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Policybazaar
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Assistant Manager Contact Center || Tele Sales || Hyderabad

Assistant Manager Contact Center || Tele Sales || Hyderabad

Policybazaar

8 - 13 years

7 - 12 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

Outbound Calling B2C Sales Bpo Operations Telesales Credit Card Sales Cross Sales Insurance Sales Contact Center Management Outbound Process Loan Sales International Sales Lead Generation Sales Sales Process Outbound Sales Travel Sales Bpo Sales Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Responsible for managing the operations seamlessly and timely SLA delivery along with
maintaining high levels of employee and customer satisfaction
Tele-Sales, B2c Outbound Sales , Managing the Contact Center
Establish and Manage Relationships / Engagement with the Clients.
Oversight of team organizes resources, sets goals, call out strategy from Executives and client
on a day to day basis, reporting responsibilities
Managing day to day Sales targets (B2C Sales)
Responsible for following agreed governance model, escalation & communication plan
To ensure team members achieve agreed standards in relation to their job assignments.
To ensure training of new staff on the corporate policy rules to be adhered to
To ensure that the buddy system is put in place to maintain the operation with minimal
disruption in times of annual leave/sick leave/study leave and daily working hour schedules
To monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to
ensure operational cohesion & effective foundation for future growth
Taking weekly and monthly calls with clients to understand the expectations from the teams and
provided updates

Preferred candidate profile

Must Have experienced into B2C Telesales
Must Have expereinced into Contact Center Handling
Team Size should be 50+
Candidate can join ASAP

Perks and benefits

Unlimited Incentives

Flexi Benefits

Medical Insurance

How to Apply

Interested candidates can share their updated CV at himanshiverma@policybazaar.com or WhatsApp at 9069719390 Along with the following details

Total Experience
Current CTC
Expected CTC
Notice Period
Team Size
Age
Reason for Change
Current Location

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