Assistant Manager - Service

Job Summary:

The Service Manager is responsible for overseeing and managing the service and maintenance operations of lifts/elevators. This includes ensuring timely servicing, breakdown resolution, compliance with safety standards, team coordination, and customer satisfaction.

Key Responsibilities:

• Manage and supervise the day-to-day service and maintenance operations for elevators and escalators.
• Allocate service teams and resources effectively to cover AMC (Annual Maintenance Contract), repairs, and emergency calls.
• Ensure timely execution of preventive maintenance schedules and breakdown repairs.
• Handle customer complaints and queries, providing quick and efficient resolutions.
• Monitor service team performance and conduct regular audits on service quality and safety.
• Ensure all work complies with safety regulations and industry standards.
• Coordinate with the installation and sales teams to support cross-functional goals.
• Develop and maintain strong relationships with customers to retain AMC contracts and secure renewals.
• Maintain records and reports related to service jobs, breakdowns, spare parts, and manpower.
• Provide technical guidance to technicians and support training initiatives.
• Implement service strategies to improve operational efficiency and customer satisfaction.

Qualifications and Experience:

• Diploma/Degree in Mechanical or Electrical Engineering.
• Minimum 8 years of experience in the lift/elevator industry, with at least 2 years in a supervisory or managerial role.
• Strong technical knowledge of elevator systems and components.
• Familiar with AMC, breakdown, and repair service management.
• Good knowledge of safety standards and compliance.

Job Types: Full-time, Permanent

Pay: Up to ₹120,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Sawkuchi, Guwahati, Assam: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Lift industry: 9 years (Required)

Work Location: In person