Assistant Manager - MO - Trade Support - Static

Position Purpose
The role exists to be part of Chennai Middle Office static team. The role is expected to support the trade support static data management.

The role is expected to manage day to day BAU activities including verification of daily tasks, project deliverables that impacts BAU. The role is expected to ensure to adhere all the controls within the business.

Responsibilities

An SME in performing various static setup activities across all in scope applications, clients and timezones

Ensure KPIs and KRIs of the team are met and in line to SLA standards

Ensure to support the team as an approver / validator as required in BAU activities

Ensure the work allocation is driven with a well-defined framework to ensure the workload is spread across the team

Ensure all BAU controls are diligently followed within the team

Review of all existing controls on a periodical basis to adopt new controls / modify existing controls as required

Ensure all critical controls viz, callback, cash SSIs, DLPs, checklist (not limited to) goes through a daily / periodical spot checks and any exceptions are dealt in an appropriate and timely manner

Ensure the team is fully aware of the Risk and control framework that exists within the team by way of periodical refresher sessions, workshops, huddle etc

Ensure any Incidents are reviewed and documented with the 5 WHYs, root cause and PMs

Proactively take steps to determine Incident trends, near miss cases to mitigate any open risks

Ensure eye to detail in managing various activities within the process

Ensure to report on any Incidents / near miss cases to the Senior manager of the team on the day of discovery of the Incident

Ensure senior managers are proactively updated across all critical topics covering process, people etc

Ensure to follow the required Incident management timelines for raising an Incident, closure of the Incident

Ensure to produce relevant MI with accurate and relevant details in line to the SLA requirements / spoke requirements for the governance meetings

Proactive in managing risk and Incident management

Act / Lead as a SPOC for audit and other assignments for the team

Lead the pillar for process enhancements with a view to bring in operational efficiencies

Develop a strong understanding of all upstream and downstream processes, systems and stakeholders involved

Ensure effective communication to all the parties involved

To follow escalation protocols to managers, senior stakeholders on all critical topics within the process

Ensure the skill matrix and training plans are upto date for self and team.

Ensure periodic review of procedures, checklist, SLA, BCP documents etc are carried out and changes incorporated as required

Ensure to be a backup for the Senior managers of the team as required

Willingness to take on other duties as assigned by the Senior managers

Ensure to design and support the ERS plan for the team

Ensure a well defined leave management process is in place and sufficient backups be created as required

Ensure all mandatory trainings for self and team are tracked for completion ahead of the deadlines

Ensure to monitor performance of the staffs, provide feedback on a periodical basis and where required have sufficient documentation

Ensure to actively discuss on the Personal development plans for the staffs and to monitor the progress

Overall understanding of the business model driven for an Asset manager / Asset owner clients

Hands on experience in Static setup and referential activities for Asset Owner / Manager clients

Strong product knowledge across Listed Securities, Money market, Derivatives, Collateral asset class including the relevant Swift messages viz, MT54X, MT3XX, MT202, MT210, MT103

Zeal to learn new things

Must be prepared to work in flexible timings viz, APAC, EMEA, Americas

Excellent communication skills

Someone who can lead by example

Willingness to act as subject matter expert on behalf of the business when needed

Collaborative mindset and an excellent team player with a zeal to lead the team where required

Ability to influence decision making throughout various organizational levels

Problem solving and problem resolution skills at a functional level

Communicates effectively with diverse groups and individuals across different locations including within the team, onshore partners, project team, managers etc

Accounting/Finance/Economics or Financial Services Related Degree

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Adaptability

Ability to collaborate / Teamwork

Communication skills - oral & written

Attention to detail / rigor

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop others & improve their skills

Ability to develop and adapt a process

Ability to set up relevant performance indicators

Analytical Ability

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 7 years.