1 - 4 years
4 - 8 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
In this position you will be responsible for resolving basic client business and decision issues directly with the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to client retention. Each team member in this position must consistently demonstrate their ability to flourish in a highly pressurized team environment whilst maintaining a flexible attitude and meticulous attention to detail to the work assigned. What you'll be doing... Gain a basic understanding of IDeaS products and processes in relation to the hospitality business Resolve basic Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved accurately within pre-defined resolution timeframes and details entered in Salesforce Communicate with clients via the appropriate method Interact with and support the internal clients like Client Relationship Manager, Project Managers, Quality Assurance, Research and other teams Ensure timely identification of issues and appropriate escalations to the senior ROA member Assist in special departmental projects Acquire Technical Skills to qualify for Sr. Associate Revenue Optimization Data Analyst certifications Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients Requirements: (Knowledge, Skills, Abilities, Competencies, Education Experience) BE / B. Sc / M.Sc. or a degree in science with Mathematics or Statistics as one of the main subjects Analytical approach to identification and resolution of complex problems. Computer proficiency in MS Excel, MS Word, MS PowerPoint Proven English verbal and written communication skills
SAS Research and Developement (India) Pvt Ltd
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