Assistant Manager - Soft Services

Location: Siruseri, Chennai

We are seeking a dynamic and experienced Assistant Facility Manager specializing in soft services to join our team in Chennai. The successful candidate will be responsible for managing soft services operations across a large-scale facility spanning 16 lakh sq ft (1.6 million sq ft). This role requires strong operational expertise and leadership to ensure exceptional service delivery.

• Oversee daily soft services operations including housekeeping, reception, mail room, hospitality, landscaping, pest control, and waste management across the 1.6 million sq ft facility
• Implement and monitor service delivery standards to ensure client satisfaction
• Supervise and coordinate with soft services team members and service providers
• Conduct regular inspections and quality audits to maintain service excellence
• Manage operational budgets and control costs while maintaining service quality
• Ensure compliance with health, safety, and environmental regulations
• Address client queries and resolve service-related issues promptly
• Prepare and present performance reports to the Facility Manager
• Train and develop team members to enhance operational efficiency
• Coordinate with other facility management teams to ensure integrated service delivery

• Bachelor's degree in Facilities Management, Hospitality Management, or related field
• 4+ years of experience in facilities management with focus on soft services
• Proven experience managing large-scale facilities (preferably 1 million+ sq ft)
• Experience in supervising teams and vendor management
• Strong knowledge of soft services operations and industry best practices
• Excellent communication and interpersonal skills
• Good organizational and problem-solving abilities
• Proficiency in MS Office and facility management software

• Knowledge of CAFM systems and digital facility management tools
• Experience with resource optimization and workflow management
• Understanding of sustainability practices in facility operations
• Familiarity with industry standards and certifications (ISO, LEED, etc.)
• Knowledge of local regulations relevant to building maintenance