Assistant Manager Contact Center || Tele Sales || Hyderabad

8 - 13 years

7 - 12 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Responsible for managing the operations seamlessly and timely SLA delivery along with
  • maintaining high levels of employee and customer satisfaction
  • Tele-Sales, B2c Outbound Sales , Managing the Contact Center
  • Establish and Manage Relationships / Engagement with the Clients.
  • Oversight of team organizes resources, sets  goals, call out strategy from Executives and client
  • on a day to day basis, reporting responsibilities
  • Managing day to day Sales targets (B2C Sales)
  • Responsible for following agreed governance model, escalation & communication plan
  • To ensure team members achieve agreed standards in relation to their job assignments.
  • To ensure training of new staff on the corporate policy rules to be adhered to
  • To ensure that the buddy system is put in place to maintain the operation with minimal
  • disruption in times of annual leave/sick leave/study leave and daily working hour schedules
  • To monitor and document work schedule of staff and absences.
  •  Build strong partnership with the client by growing and nurturing the existing relationships to
  • ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and
  • provided updates

Preferred candidate profile

  • Must Have experienced into B2C Telesales
  • Must Have expereinced into Contact Center Handling
  • Team Size should be 50+
  • Candidate can join ASAP

Perks and benefits

Unlimited Incentives

Flexi Benefits

Medical Insurance

How to Apply

Interested candidates can share their updated CV at himanshiverma@policybazaar.com or WhatsApp at 9069719390 Along with the following details

  • Total Experience
  • Current CTC
  • Expected CTC
  • Notice Period
  • Team Size
  • Age
  • Reason for Change
  • Current Location

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Gurgaon Haryana

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