Assistant Branch Manager

You will be joining J and A as an Assistant Branch Manager, where your primary responsibility will be to support the Branch Manager in overseeing the daily operations of the branch. Your role will involve guiding and counseling students and migrants on overseas education, visa requirements, and immigration processes. Additionally, you will be tasked with leading, training, and managing a team of counsellors and support staff. Monitoring team performance to ensure targets are met for admissions, visa applications, and client satisfaction will also be a crucial part of your role. Building and maintaining strong relationships with international universities, colleges, and migration authorities will be essential. You will be expected to address client queries, resolve complaints, and enhance the overall service experience. Collaboration with the marketing team to conduct seminars, webinars, and outreach activities will be required. Keeping accurate reports on client cases, staff performance, and operational KPIs will be part of your regular tasks. Handling escalated client cases and providing timely resolutions will also be within your scope of responsibilities. To be successful in this role, you should hold a Bachelor's degree (Masters preferred) in Education, Business, or a related field. A minimum of 5 years of experience in the education consultancy or migration industry is required. Sound knowledge of international education systems, such as those of Australia, Canada, UK, USA, and Europe, is essential. Strong leadership and team management skills are preferred, along with excellent verbal and written communication abilities. A problem-solving attitude and a customer-focused approach are qualities that will be highly valued. This is a full-time, permanent position with a day shift schedule. The work location will be in person.,