Assistant Manager - Customer Engagement (Agency)

Job Title: Executive - Customer Engagement (Agency)
Company Name: Axis Max Life InsuranceJob Description:The Executive - Customer Engagement will be responsible for driving customer engagement strategies and enhancing customer experience through effective communication and relationship management. This role will involve coordinating with agency partners to develop innovative customer engagement initiatives, ensuring that clients receive exceptional service and support.Key Responsibilities:- Develop and implement customer engagement strategies tailored to agency partners.- Collaborate with cross-functional teams to create and deliver effective communication materials and campaigns.- Monitor and analyze customer feedback to identify areas for improvement and enhance the customer experience.- Conduct training and support for agency partners to ensure adherence to customer engagement best practices.- Foster strong relationships with key stakeholders to drive collaboration and achieve business objectives.- Track and report on engagement metrics to evaluate the effectiveness of initiatives.Skills Required:- Strong interpersonal and communication skills to effectively engage with internal teams and external partners.- Excellent analytical skills to interpret customer data and feedback.- Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.- Strong problem-solving skills to address customer concerns and propose effective solutions.- Ability to work independently as well as collaboratively in a team setting.Tools Required:- Proficiency in customer relationship management (CRM) software.- Familiarity with customer engagement platforms and analytics tools.- Experience with presentation software for creating engaging materials.- Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation.- Knowledge of social media platforms for potential customer engagement outreach.