Assistant IT Manager (Hotel)

Job Description:

• Manage, maintain, and support IDS Next Hotel ERP system, including Front Office, Housekeeping, POS, and Back Office modules.
• Monitor system performance, troubleshoot IDS issues, and coordinate with IDS support for updates, backups, and enhancements.
• Assist in training hotel staff on IDS usage and support software-related queries or user errors.
• Support the hotel’s IT infrastructure, including networks, servers, firewalls, desktops, printers, and internet/Wi-Fi systems.
• Monitor network connectivity, perform regular system maintenance, and ensure high uptime for business-critical systems.
• Ensure antivirus protection, security patches, and proper user access controls are in place.
• Act as a point of contact for all IT-related issues raised by departments (Front Office, F&B, Housekeeping, Finance, etc.).
• Support the implementation and enforcement of IT policies, data privacy standards, and cybersecurity protocols.
• Ensure all systems are compliant with internal SOPs and relevant hotel regulations or audit standards.

Job Type: Full-time

Pay: ₹20,000.00 - ₹31,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Experience:

• Hotel: 6 years (Required)
• IDS: 2 years (Required)

Location:

• Kolkata, West Bengal (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person