Assistant Manager - Tele Calling

Position: Assistant Manager – Telecalling
Location: Saket, New Delhi
Company: Holiday Merchant
Salary: Up to ₹25,000/month

About Us:

Holiday Merchant is a growing travel services company dedicated to delivering top-notch holiday packages and customer support. We’re looking for a motivated and experienced Assistant Manager – Telecalling to lead and guide our telecalling team.

Key Responsibilities:

• Lead and manage the telecalling team to achieve daily, weekly, and monthly targets.
• Monitor team performance and provide coaching and feedback as needed.
• Ensure high-quality customer interactions via outbound cold calls.
• Prepare daily, weekly, and monthly reports on call performance and conversions.
• Assist in recruiting and training new telecalling executives.
• Coordinate with the sales and operations team to ensure smooth lead flow and follow-ups.
• Resolve escalated queries and ensure client satisfaction.

Requirements:

• Minimum 1 year of experience in team handling, preferably in a telecalling or outbound sales environment.
• Strong background in cold calling and reporting.
• Good command of English and Hindi communication.
• Excellent leadership, problem-solving, and organizational skills.
• Proficient in MS Excel and basic reporting tools.

What We Offer:

• Competitive salary up to ₹25,000/month.
• Friendly and professional work environment.
• Growth opportunities within the company.
• Fixed company holidays.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Experience:

• Team management: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person