Assistant Manager - Interiors & Construction

Material Depot is building the Ultimate Home Decor Destination redefining how India shops for interiors - tiles, laminates, wall decor, and more.

Our online catalogue enables us to understand design trends in real time and work directly with manufacturers to launch new collections at speed something the traditional supply chain can't match.

By cutting out middlemen, we deliver significantly better prices and consistent, standardized service across every order.

Trusted by 10,000+ homes, Material Depot is transforming a 100,000 crore industry making premium interiors faster, smarter, and more accessible than ever before.

Some stats about us:

• We are backed by Accel, Whiteboard, YCombinator, and other global investors, and are a small, well-funded company.
• We're one of the largest retailers of home interior goods in Bangalore working with over 1000+ top designers and architects.
• Even as a 2-year-old company, we have been profitable with a scale of $5M annualised revenue

About the Role

Note from the hiring manager:

Hi, I’m Sarthak, Co-founder of Material Depot. We’re looking for someone passionate about customer experience, who can jump in and solve customer issues quickly, calmly, and confidently — especially when things don’t go as planned. If you're someone who enjoys working with people, handling tough conversations, and seeing problems through to the finish line, this is the role for you.

In this role, you’ll directly manage customer escalations, visit project sites when needed, and coordinate internally with our operations, logistics, and sales teams. You’ll be the voice of the customer and play a critical role in improving how India builds beautiful homes.

What You'll Do

• Ensure customer orders and projects happen on time
• Keep a tight grip on site deliveries and engagement, ensure PODs compliance and engage with customers who face any delays or issues in their orders and ensure end-to-end resolution with empathy and professionalism.
• Coordinate across internal teams (warehousing, logistics, vendor partners) to troubleshoot and close escalations.
• Conduct on-site visits to customer homes or experience centers to assess, understand, and solve issues first-hand.
• Identify recurring issues, document them, and help improve escalation SOPs and service processes.

You’re a Great Fit If You

• Have 2–4 years of experience in customer-facing or operational roles, preferably in construction, interiors, or architecture.
• Are confident with both written and verbal communication and can stay calm under pressure.
• Are comfortable visiting customer sites across Bangalore when needed.
• Are solution-oriented and take full ownership of the issues you tackle.
• Want to work at a fast-paced, high-growth startup and grow faster than in traditional roles.
• You're open to being a generalist and adapting to the uncertainty of early-stage startups.
• Strong ability to deal with ambiguity and problem-solve for aspects that you or the team may encounter the first time or are not familiar with.
• You bring your own unique skill set to the table and collaborate with others to accomplish your team's goals.
• You prioritize your work with the team and its product owner, weighing both the business and technical value of each task.
• You experiment, test, try, fail, and learn continuously.
• You don't do things just because they were always done that way, you bring your experience and expertise with you and help the team make the best decisions.
• You don't quantify the hours of effort but the quality, speed and magnitude of output

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• JP Nagar III Phase, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC in Lacs per annum (if your salary is 2,25,000 annually, answer is 2.25)
• What is your Expected CTC in Lacs per annum (if your salary is 2,25,000 annually, answer is 2.25)
• How much is your notice period if applicable.

Willingness to travel:

• 50% (Required)

Work Location: In person