Assistant Manager - Soft Services

Assistant Manager - Soft Services

Assistant Manager - Soft Services

Key Responsibilities:

• Service Management

  : Assist in the day-to-day management of

  soft services

  , including housekeeping, security, reception, and guest services. You'll monitor service delivery and ensure compliance with established standards and Service Level Agreements (SLAs).

• Quality Assurance

  : Conduct regular

  inspections and audits

  to maintain service quality and identify areas for improvement, proactively seeking innovative solutions.

• Operational Efficiency & Budgeting

  : Collaborate with the Facility Manager to develop and implement innovative solutions for enhancing

  operational efficiency

  . You will also participate in budget planning and cost control initiatives.

• Team & Vendor Oversight

  : Assist in the selection, training, and supervision of

  soft services staff and contractors

  , ensuring high performance and adherence to standards.

• Compliance & Sustainability

  : Ensure strict adherence to

  health, safety, and environmental regulations

  . You'll also contribute to the implementation of

  sustainable practices

  and energy-efficient solutions.

• Reporting & Liaison

  : Prepare

  reports and presentations

  on service performance and improvement initiatives. Act as a

  liaison

  between clients, service providers, and internal teams to ensure smooth communication and issue resolution.

Required Qualifications:

• Education

  :

  Bachelor's degree in Facility Management, Business Administration

  , or a related field.

• Experience

  : Minimum of

  3-5 years of experience in facility management

  , preferably with a strong focus on

  soft services

  .

• Knowledge

  : Strong knowledge of

  facility management best practices, industry standards, and relevant regulations

  .

• Technical Skills

  : Proficiency in

  Microsoft Office Suite

  and facility management software.

• Core Competencies

  : Excellent

  communication and interpersonal skills

  . Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong problem-solving and decision-making skills.

• Language

  : Fluency in

  English and Hindi

  ; knowledge of Gujarati is a plus.

Preferred Qualifications:

• Certifications

  : Professional certification in Facility Management (e.g., FMP, CFM).

• Sustainability

  : Experience with sustainable facility management practices and green building certifications.

• HSE

  : Knowledge of health and safety regulations and compliance requirements.

• Vendor Management

  : Experience with vendor management and contract negotiations.

• Technology

  : Familiarity with smart building technologies and IoT solutions in facility management.