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Associate Technical Support Engineer

Associate Technical Support Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Trellix

1 - 4 years

10 - 11 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Unix Linux Customer support Perl Troubleshooting cisco Information technology Remote support SQL Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Associate Technical Support Engineer

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.

Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.

We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity .

Role Overview:

Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner. Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research and troubleshooting. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues. Work closely with Support Escalation engineers to resolve critical issues. Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs.

To Fly High in this role, you have :

A bachelor s degree in computer science or information technology with 1-4 years of technical support experience in a large enterprise organization.
An excellent understanding of technical support processes and customer management
Superior multi-tasking skills with a strong ability to work well under pressure
Solid grasp of TCP/IP, HTTPs, SSO-SAML, SAAS understanding
Excellent in-depth knowledge of Networking & Security Concepts
A strong demonstrated detail-orientation toward quality, results, and goal achievement
An excellent understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP
An excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security - Firewalls/Proxy and SIEMs
Demonstrated experience in packet capture/analysis with tcpdump and Wireshark
Demonstrated experience in reading and analyzing log files

It would be great if you also have:

Industry relevant certification such as AWS, Azure, GCP (Google Cloud Platform), CISSP, Cisco, CEH (Certified Ethical Hacker)
Knowledge of Java and SQL
Scripting language (e.g., Perl, python) experience
An understanding of cloud platforms like Azure, O365 suite, AWS (Amazon Web Services), Salesforce
A good understanding of Linux/Unix

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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Associate Technical Support Engineer