Assistant Restaurant Manager

What will you be doing

• Customer Service Focus

  : Maintain a high customer service focus by ensuring that you always prioritize guests, approaching your job with the customers needs in mind.

• Issue Resolution

  : Take personal responsibility and initiative to resolve any issues, ensuring clear communication with both customers and colleagues.

• Operational Suggestions

  : Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel.

• Promotion of Services

  : Actively promote Hilton hotel services and facilities to guests and suppliers.

• Safety Standards

  : Perform all duties safely and responsibly, ensuring your safety and that of others in the workplace.

• Guest Interaction

  : Greet guests in a friendly, courteous, and professional manner, ensuring their satisfaction.

• Beverage Preparation

  : Prepare and serve beverages in a friendly, timely, and courteous manner according to Hilton's standards. Mix, garnish, and present drinks using standard ingredient recipes and practice prudent portion control.

• Stock Management

  : Maintain a proper setup of the bar, including requisitioning, stocking, and organizing all supplies such as beer, wine, spirits, paper products, garnishes, and produce.

• Inventory Control

  : Handle fresh fruit and vegetable garnishes, juices, and other perishables to ensure quality, cutting and storing them daily.

• Check Identification

  : Ensure all guests are properly identified and follow liquor laws. Detect and act upon guest inebriation as per training.

• POS System Use

  : Input orders into the point of sale system, ensuring accurate creation of checks for each guest. Handle cash, verify charges, and maintain cash accountability.

• Closing Procedures

  : Lock up and store all beverage, food, and equipment, secure the cash, and ensure the proper execution of all cash drops.

• Product Knowledge

  : Complete checklists on product knowledge, stay informed about all menu items, and confidently recommend items to guests.

• Cross-Outlets Knowledge

  : Be familiar with the menu items from all hotel outlets to suggest other dining options or attractions to guests.

• Cleaning and Maintenance

  : Ensure all areas are cleaned and maintained according to the operating procedures.

• Professionalism

  : Display professional behavior at all times, avoid offensive language, and give guest service the highest priority.

• Accident Reporting

  : Report any accidents or incidents to your supervisor or manager.

• Additional Duties

  : Carry out any other reasonable duties as assigned by management.

What are we looking for

• Education

  : Senior High School education or specialty in hospitality.

• Experience

  : 1-2 years in a managerial or senior role in a 4/5-star hotel.

• Language Skills

  : Good English proficiency to meet business needs.

• Motivated and Committed

  : Show enthusiasm and a willingness to learn new skills or knowledge to improve personal performance.

• Flexibility

  : Able to respond positively and quickly to changing requirements, including performing tasks as requested.

• Teamwork

  : Cooperate and support colleagues to achieve team goals.

• Food & Beverage Knowledge

  : Basic understanding of food and beverage preparation and service, including alcohol.

• Personality

  : Open-minded, outgoing personality with the ability to work long hours and a positive attitude.