Assistant Front Office Manager : IDS Software

Job Summary:

The Front Office Manager is responsible for overseeing all front desk operations to ensure the highest standards of service and efficiency. This role involves managing the front office team, ensuring smooth check-in/check-out processes , handling guest/client relations, and maintaining an organized, welcoming reception environment.

Key Responsibilities:

• Supervise daily front office operations including reception, guest services, reservations, and administrative support.
• Manage and train front office staff; develop duty rosters and assign tasks.
• Ensure a high level of customer satisfaction through excellent service and prompt resolution of issues or complaints.
• Oversee check-in/check-out processes and billing procedures (hospitality-specific).
• Maintain communication with other departments to ensure seamless operations.
• Monitor office supplies and front desk inventory, placing orders as needed.
• Prepare reports on front office performance, occupancy rates, client feedback, etc.
• Ensure compliance with health, safety, and company policies.
• Implement and maintain front office procedures and service standards.
• Handle VIP clients and special requests with discretion and professionalism.

Qualifications and Skills:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Proven experience (3+ years) in a front office or customer service supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office and front office software (e.g., Opera, PMS, CRM tools).
• Problem-solving attitude and ability to remain calm under pressure.
• Attention to detail and organizational skills.

Job Types: Full-time, Permanent

Pay: ₹32,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person