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Mastercard
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Associate Specialist, Implementation

Associate Specialist, Implementation

Mastercard

3 - 7 years

0 Lacs

pune maharashtra

Posted:5 days ago| Platform: Shine logo

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Skills Required

consultancy training project management testing configuration integration infrastructure design transaction processing project support subject matter expertise communication teamwork microsoft excel microsoft word microsoft powerpoint ms project technical expertise product expertise training manuals

Work Mode

On-site

Job Type

Full Time

Job Description

The Associate Specialist, Implementation is responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers. You are accountable for integrating new products into the global implementation framework. You will partner with GP&S, sales team, Customer Delivery, and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post-launch. In this role, you will take the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs. As an experienced individual contributor with specialized knowledge of the assigned discipline, you will manage small projects and/or initiatives. You will guide customers through established processing rules, specifications, and required documentation. Your responsibilities will include conducting detailed testing of data elements, sub-elements, network configurations, and interfaces; validating all customer test cases to ensure production readiness. You will also suggest configuration/production setup changes with minimal guidance, identify potential issues to escalate to leadership, take a greater lead in the development of products, and provide technical guidance to less experienced team members. The Customer Implementation System (CIS) Team collaborates with the Customer Delivery, Global Products & Services, and Account Teams in the NAM region to provide expert consultation, lead implementation, and offer post-production project support on all of MasterCard Core and Emerging Products for existing & new customers in the region. As an Implementation Project Manager, you will manage multiple projects and initiatives, working through standard and complex projects, ensuring the technical quality of MasterCard's customers and their processors transaction processing host interfaces with MasterCard's processing networks. You will translate customer needs into implementation activities, guide customers with established implementation procedures, standard specifications, and required documentation to provide end-to-end project execution throughout processing implementation projects. Additionally, you will serve as a subject matter expert on MasterCard products and services for internal and external customers. If you have experience with Mastercard services in the past (dual-message/single-message), it is considered a plus. You should be able to communicate effectively with internal teams & customers on technical and business aspects at various levels of engagement through conference calls, emails, or face-to-face meetings. Constantly providing and requesting input/feedback to enhance your work efficiency and improve the team's performance & processes overall is essential. Collaboration with other team members to support customers during and after implementation is key. As a highly motivated, enterprising team player, proficiency in Microsoft Excel, Word, PowerPoint, and MS Project is required.,

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Associate Specialist, Implementation