Assistant Manager - Soft Services

Job Description

Daily inspection of premises for cleanliness and hygiene and take corrective actions as and when required Ensure that high quality of service is carried out promptly according to standards Maintain a high standard of hygiene, safety and cleanliness in accordance with client and statutory requirements Identify client needs and expectations and ensure client satisfaction Deal professionally with customer feedback Actively monitor and handle complaints Ensure completion of all relevant Company paperwork; maintain the accounting, systems and processes with legible, precise, accurate and timely completion. Assess weekly and monthly figures and maintain adequate controls to monitor budget performance Actively pursue and achieve budget targets and assist in budget compilation Ensure security and maintenance of premises, equipment and stock Formulate systems in line with client and ISS expectations Maintain and continuously improve the quality of service and standards Keep all wastage to a minimum and observe environmental practices where required Assist in recruitment, selection and induction of staff in accordance with company standards Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff Keep a strict control on the maintenance, property and other equipment provided by the client Ensure that employees under his control are adequately briefed and experienced for the job they are assigned and that they have received appropriate safety training Ensure incident highlight on time to the senior management as per set protocol by the organization Maintain the handover process and communicate the pending & follow ups task properly Good leadership and motivational skills to help retain staff at site level Site/Clint expectation downloaded educate to each team member and fulfill the requirement Necessary report and document provide on time to site/client Provide timely/approved uniforms to all eligible staff, from time to time, improving the presentation and overall image of our staff among customers external entities Planning for future development in line with strategic objectives Managing and leading change to ensure minimum disruption to core activities Ensuring the building meets health and safety requirements and that facilities comply with legislation Single point of contact for betterment and smooth operation