Assistant Manager Ops

Hi Job Seekers

We have an opportunity for the role of Assistant Manager Role in Lucknow for domestic Voice Process.

Job Title:

About the Company

Assistant Manager – Operations

Role Overview

Assistant Manager – Operations

Key Responsibilities

• Lead and manage voice-based customer service operations for an e-commerce process
• Drive SLA compliance across AHT, CSAT, FCR, and Quality metrics
• Manage a team of TLs, QAs, and CSRs to ensure consistent performance
• Conduct team reviews, performance appraisals, and development planning
• Manage shift schedules, rosters, and real-time floor operations
• Handle client communication and escalations effectively
• Identify operational gaps and implement continuous improvement initiatives
• Work closely with cross-functional departments (HR, QA, Training, WFM)
• Generate and share detailed reports with stakeholders and senior leadership
  

Eligibility Criteria

• Minimum 5 years of experience

  in the

  BPO industry

  , specifically in customer service

• At least 2 years of relevant experience

  in an

  Assistant Manager

  role or similar capacity
• Must have handled

  voice-based e-commerce customer support processes

• Graduation in any stream is

  mandatory

• Excellent English communication, team leadership, and analytical skills
• Willingness to work in

  rotational shifts (6 days working)

• Immediate joiners or candidates with a notice period of less than 15 days preferred
  

Compensation

• Annual Salary:

  Up to 5.5 LPA (based on current CTC and relevant experience)

• Quarterly Performance Bonus

  as per company policy
• Opportunity to work with one of India’s fastest-growing e-commerce support partners
  

Interview Mode:

Relocation:

How to Apply

updated resume

Stay Updated on More Openings

WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0

#AssistantManagerJobs #BPOJobs #EcommerceSupport #VoiceProcess #LucknowHiring #CustomerServiceCareers #AMHiring #SeniorOperations #TeamHandling #PanIndiaHiring #ApplyNow #NaukriHiring #LeadershipRole #OperationsManager #VoiceSupportJobs