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Kotak Life Insurance
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Associate Service Manager - WBG HO / IPO / CIP - Operations

Associate Service Manager - WBG HO / IPO / CIP - Operations

Kotak Life Insurance

2 - 5 years

3 - 4 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

finacle investment banking networking siebel ops operations management team management service management tat customer service banking operations sales and operations planning account opening process management kyc client interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Position TitleAssociate Service Manager WBG/CIIB
Department Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB) Location Mumbai Number of Positions 1 Reporting Relationships DVP Position Grade Senior Manager / AVP The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client"™s custody demat account opening & services

Managing team of Service Managers.

Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction

Ensuring delivery of quality service to clients

Ensuring customer requests/queries are attended to and resolved within TAT

Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues

Graduate with minimum 8-14 years of Banking experience

Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening

Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications

Ability to work under pressure in a dynamic environment

Should have eye for detail & be meticulous

Strong communication (Oral and Written) & Networking Skills

Job Role

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Associate Service Manager - WBG HO / IPO / CIP - Operations