Assistant Team Lead

Key Responsibilities:

1. Operations Management:

Oversee day-to-day logistics activities like sorting, scanning, loading/unloading, dispatching.

Ensure timely movement of shipments and adherence to delivery timelines (TAT).

Monitor and manage last-mile delivery operations.

2. Team Supervision:

Supervise delivery associates, loaders, pickers, and other ground staff.

Allocate tasks, track attendance, and ensure team discipline and compliance.

Provide basic training to new recruits and ensure safety measures are followed.

3. Performance Tracking:

Track KPIs such as on-time deliveries, shipment damage/loss, and return rates.

Escalate operational bottlenecks and delays to higher management.

4. Customer Issue Resolution:

Coordinate with the customer service team to resolve delivery issues, complaints, and escalations.

Ensure proper handling of sensitive or high-value parcels.

5. Inventory & Documentation:

Manage inventory logs, shipment records, and compliance documents.

Ensure accuracy in scanning and tracking through internal tools or apps.

6. Coordination & Reporting:

Liaise with other departments (transportation, planning, customer service).

Prepare daily/weekly operational reports for senior managers.

Job Types: Full-time, Fresher

Pay: Up to ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus
• Shift allowance
• Yearly bonus

Work Location: In person