Job Title: Tech Support Executive (Voice Process) Company: Computer Generated Solutions BPO INDIA(CGS) Location: Hi-Tech City, Hyderabad (Work from Office) Shift: Night Shift (Cab facility provided - up to 23 km radius) Experience: Freshers to 4 years of experience Role: Call Centre Executive (Voice Support) Key Skills Excellent English-Speaking Skills, English (written and verbal) Technical Skills Basic Hardware Technical Skills, Troubleshooting OS issues (Windows XP, 8, 10), network protocols, VPNs Industry BPO / Any BPO (Voice) Notice Period Immediate Education 10+2 / Undergraduates Experience Freshers to 3 years of experience Location Hyderabad Salary Budget 2.4L 3L (based on experience)

We are seeking a highly skilled and motivated EDI Analyst to join our team. This role is crucial in providing essential support for EDI and ERP activities, ensuring seamless coordination between trading partners and internal teams. The ideal candidate should be detail-oriented, technically proficient, and possess a strong aptitude for problem-solving. Key Responsibilities : Client Support & Coordination : Manage and oversee EDI activities, delivering timely support to clients via phone and ticketing systems. Facilitate effective communication with trading partners to ensure smooth operations. Liaison Role : Act as the primary point of contact between client teams and systems programmers, ensuring seamless EDI integration and swift resolution of technical issues. ERP System Configuration : Review and configure ERP systems to align with both internal and external business requirements, ensuring accurate and efficient EDI transaction processing. Issue Troubleshooting : Investigate and resolve complex issues across various ERP modules (including shipping, order processing, invoicing, and accounting) while minimizing business disruptions. EDI Map & Trading Partner Setup : Design, deliver, and review EDI maps, ensuring proper setup and configuration of trading partner communication protocols. FTP/SFTP Management : Review and validate FTP software configurations to facilitate smooth transmission of EDI data via VAN (Value Added Network) with trading partners. Root Cause Analysis & Problem Resolution : Conduct comprehensive root cause analysis for EDI-related issues, implementing effective solutions in a timely manner. Gap Analysis : Assess client requirements and perform gap analysis to ensure alignment between EDI processes and business needs. Required Skills & Qualifications : Experience : 2-4 years of experience working with EDI applications, EDI mapping, and ERP systems. EDI Protocols : Strong proficiency in EDI transaction sets (e.g., 850, 810, 856, 832, 855, 852) and experience working with file formats such as EDI, flat files, XML, etc. Technical Expertise : Hands-on experience with Gentran Windows-based server products and/or TIE Commerce eVision/TSB. Analytical Skills : Demonstrated ability to analyze complex technical issues, provide strong problem-solving solutions, and execute effective organizational strategies. Communication Skills : Exceptional verbal and written communication skills, with the ability to collaborate effectively with both internal teams and external clients. Protocols Knowledge : Working knowledge of FTP, SFTP, and SMTP protocols, with the ability to configure and troubleshoot data transfer processes. Tools & Methodologies : Familiarity with ServiceNow and Agile Scrum methodologies to support efficient project management and issue resolution. Flexibility : Ability to work flexible shifts (6:00 PM to 3:00 AM IST) to meet client needs and business requirements.

Requirements: Proven experience in technical support or a related field. Excellent verbal and written communication skills in English. Ability to work in rotational shifts, including night shifts. Strong problem-solving skills and attention to detail. Basic knowledge of computer hardware and software. Willingness to work on weekends and holidays as per the shift schedule. Note - Thursday(08-05-2025) is last day for interviews Benefits: Rotational week offs. 2-way cab facility during night shifts. Health insurance. Provident Fund (PF). Training and development opportunities. Training Period 6 days of working 5 days working

Key Responsibilities: Provide technical expertise around Office 365 messaging and collaboration offerings. Act as a technical expert and address issues related to systems integration and compatibility. Proactively monitor Office 365 and Azure to ensure proper function, security, and stability. Diagnose Office 365 and Azure-related issues and take corrective action. Extensive experience with large scale management of SharePoint Online, OneDrive, Exchange Online, AAD, Viva and Intune. Experience with Teams calling phone system, including setup, management of licensing, users, and hunt groups. Fluent with PowerShell scripting (Azure, Exchange Online, and Exchange OL Modules). Initiation, coordination and tracking or projects associated with Office 365/Azure. Document and maintain processes and procedures. Maintain accurate inventory of Microsoft subscriptions licenses. Govern license allocation and enforcement of cost budget and limits. Maintain Microsoft contract and preparation and completion of annual True-Up and Renewal Review and monitor system logs, troubleshoot, resolve, and escalate errors appropriately. Create end-user technical documentation and knowledge-based articles for distribution. Ensure end-user experience (performance, functionality, end-user profiling & personas). Drive and measure adoption Office Copilot across organization. Manage and optimize Proofpoint email filtering solution to ensure robust email security and compliance. Continuously guide organization in adoption of Office 365 solutions and enhancements as platform matures. Implement best practices to ensure optimal use of Office 365 and Azure services. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years of experience and technical knowledge of Office 365 technologies. Proven experience with Microsoft 365 administration. Strong knowledge of Exchange Online, Teams, SharePoint, and OneDrive. Familiarity with Microsoft 365 security and compliance tools. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to manage multiple tasks and priorities. Fluent with PowerShell scripting. Relevant Microsoft certifications preferred (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert). Experience with Proofpoint email filtering solutions is preferred.

Key Responsibilities: Provide technical expertise around Office 365 messaging and collaboration offerings. Act as a technical expert and address issues related to systems integration and compatibility. Proactively monitor Office 365 and Azure to ensure proper function, security, and stability. Diagnose Office 365 and Azure-related issues and take corrective action. Extensive experience with large scale management of SharePoint Online, OneDrive, Exchange Online, AAD, Viva and Intune. Experience with Teams calling phone system, including setup, management of licensing, users, and hunt groups. Fluent with PowerShell scripting (Azure, Exchange Online, and Exchange OL Modules). Initiation, coordination and tracking or projects associated with Office 365/Azure. Document and maintain processes and procedures. Maintain accurate inventory of Microsoft subscriptions licenses. Govern license allocation and enforcement of cost budget and limits. Maintain Microsoft contract and preparation and completion of annual True-Up and Renewal Review and monitor system logs, troubleshoot, resolve, and escalate errors appropriately. Create end-user technical documentation and knowledge-based articles for distribution. Ensure end-user experience (performance, functionality, end-user profiling & personas). Drive and measure adoption Office Copilot across organization. Manage and optimize Proofpoint email filtering solution to ensure robust email security and compliance. Continuously guide organization in adoption of Office 365 solutions and enhancements as platform matures. Implement best practices to ensure optimal use of Office 365 and Azure services. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years of experience and technical knowledge of Office 365 technologies. Proven experience with Microsoft 365 administration. Strong knowledge of Exchange Online, Teams, SharePoint, and OneDrive. Familiarity with Microsoft 365 security and compliance tools. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to manage multiple tasks and priorities. Fluent with PowerShell scripting. Relevant Microsoft certifications preferred (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert). Experience with Proofpoint email filtering solutions is preferred. If interested send your resume to nkoti@cgsinc.com

We are looking for a Full Stack .NET Developer with expertise in C# and ASP.NET (MVC/Web Forms), Entity Framework, and front-end technologies like jQuery and Telerik controls. The ideal candidate will have strong experience in SQL Server query writing and a solid understanding of full-stack development principles. Required Qualifications Proficiency in C# and the .NET Framework. Hands-on experience with ASP.NET MVC and/or Web Forms. Strong knowledge of Entity Framework. Front-end development skills with jQuery and Telerik controls. Experience with SQL Server (database design, optimization, T-SQL). Familiarity with Git for version control. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities.

URGENT HIRING HR Recruiter (Call Centre Hiring)Position : HR Recruiter Call Centre Location : Hyderabad (Work from Office) Job Type : Contract (3 Months Extendable based on performance and business needs) Salary : 2.4 LPA – 3 LPA Job Description We are looking for a skilled and dynamic HR Recruiter with proven experience in call centre recruitment . As a recruiter, you will be responsible for sourcing, screening, and onboarding high-quality candidates for customer support and BPO roles. The ideal candidate will have strong communication skills, be detail-oriented, and be capable of managing end-to-end recruitment processes efficiently. Key Responsibilities Source suitable candidates through job portals, social media, and internal databases . Post job advertisements and manage inbound applications effectively. Conduct initial screenings via phone/video to assess candidates' suitability. Shortlist and schedule interviews with interview panels . Maintain candidate pipelines and provide timely updates to managers. Perform salary negotiations and roll out offers . Ensure smooth onboarding and documentation of selected candidates. Track and follow up with candidates to ensure they join as per schedule. Requirements Minimum 1–3 years of recruitment experience , only in BPO/call centre hiring . Strong understanding of job portals (Naukri, indeed, Shine, etc.) and social sourcing . Hands-on experience with interview coordination and onboarding activities . Familiarity with ATS and candidate tracking systems is a plus. Strong organizational and time-management skills . Ability to work under tight deadlines and high-volume hiring. Preferred Skills Knowledge of Teams for virtual interviews. Experience in supporting diversity hiring initiatives . Strong professionalism and project coordination abilities. This is a contractual role with the potential for a full-time opportunity based on performance and business needs.If you are passionate about recruitment and want to grow in the HR domain, apply now to hbsrilayam@cgsinc.com and be a part of a growing team!Contact : 7032433025

Description The Information Security Analyst will work under the direction of IT Security management in the implementation and monitoring of security tools and infrastructure solutions. This mid-level hands-on role requires someone with 3 to 7 years of IT Security technical experience in a mid to large corporate environment. He/She will have a strong understanding of information security, Firewalls, Routers, Switching, IDS, SIEM, VPNs, Encryption, Vulnerability scanning, Virus and Malware, VLAN, AD, DMZ’s, Proxies, VMware and Access Control technologies. Primary Responsibilities IT Security - Monitor and analyze security alerts / logs and information, escalating as needed. Monitor and control access to secure data and segmented network environments. This individual will be responsible for conducting penetration tests and vulnerability assessments. Configure security devices and tools following management guidelines and vendor specifications. Test proposed security configurations and changes in the IT Security laboratory. Analyze, respond to, and lead security incidents, including Application and Network attempted and realized breaches. Conduct regular security vulnerability scans of wired & wireless network infrastructure and data. Recommend IT Security solutions as needed. Disaster Recovery - Assist the DR team in the DR process as needed. Provide IT Security support to the DR team as needed. Participate in quarterly DR tests. Reporting - Monitor, gather and report on IT Security related incidents and provide regular activity reports. Report on the status of Remediation work related to the implementation, change, retirement or upgrade of IT Security and DR controls and processes. Soft Skills This position involves a high level of interaction with all levels of the organization. The candidate must be able to multitask in a cooperative / collaborative multicultural environment and must be familiar with delivering security solutions following standards based frameworks (ISO 27000, NIST, COBIT or SANS) with clearly defined controls and processes. The ability to work on long term multi-stage projects will be crucial to his/her success as well as good verbal and written communication skills. Technical and Educational Experience Bachelor’s degree in Computer Science, Business Administration, or equivalent work experience. Minimum of 3 years’ experience in Information Security. Certifications, such as CISSP, CEH, GCFE, GPEN, GWAPT, CompTIA security, preferred or able to obtain within 9 months of employment. Experience with SIEM and Log management (Splunk, Syslog, Events Logs, ELK, etc.) Understanding of Automation and Machine Learning concepts Familiarity with security configurations for Microsoft Windows Networks – Microsoft Windows. Cisco Firewalls and Routers and Linux. Familiarity or hands-on experience with Nessus, Tripwire File Integrity Monitoring, IAM, WireShark, MS-Data Protection Manager, Next Generation AV tools, EDR.

International Voice Process Customer Support (Immediate Openings) Desired Candidate Profile: Excellent English communication skills (verbal & written) Willing to work in night shifts/rotational shifts Should be comfortable working from office Freshers and experienced candidates can apply Immediate joiners preferred Must stay within 23 KM of the office location Interview Mode: Walk-In Only (No online interviews)

Hiring for Technical support Voice/Chat Process Walk-In Interviews We are hiring for Voice Process (Chat, Email & Voice Support). If you have good communication skills and are looking to grow your career with a top MNC, walk in for an interview! Work Details: Rotational shifts Rotational week offs (5-day working) Two-way cab (Night shift only, 23 KM radius) Work from office only (No WFH) Interview Process: Screening Round Technical Round HR Round Interview Timings: 9 AM to 2 PM Mode: Walk-in only (No online interviews) Eligibility: Good communication skills (English) Typing & email handling skills Willing to work in rotational shifts Must stay within 23 KM of office

Job Description : We are seeking a highly skilled and motivated EDI Analyst to join our team. This role is crucial in providing essential support for EDI and ERP activities, ensuring seamless coordination between trading partners and internal teams. The ideal candidate should be detail-oriented, technically proficient, and possess a strong aptitude for problem-solving. Key Responsibilities : Client Support & Coordination : Manage and oversee EDI activities, delivering timely support to clients via phone and ticketing systems. Facilitate effective communication with trading partners to ensure smooth operations. Liaison Role : Act as the primary point of contact between client teams and systems programmers, ensuring seamless EDI integration and swift resolution of technical issues. ERP System Configuration : Review and configure ERP systems to align with both internal and external business requirements, ensuring accurate and efficient EDI transaction processing. Issue Troubleshooting : Investigate and resolve complex issues across various ERP modules (including shipping, order processing, invoicing, and accounting) while minimizing business disruptions. EDI Map & Trading Partner Setup : Design, deliver, and review EDI maps, ensuring proper setup and configuration of trading partner communication protocols. FTP/SFTP Management : Review and validate FTP software configurations to facilitate smooth transmission of EDI data via VAN (Value Added Network) with trading partners. Root Cause Analysis & Problem Resolution : Conduct comprehensive root cause analysis for EDI-related issues, implementing effective solutions in a timely manner. Gap Analysis : Assess client requirements and perform gap analysis to ensure alignment between EDI processes and business needs. Required Skills & Qualifications : Experience : 2-4 years of experience working with EDI applications, EDI mapping, and ERP systems. EDI Protocols : Strong proficiency in EDI transaction sets (e.g., 850, 810, 856, 832, 855, 852) and experience working with file formats such as EDI, flat files, XML, etc. Technical Expertise : Hands-on experience with Gentran Windows-based server products and/or TIE Commerce eVision/TSB. Analytical Skills : Demonstrated ability to analyze complex technical issues, provide strong problem-solving solutions, and execute effective organizational strategies. Communication Skills : Exceptional verbal and written communication skills, with the ability to collaborate effectively with both internal teams and external clients. Protocols Knowledge : Working knowledge of FTP, SFTP, and SMTP protocols, with the ability to configure and troubleshoot data transfer processes. Tools & Methodologies : Familiarity with ServiceNow and Agile Scrum methodologies to support efficient project management and issue resolution. Flexibility : Ability to work flexible shifts (6:00 PM to 3:00 AM IST) to meet client needs and business requirements. Night shift work from home opportunity. if interested please send the resume to nkoti@cgsinc.com

Hiring for BPO Technical Voice Process (International Process) Location: Hyderabad (Work from Office) What We Offer: Rotational Shifts 2 Rotational Week Offs Work from Office Two-Way Cab Facility (Night Shift only) Cab Radius: Up to 23 KM Role & Responsibilities: Handle inbound calls, chats, and emails from international customers. Provide technical assistance and issue resolution Deliver a great customer experience with excellent spoken English What Were Looking For: Excellent communication skills in English (Fluency is a must) Ability to work in a rotational shift and weekend off environment Immediate joiners preferred If you're fluent in English, we welcome you to walk in for a Face-to-Face Interview!

C# Developer (Backend) Requirements: Education : Bachelors degree in computer science, Software Engineering, or a related field. Experience : 4-8 years of professional experience in C# Development & Dot Net. Should have a minimum of 4-8 years of experience in C#, .NET Very good at OOPs concepts & LINQ. Should have strong experience with WPF/MVC. Should have experience with Active Reports. Should be strong in .NET Entity framework Experience in SQL. Having Experience in ERP or CRM Domain. Should have strong experience in Agile methodology. Why Join Us? Career Growth : Opportunity to advance within a rapidly growing company. Collaborative Environment: Work in a dynamic and supportive team culture. Training & Development: Continuous learning and professional development opportunities. Competitive Compensation : Base salary with performance-based bonuses/commission. Experience(years) 4 - 8 Qualification B.Tech , MCA , Other Qualifications , M.Tech

Job Summary: CGS is hiring for the role of Tech Support Executive in our International Chat Process. This role involves providing technical support to international customers, assisting with hardware, software, and networking issues. Its a great opportunity for freshers and experienced candidates to grow in a global support environment. Key Responsibilities: Provide technical support to international customers via Chat for issues related to hardware, software, and networking. Troubleshoot OS (Windows XP, 8, 10), network protocols (TCP/IP, HTTP, UDP), VPNs, and other technical issues. Manage SLAs and resolve issues promptly, escalating when necessary. Ensure customer satisfaction by providing effective and timely solutions. Log and track technical issues in the ticketing system. Skills and Requirements : Excellent communication skills (Fluency in English is a must). Basic knowledge of computer hardware and troubleshooting. Familiarity with Microsoft Office, VPNs, Active Directory (AD), DNS, DHCP, and network protocols. Strong problem-solving skills and a customer-centric attitude. Immediate joiners only. No leaves allowed during training. Education: for freshers Any Degree, B.Tech. MBA.MCA Experience: undergraduate also eligible. Experience: Freshers to 4 years welcome.

Hiring Semi Voice Process (Chat, Email & Voice Support) Work from Office | Walk-In Interviews Only | Immediate Joiners Preferred Are you looking to start or grow your career with a reputed MNC? Were looking for talented individuals with strong communication skills to join our Semi Voice Support Team a great mix of chat, email, and voice support! Work Environment: Rotational shifts & rotational week offs Two-way cab provided (Night shift only) within 23 KM radius Work from office only (No WFH) Interview Process: (Walk-in Only) Screening Technical Round Operations Round HR Round Timings: 10:00 AM to 5:00 PM (Monday to Saturday) Who Can Apply? Good English communication skills Comfortable with rotational shifts

Job description URGENT HIRING HR Recruiter (Call Centre Hiring)Position: HR Recruiter Call Centre Location: Hyderabad (Work from Office) Salary: 2.4 LPA 3 LPA Job Description We are looking for a skilled and dynamic HR Recruiter with proven experience in call centre recruitment. As a recruiter, you will be responsible for sourcing, screening, and onboarding high-quality candidates for customer support and BPO roles. The ideal candidate will have strong communication skills, be detail-oriented, and be capable of managing end-to-end recruitment processes efficiently. Key Responsibilities Source suitable candidates through job portals, social media, and internal databases. Post job advertisements and manage inbound applications effectively. Conduct initial screenings via phone/video to assess candidates' suitability. Shortlist and schedule interviews with interview panels. Maintain candidate pipelines and provide timely updates to managers. Perform salary negotiations and roll out offers. Ensure smooth onboarding and documentation of selected candidates. Track and follow up with candidates to ensure they join as per schedule. Requirements Minimum 13 years of recruitment experience, only in BPO/call centre hiring. Strong understanding of job portals (Naukri, indeed, Shine, etc.) and social sourcing. Hands-on experience with interview coordination and onboarding activities. Familiarity with ATS and candidate tracking systems is a plus. Strong organizational and time-management skills. Ability to work under tight deadlines and high-volume hiring. Preferred Skills Knowledge of Teams for virtual interviews. Experience in supporting diversity hiring initiatives. Strong professionalism and project coordination abilities. This is a contractual role with the potential for a full-time opportunity based on performance and business needs. If you are passionate about recruitment and want to grow in the HR domain, apply now to hbsrilayam@cgsinc.com and be a part of a growing team! Contact : HR 8919775537/8074371352

Hiring Now International Technical Voice Process Work from Office | Immediate Joiners Only Shift: Rotational shift & week off Cab: Two-way cab for night shift (up to 23 km) Job Role: Talk to international customers Help with technical issues Give good customer support Requirements: Good English Freshers to experiences Okay with night shifts Can join immediately Stay within 23 km from office Why Join Us? Good work culture 5-day working Cab for night shifts Growth opportunities