team and is responsible for ensuring alignment to timelines - Extracts and schedules simple and complex reports using Stored Procedures - Continuously look for ways to optimize the tool to improve speed and performance - Conducts the final testing of the development and leads the final deployment into the LIVE environment - Aware of core infrastructure components (E.g. servers; networking; load balancing) - Understands security risks of the business; systems; computer language and framework and comes up with solutions to mitigate the risk. Participates in debugging and analyzing live issues pro-actively - Builds on TESCO processes and knowledge by applying CI tools and techniques - Solves problems by analyzing solution alternatives What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Refer to "Above the role" You will need - Proficiency in .NET technologies (C#; MVC; LINQ; EF); - Proficiency in Angular; AJAX; HTML; CSS; JavaScript; Code design and architecture; - Proficiency in Microsoft SQL Server - Analysis & Insight; Eye-to-Detail - Planning & Organizing; Stakeholder Management - Expert in Verbal and written English About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply
Posted 2 days ago
5.0 - 7.0 years
19 - 22 Lacs
Bengaluru
Work from Office
Date 24 May 2025 Location: Bangalore, KA, IN Company Alstom Req ID:484209 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than 75000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. JOB PURPOSE : Reporting to the Compute & Cloud Design Manager (Design Authority), you will help to build the Alstom Transport strategy, the design of compute & cloud services especially public cloud services, the integration of business solution in Alstom Infrastructure landscapeas well asparticipate in any merger /acquisition activities the organization participates in. YOUR JOB : Key Responsibilities & Accountabilities : Strategy: Collecting the business demands from IS&T Business Partners Evaluate new technology solutions, for an integration to the roadmap, in collaboration with Business Partners, Projects, Operations and other Design Authority members. The scope includes all Hosting services (housing, server, storage, backup, systems, middleware, tooling) especially public cloud services Initiate projects as identified in strategic roadmaps Define the service catalog Define and follow technological standards roadmap Participate actively to the IS&T innovations initiatives Contribute to and validate project scoping, general design and b-case. Ensure b-case follow-up (value realization). Ensure handover to projects teams. Involve in gates validation Help the service architects to manage the changes, evaluate the impacts and treat them. MAIN CHALLENGES OF THE ROLE : Design promote and help to adopt public cloud services (IAAS, PAAS etc.) Provide technical assistance on business solutions within Alstom IT environment Contribute to the consolidation of the role of infrastructure cloud architect and gain credibility in front of the businesses and within the IS&T organization. Be a key actor and collaborate with the whole compute & cloud team located worldwide PROFILE: To be considered for this role, candidate need to demonstrate the following skills experience and attributes Graduated with an engineering degree, preferably in information technology, you have more than 5 years of experience in IS&T architecture , especially on hosting and cloud services. You have very good technical skills on different topics and are curious. A keen knowledge on top public cloud providers is demanded Deep Knowledge in SAP Infrastructure Design Certification as Azure solution architect(AZ305 ) ismandatory Scripting PowerShell - Shell, Bash - Ansible - Terraform OSWindows Desktop, RHEL, Ubuntu Devops ToolsGitlab CI, Azure Devops Pipelines, Terraform, Packer, Ansible, Git, REST API You demonstrate good communication, efficiency and ability to execute. You are result oriented and show intellectual curiosity and creativity. Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced
Posted 3 days ago
5.0 - 9.0 years
35 - 40 Lacs
Hyderabad
Work from Office
Executive Director of BSI Data Analytics Platforms will lead the Data Analytics and Platforms (DAP) team within the Business Solutions International (BSI) organization. This role is responsible for driving the strategic vision, governance, and operational excellence of data analytics, AI, data science, marketing platforms, and performance analytics & reporting. The Head will ensure alignment with business goals, oversee the development and deployment of data solutions, and manage the scaling and operations of these platforms. Major Accountabilities: Operational Excellence : Oversee the day-to-day operations of data analytics platforms, ensuring smooth and efficient functioning. Ensure compliance with regulations and standards, managing risk and governance. Develop and manage the scaling of data solutions to meet growing user demands. Collaboration and Coordination : Work closely with the Enabler DAP team to create a mirror image of the Enabler DAP within BSI. Coordinate with the broader BSI team to define the scope of work, align on priorities, and gather necessary inputs. Collaborate with designers, developers, and other stakeholders to ensure the solution meets user needs and business requirements. Collaborate closely with the DAP Strategy pillar to co-develop the strategic direction, while actively partnering with I-R-C. Analytics and Reporting : Monitor and analyse product performance, user behaviour, and adoption to inform future decisions. Oversee comprehensive testing activities, including user acceptance testing and performance testing. Manage the deployment process, ensuring smooth releases and coordinating with relevant teams for post-deployment support. Innovation and Improvement : Drive continuous improvement and innovation in data analytics and platforms. Develop strategies to drive user adoption and engagement. Ensure solutions excellence at scale and drive international operations to enable cost-efficient and adaptable commercialization support. Functional Skills and Knowledge: Business Analytics: - Strong analytical skills to interpret complex data and generate insights. - Proficiency in data analytics tools and platforms. - Incorporate competitive insights into the analytics Data Strategy: - Defining the vision and strategy for data analytics and platforms. - Ensuring alignment with business objectives and integrating data strategy into broader business strategies. AI & Data Science: - Knowledge of AI and data science principles and their application in business. - Leading the development and deployment of AI and data science solutions. Marketing Platforms: - Understanding of marketing platforms and their role in customer engagement. - Managing the operations and scaling of marketing platforms. - Experience with CRM platforms like Salesforce, Veeva, HubSpot etc Performance Analytics & Reporting: - Expertise in performance analytics to track and report on key metrics. - Developing comprehensive testing activities, including user acceptance testing and performance testing. Qualifications: Education: Advanced degree in Data Science, Computer Science, Business Administration, or a related field. Experience: Extensive experience in data analytics, AI, data science, and platform management. Proven track record of leading and managing large-scale data analytics projects. Experience in working with and leading cross-functional teams. Strong understanding of governance, compliance, and risk management in data analytics.
Posted 3 days ago
3.0 - 5.0 years
10 - 11 Lacs
Bengaluru
Work from Office
The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction. Description The Professional Services team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals. The Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchool s applications. This person is also responsible for defining, documenting and implementing best practices and standards. Your day-to-day job will consist of: Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk Work directly with IT and Development on new implementations and various project work Assist and work with users with finding ways to utilize software and technology more effectively and securely Evaluate/test new software and business solutions Ensures data security and integrity for all PowerSchool applications Continually audit and monitor systems for deficiencies and perform necessary maintenance as required Exercise independent judgment to analyze and diagnose application related problems and issues Assist in application training of existing users and new employees Explore new solutions, including testing, design, modifications and deployment required to meet both the company s and client s business requirements All other duties as assigned Minimum Qualifications Minimum of 3 years of relevant and related work experience. bachelors degree in Information Technology or related field or equivalent combination of education and/or work-related experience Strong knowledge of standard IT practices and workflows Advanced knowledge and applications troubleshooting with industry specific applications Strong customer service skills Strong analytical, troubleshooting and organization skills Preferred Qualifications 3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred Experience with building dashboards or a deep understanding of Business Intelligence Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology Strong project management, verbal and written communication skills and customer service skills Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution Able to work both independently and as a member within a team environment
Posted 3 days ago
0.0 - 2.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Team Member over phone calls with the store will understand the Store Maintenance Issues , triage ,dispatch and chase jobs with the contractors What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental we'llbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial we'llbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical we'llbeing - Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Being available for my stores colleagues whenever they seek support To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill at the right time Handle Inbound / Outbound Calls within the Key Performance Indicators Manage the job with High Quality Partnering with business leads to bridge process gaps as a part of continuous improvement Be a strong team player with a strong partnership outlook Ability to troubleshoot, have eye for detail and problem solving skills Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvements and finding solutions by applying CI tools and techniques Responsible for completing tasks and transactions within agreed Key Performance Indicators Knows and applies fundamental work theories/concepts/processes in own areas of work You will need Basic MS Office - Excel, Word, PPT Graduate / Bachelor of Engg. Graduate from a Planning & Organising recognized University (Preferably - Mechanical, Call Management knowledge, Active Listening Electrical, Industrial) Eye to detail Experience as Technical Support Officer preferred Logical Thinking, Speed and Accuracy Basic knowledge of Retail store and equipments Good communication Skills both Verbal and Written
Posted 3 days ago
0.0 - 2.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental we'llbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial we'llbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical we'llbeing - Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics - Solves problems by analyzing solution alternatives - To Probe, Triage and Dispatch Jobs for the Stores - Allocate the right man with the right skill at the right time - Responds with appropriate levels of urgency to situations that require quick response or turnaround - Ability to the analyze the root cause and handle 1st level issues - Ability to make informed and timely decisions You will need Basic MS Office - Excel, Word, PowerPoint Any Graduate (preferred Mechanical Engg. graduate) Numeracy Skills Active Listening English Speaking, Reading and Writing Planning & Organising
Posted 3 days ago
15.0 - 18.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Position Summary: We are seeking a seasoned Data Analytics Manager with 15+ years of expertise to lead our analytics and software teams based in Bangalore. In this role, you will oversee the delivery of analytics, advanced analytics, AI/automation, and digital/software initiatives, supporting global business services India, global supply chain, quality and manufacturing functions. You will also collaborate closely with data engineering teams to ensure scalable architecture, and seamless integration across platforms. We re seeking a strategic leader who can build and manage large teams, foster cross-functional collaboration, and cultivate a culture of continuous improvement and innovation in a global context. Position Responsibilities: Lead and manage a reporting/AI/digital/data analysts team and collaborating closely with Data Enginneering team to build up robust apps. Collaborate closely with cross-functional teams, including business analysts, operations, IT, and business stakeholders, to understand opportunities around applying digital, data, automation technologies to drive a significant business impact Define project scope, goals, and deliverables in collaboration with stakeholders, ensuring alignment with business goals and objectives. Develop and implement project plans, schedules, and budgets, tracking progress and managing resources to ensure successful project delivery. Develop and implement advanced analytics/insights strategies, frameworks, best practices to support business goals. Oversee the design, development, and deployment of solutions, ensuring that they meet the highest standards for performance, scalability, and security. Utilize machine learning techniques to build predictive models and improve processes. Provide leadership and guidance to analytics teams, fostering a culture of collaboration, innovation, and continuous improvement. Manage relationships with external vendors, partners, and service providers, ensuring timely delivery of contracted services and solutions. Monitor project risks, issues, and dependencies, proactively identifying and mitigating risks to minimize project disruptions and delays. Lead continuous enhancement of project delivery processes, tools, and methodologies by leveraging industry best practices, incorporating lessons learned, and proactively introducing innovative approaches to strengthen team capabilities. Provide senior leadership with regular project status updates, reports, and metrics, highlighting key achievements, milestones, and areas for improvement. The listed responsibilities are an essential but not exhaustive list of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs. Preferred Experience/Education/Skills: Bachelors degree in Computer Science, Engineering, or related field. Advanced degree (e.g., MBA) preferred. 15+ years of experience in leading analytics teams supporting a global organizations supply chain, quality or manufacturing functions. Excellent leadership, communication, and interpersonal skills, with the ability to influence senior executives and guide teams through complex challenges. Strong domain expertise in building insights, dashboards, reports, scorecards, and reporting applications, with a deep understanding of industry-specific challenges, processes, and technologies. Strong domain expertise in life sciences, with a deep understanding of industry-specific challenges, processes, and technologies. Proven track record of delivering complex projects on time and within budget, particularly those supporting global operations (e.g., manufacturing, supply chain). Deep understanding of data, analytics, AI, and Automation architecture principles, design patterns, and best practices, with experience developing end-to-end business solutions. Experience with advanced analytics and automation tools like Tableau, PowerBI, UIPath, Thoughtspot, R/Python, CortexAI, etc. Experience with big data processing frameworks like Apache Spark and cloud-based data platforms like Snowflake. Experienced in project management tools such as JIRA, Azure DevOps, Confluence and Certifications such as PMP, Agile, or equivalent is highly desired. Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform is a plus. Reporting Applications, Reports & Dashboards, Automation Architecture Specialist, Design Patterns, Analytics, Data & Ai
Posted 3 days ago
6.0 - 9.0 years
25 - 30 Lacs
Bengaluru
Work from Office
As a Senior Software Engineer, you will be instrumental in designing, developing, and maintaining SaaS ERP Product Your expertise in the full stack, along with your ability to optimize performance, will be crucial in ensuring the efficiency and reliability of our product Sage Intacct is a leader in Small and Medium SaaS Financial product, with a lot of exciting opportunities in modern technologies and applying them to Intaccts scale to solve our customer real world problems Sage is pioneering the future with AI Be a part of our innovative journey and help us shape the next chapter in AI-driven business solutions This is a hybrid role - three days per week in our Bangalore office Key Accountabilities:- Design and develop software applications - Collaborate with architects, engineers and product management - Troubleshoot complex technical issues, investigate root causes and propose solutions - Create clear and concise technical documentation - Mentor junior team members- Design and build new product features*** This is a hybrid position - working 3 days a week from our Bangalore office ***
Posted 3 days ago
7.0 - 14.0 years
12 - 16 Lacs
Gurugram
Work from Office
1. *Technical Leadership*: Provide technical leadership and guidance to the development team on full-stack projects using .NET Core and React JS. 2. *Architecture and Design*: Design and implement scalable, secure, and maintainable architectures for full-stack applications. 3. *Coding and Development*: Write high-quality, efficient, and we'll-documented code in .NET Core, C#, and React JS. 4. *Mentoring and Coaching*: Mentor and coach junior developers to improve their skills and knowledge in full-stack development. 5. *Project Planning and Estimation*: Participate in project planning, estimation, and scheduling to ensure successful project delivery. 6. *Troubleshooting and Debugging*: Troubleshoot and debug complex issues in full-stack applications. Requirements 1. *Experience*: 8+ years of experience in software development, with at least 4 years of experience in .NET Core and React JS. 2. *Technical Skills*: Strong proficiency in .NET Core, C#, React JS, JavaScript, HTML5, CSS3, and related technologies. 3. *Leadership Skills*: Proven leadership and mentoring skills, with experience leading teams and guiding junior developers. 4. *Communication Skills*: Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. 5. *Problem-Solving Skills*: Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions. Nice to Have 1. *Experience with Microservices*: Experience with microservices architecture, including service discovery, API gateways, and load balancing. 2. *Experience with Cloud Platforms*: Experience with cloud platforms, such as Azure, AWS, or Google Cloud. 3. *Experience with DevOps*: Experience with DevOps practices, including continuous integration, continuous delivery, and continuous monitoring. 4. *Experience with Agile Methodologies*: Experience with Agile development methodologies, such as Scrum or Kanban.
Posted 3 days ago
2.0 - 5.0 years
4 - 8 Lacs
Gurugram
Work from Office
1. *Design and Development*: Design and develop scalable, efficient, and reliable web applications, React JS, and other relevant technologies. 2. *Front-end Development*: Develop reusable UI components using React JS, HTML5, CSS3, and JavaScript. 3. *Back-end Development*: Design and develop RESTful APIs using Core & asp.net, Web API, and Entity Framework. 4. *Database Management*: Design, develop, and manage databases using SQL Server, MySQL, or other relational databases. 5. *Troubleshooting*: Troubleshoot and fix issues in existing applications, including debugging code and resolving conflicts. 6. *Performance Optimization*: Optimize application performance, including page speed, scalability, and security. 7. *Testing and Deployment*: Develop unit tests, integrate tests, and deploy applications to production environments. 8. *Collaboration*: Work with cross-functional teams, including designers, project managers, and QA engineers to ensure successful project delivery. Requirements 1. Expertise*: Proficient in asp.net & dot net Core, Web API, Entity Framework, and SQL Server. 2. *React JS Expertise*: Proficient in React JS, Redux, React Router, and JavaScript. 3. *Programming Skills*: Strong proficiency in C#, JavaScript, HTML5, CSS3, and SQL. 4. *Web Development*: Knowledge of web development principles, including responsive design, accessibility, and web standards. 5. *Problem-Solving*: Excellent problem-solving skills, with the ability to debug and resolve complex issues. 6. *Communication*: Effective communication and project management skills, with the ability to work with clients and team members. 7. *Adaptability*: Ability to adapt to new technologies, frameworks, and workflows.
Posted 3 days ago
1.0 - 8.0 years
3 - 6 Lacs
Gurugram
Work from Office
Responsive Web Designing: Any website/application you develop must adapt to different screen sizes, whether it s on a desktop computer or a mobile phone. Stay up to date with new trends and advancements in React JS Document code, so other developers can understand and contribute to it Understand key deliverables of each project from a Front End Development perspective Design the architecture of the components of an application Fix bugs in existing projects Test new features thoroughly to ensure they perform the correct task in all cases Research, incorporate and contribute to open-source projects Code reviews, Write efficient and quality code. Other Skills: Candidate should have 2 to 4 years of experience Good Communication, interpersonal and analytical skills Fast learner and a multitasked Self-Motivated Good knowledge of JavaScript and ES6 JS Libraries and Frameworks Good Knowledge of React JS/ Redux /react-redux, CSS3 HTML5, Bootstrap, Reactstrap, Git Experience with JSON and REST APIs Single Page Application Knowledge of Syncfusion is plus IndexDB knowledge will be plus
Posted 3 days ago
2.0 - 8.0 years
4 - 7 Lacs
Gurugram
Work from Office
React Native, API, Javascript, Flux, Redux, ECMAScript, OOJS, JSX, IOS, Android Should have knowledge about the hooks, push notification Experience in React Native-based application development. Hands-on experience in SQLite Databases. Experience in designing the layout, UI while achieving Customer/User-friendly Experience working with REST, web services, and micro services. Hands-on functionality experience on IOS or Android. Worked with AWS, Firebase, & Notifications. Thorough understanding of React Native development tools. Must have worked on Agile Development methodologies. Good command of JavaScript coding and ES6 standards. Integrate third-party APIs. Ability to work through new and difficult React Native issues and contribute to libraries as needed. Knowledge of functional or object-oriented programming Familiarity with code versioning tools such as Git, SVN, GitHub.
Posted 3 days ago
2.0 - 6.0 years
3 - 6 Lacs
Gurugram
Work from Office
Develop, test, and maintain web-based applications to specified designs & standards using Core Python. Develop & implement modern web services using service-oriented architecture, RESTful APIs, and SOAP. Write and execute unit tests and perform Python code reviews. Test, troubleshoot, and optimize application components for maximum speed, security, stability, and scalability. Other Skills: Experience as Core Python Developer/Python Engineer. Object-oriented programming skills. Expertise in MySQL/PostgreSQL/ Sqlite. Must have knowledge of REST API, JSON, Web socket- AWS, etc Experience with version control systems (Git). Strong documentation, communication, and team collaboration skills.
Posted 3 days ago
0.0 - 5.0 years
15 - 20 Lacs
Mumbai
Work from Office
Understanding the market potential Cold calling and gathering sales Intelligence Creating and maintaining Database of prospective clients Maintaining the funnel of the customer, follow up Should have experience of B2B lead generation. Should have experience in fixing up meetings and appointments with potential clients Experience of IT Sales (Software and Software Services) will be an added advantage Other Skills: Candidate should be an MBA from a reputed organization Candidate should have 2 to 5 years of experience Excellent Communication, interpersonal and analytical skills Fast learner and a multitasked Self-Motivated
Posted 3 days ago
3.0 - 8.0 years
4 - 7 Lacs
Gurugram
Work from Office
Manage and Lead: Lead a team of Eazy DMS Support Specialists Team leaders and Mangers (160 FTEs), providing coaching, mentoring, and performance feedback aligned with individual development plans. Foster a collaborative and results-oriented team environment that prioritizes client satisfaction and service excellence. Performance and Efficiency: Develop and implement strategies to improve team efficiency, productivity, and quality of service, exceeding established Service Level Agreements (SLAs) for call handling, ticket resolution, and email response times. Monitor key performance indicators (KPIs) such as call/ticket volume, first call resolution rates, average handling time, customer satisfaction scores, and revenue generated through support services. Analyze data and identify trends to optimize staffing levels, routing strategies, and resource allocation. Implement continuous improvement initiatives and refine Standard Operating Procedures (SOPs) to ensure consistent and efficient service delivery. Client Satisfaction: Regularly track and analyze client satisfaction metrics, proactively identifying and addressing areas for improvement. Implement client feedback mechanisms and actively solicit feedback to understand client needs and expectations. Develop and implement client satisfaction initiatives, exceeding client expectations and fostering long-term client relationships. Operational Excellence: Streamline support processes to increase first-call resolution rates and reduce ticket resolution times. Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for support specialists. Partner with product development teams to ensure product features and documentation meet client needs. Identify and implement opportunities to automate routine tasks and leverage technology to enhance support efficiency. Additional Responsibilities: Stay up-to-date on the latest Eazy DMS features and updates to provide accurate and effective support. Work closely with other departments such as Sales, Marketing, and Product Development to ensure a seamless client experience. Contribute to the overall growth and success of the Eazy DMS business vertical. Knowledge of calling system is mandatory Qualifications: Minimum of 5 years of experience managing a Tech Process or similar customer service operation in a B2B environment. Proven track record of success in improving team performance, client satisfaction, and operational efficiency. Strong understanding of contact center best practices, metrics, and SLAs. Excellent communication, interpersonal, and leadership skills. Ability to multitask and work effectively in a fast-paced, results-oriented environment. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite and other relevant software applications Knowledge of Salesforce service cloud will be an added advantage. Benefits Competitive salary and benefits package Opportunity to work with a growing and innovative company Positive and collaborative work environment Make a real impact on the success of Eazy DMS and its clients
Posted 3 days ago
5.0 - 6.0 years
5 - 9 Lacs
Ahmedabad
Work from Office
Jira Workflow, task management and reporting knowledge must require. Minimum 3 years experience in a Project Leader position. Proven Project Leader experience encompassing large complex mission critical projects. Knowledgeable in Microsoft .Net , Microsoft SQL, and Microsoft Office Suite, Microsoft Project. Proven business analysis / design experience encompassing large complex mission critical projects. Prior software design and development experience preferred. Previous employment with a large software development organization a plus. Previous experience with large software development / implementation / client server projects. Job Profile The Project Leader is responsible for the planning, coordination, requirements gathering, business analysis, specifications development, project planning, project monitoring, and project status reporting and system implementation of moderate to complex business solutions. Manages projects through the use of proven Software Development Life Cycle processes, procedures and tools to include planning, coordinating all project activities, project status meetings, system specifications design and review, technical review, system testing, system implementation, post implementation review. Develops and maintains detailed plans. Responsible for reporting project status to Management. Provides day-to-day project coordination, planning and implementation of multiple projects across all product lines. Responsible for collecting, understanding and documenting business requirements and translating those into functional and system design specifications. Tightly work with client and team to delivery requirement. Provide technical solution to team to achieve any kind of tasks. Get ready project/task WBS and get follow it in jira. Work with software development to review / understand requirements and specifications for technical design, obtain information on system capabilities, limitations and performance requirements.
Posted 3 days ago
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India has a thriving job market for business solutions professionals, with a high demand for skilled individuals who can help companies streamline their operations and improve efficiency. If you are considering a career in this field, it's essential to understand the job market, salary expectations, career progression, required skills, and common interview questions.
These cities are known for their vibrant business ecosystem and are hotspots for companies looking to hire business solutions professionals.
The average salary range for business solutions professionals in India varies based on experience level: - Entry-level: INR 3-5 lakhs per annum - Mid-level: INR 6-10 lakhs per annum - Experienced: INR 12-20 lakhs per annum
Salaries may vary depending on the location, company size, and individual skills.
A typical career progression in the business solutions field may look like: - Junior Business Analyst - Business Analyst - Senior Business Analyst - Business Solutions Manager - Director of Business Solutions
Advancing in this career path often requires gaining experience, acquiring certifications, and developing leadership skills.
In addition to expertise in business solutions, professionals in this field may benefit from having skills such as: - Data analysis - Project management - Communication skills - Problem-solving abilities - Knowledge of industry trends
As you explore job opportunities in the business solutions field in India, remember to showcase your skills, experience, and passion for problem-solving during interviews. With the right preparation and confidence, you can land your dream job and contribute to the success of organizations in need of innovative business solutions. Good luck!
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