Assistant Manager - Soft Services

Job Description

Required Qualifications: Bachelor's degree in Facility Management, Business Administration, or a related field Minimum of 3-5 years of experience in facility management, preferably with a focus on soft services Strong knowledge of facility management best practices, industry standards, and relevant regulations Proficiency in Microsoft Office Suite and facility management software Excellent communication and interpersonal skills Ability to manage multiple priorities and meet deadlines in a fast-paced environment Strong problem-solving and decision-making skills Fluency in English and Hindi; knowledge of Gujarati is a plus Preferred Qualifications: Professional certification in Facility Management (e.g., FMP, CFM) Experience with sustainable facility management practices and green building certifications Knowledge of health and safety regulations and compliance requirements Experience with vendor management and contract negotiations Familiarity with smart building technologies and IoT solutions in facility management Key Responsibilities: Assist in the day-to-day management of soft services, including housekeeping, security, reception, and guest services Monitor service delivery and ensure compliance with established standards and SLAs Conduct regular inspections and audits to maintain service quality and identify areas for improvement Collaborate with the Facility Manager to develop and implement innovative solutions for enhancing operational efficiency Participate in budget planning and cost control initiatives Assist in the selection, training, and supervision of soft services staff and contractors Ensure adherence to health, safety, and environmental regulations Contribute to the implementation of sustainable practices and energy-efficient solutions Prepare reports and presentations on service performance and improvement initiatives Act as a liaison between clients, service providers, and internal teams to ensure smooth communication and issue resolution